Holding Cycles, Call Holding Parameters, Setup Screen | NEC 750370

EliteMail VMS/EliteMail Limited	Issue 3

Or, for voice detect call holding:

“You are <second, third,...> in line. To continue to hold, say Yes; to leave a message remain silent <beep>.”

If the caller indicates to remain on hold, the voice mail system plays the next music-on-hold prompt.

At the end of the next music-on-hold prompt, the voice mail system again checks to see if the call can move up in the holding queue, then again updates the caller current status. The length of the holding cycle for the second in line or further back caller is determined only by the length of the music-on-hold prompt played.

Holding Cycles

The voice mail system has one call-holding cycle for callers that are first in line, and another for callers second in line or further back.

First in line

The voice mail system tries the extension several times to see if it is free, then returns to the caller to ask for indication to continue holding. You can configure the time between extension tries and the number of tries made before the voice mail system returns to the caller. These two call-holding parameters determine how long the holding cycle is for the first in line caller. The fields that control this cycle are on Line 15 of Figure 2-7 Call Holding Fields on Switch

Setup Screen Page 2.

Second in line or further back

The holding cycle is determined only by the length of each music-on- hold prompt the caller hears. You may record music-on-hold prompts of varying lengths.

In either case, the caller can exit from the holding cycle. If the Holding? field is Yes, callers can press 2 and leave a message or press # and dial another extension number.

Call Holding Parameters

Two sets of fields control call holding system-wide. The fields on Switch Setup screen Page 2 control how many calls the system allows to hold, both throughout the system and for any one extension. This screen also stores fields that control the call holding cycle for the first-in-line caller. A second set of fields (14 and 15), found on Figure 2-7 Call Holding Fields on Switch Setup Screen Page 2 controls how the system identifies busy signals on the Electra Elite telephone system.

Reference

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Image 85

NEC 750370 manual Holding Cycles, Call Holding Parameters, Setup Screen

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section Section General Table of Contents Hardware Specifications Iii Hardware Description Section Environmental Section Installing To upgrade a VMS2-U10 ETU to VMS4-U10 ETU Issue EliteMail VMS/EliteMail LimitedInstallation Section Upgrade Elite Mail Limited To 4-PORTS To upgrade VMS4-U10 ETU to VMS8-U10 ETU FMS -U10 ETU FCC Part 68 and UL1459 Section Install Modem KIT Unit Install Modem Kit Unit Section Overview Programming Iii VMS -U10 ETU FMS -U10 ETU Section Overview Enter Programming ModeRequired For DVM From Port 01 or Then Live Record Parameters Assign Voice Mail Parameters Live Monitoring Parameters DIT Assignment Assign DVM Extensions to Hunt Programming Individual Stations Allow Call Forwarding Section Configuration Support VMS -U10 ETU shows the controls and indicators EliteMail VMS/EliteMail Limited Issue Reset KTU Switch SW1 Position DIP switch Section VMS SwitchesLED Indications Port status as follows ETU Controls Indicators Connectors Main power ON/OFF switch for the FMS -U10 ETU can be used to Section FMS Switches Chapter Introduction Table of Contents Issue 3EliteMail VMS/EliteMail LimitedFile Transfer Options File Menu Screen Files You May Transfer Transfer Files During File Transfer Console Maintenance Iii EliteMail VMS/EliteMail LimitedIssue List of Figures and Tables Section Remote Maintenance Telephone Book Section Disk for Remote MaintenanceSection General Information Section Connect Host Remote Computers Section Hardware Section What YOU Need to Connect Section Install Remote Version Maintenance Software Section Before YOU Install Remote Maintenance SoftwarePress to cancel. If you do not know the COM port Cancel the procedurePage Section SET UP Remote Software Phone Book Directory Screen -3 Phone Menu is displayedDirectory is displayed Default Book Entry Screen -4 Default Phone Book Entry is?/@A!=9==7901 Add Phone Book Entry for Each Host Computer Displayed -5 Adding Phone Book Entries Press to save the entry Console Maintenance 9721234567 Section Solve Problems After Installation EliteMail VMS/EliteMail Limited IssueAppendix B Solving Problems Computer Section Start Remote Version UsingRemoteMaintenance Remote Maintenance from Memory on Section Access Remote Maintenance MenusSection Return to DOS Section Call Host Computer Section USE Quick Connect Format described in Install Remote Computer Software on Disconnect from the Host Computer Section Access Menus Section Unload Remote Maintenance from Memory Prepare for File Transfer Leave File Compression at OFF defaultFile Compression Overwrite Verify Set File Transfer Options $%%From the Main Menu, press to select the Files option Press To select Options Status Box File ListsPhone Book ID Local/Arrow/Host Functions Line Tag or Untag a Group of Files Using DOS Wildcard CharactersTagging Files Tag or Untag Files Individually Section Transfer Files Between Host Remote Computers Tag or untag a group of filesYou may transfer files from one host computer to the remote Are not erased Move to left-hand list Move to right-hand listUp one file Down one file If the File Transfer Fails During File Transfer Section Other File Menu Functions REPLOGd.m Replog Files For advanced applications. This appendix explains how to Computer without disconnecting from the host computer Resume a session Section Suspend Name Operator IDDescription Telephone Number Section Take Screen Snapshots Copy a screen Press !repeatedly until you exit Remote MaintenanceRefer to Figure A-2 Record/Playback Menu At the Support Menu, press .to select Record/Playback Menu View a screenPress .to select View Screen Images Section Special Keyboard Handling Set Up Remote Software on Section Follow Table Procedure Section Still Having Chapter Using This Book Chapter Guests Reference Iii Chapter Messages Chapter Operator Box Chapter Reports Chapter Screens Reference Vii Chapter Security Codes Chapter System IDs Viii Table of Contents Chapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 12-1 11-713-1 14-1 Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Also Refer To FeatureSection Reference Book You to additional, helpful information in this manual On-line Help Using This BookSection Sign in to System Only System Managers may sign in at the computer console Section Call Hold Set Up Call HoldingNumber of calls holding anytime or for any extension Can press 1 to hold for an extension Call Hold, Transfer, and Screen Limited Yes Thevalues allowed in the Holding? field areVox Access code options I and J are unused for EliteMail Limited Call Holding Conversation Subscribers Cannot Switch Holding Types by TelephoneTake-msg Holding Queue Holding Cycles Setup ScreenCall Holding Parameters Control the Number of Calls on Hold EXY1XWY1 An Example Controlling the First-in-Line Message Cycle Playing Music-On-Hold Prompts Section Call Transfer TransferGreetingAction Structure 10 Call Transfer on the Operator Box Call Transfer Extension # ID Subscribers Only System ID Boxes Only Set Up Call Transfer FieldsPage Section Screen Calls Changing Call Transfer by TelephoneCall screening include IC Introduce and Confirm Set Up Call Screening for a Subscriber Recording Field Limit the Call Screening RecordingCall screening Max screening recording field. Refer to Directory Assistance Section Automatic Directory Assistance Section Automatic Versus Numeric Directory ID for Alpha Directory Turn On the Automatic Directory Remove Subscriber from the Automatic Directory Turn Off the Automatic Directory Prevent Subscriber From Changing Directory Listing Use First Names in the Automatic Directory To use first names Groups ScreenSection Numeric Directory Assistance Without letters Directory appears in all capital letters on the right side Directory GroupsRefer to Figure System Numeric directory assistance. Refer to Figure Directory Menus Numeric Directory Assistance Example Opening Greeting Add a Directory Group or Directory Menu Set Up Numeric Directory AssistanceTo highlight Directory Assistance, and press Press To select Directory Group, or press to highlight Add Subscribers to a Group Directory Delete a Directory Group or Directory Menu Add a Choice to a Directory Menu Delete a Subscriber from a Directory Group Remove a Choice from a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Application screen Sign in to the system and press repeatedly to displayStartup field, press repeatedly to move the cursor to Menus You can use it as a model for any other Transaction Directory page for the departments box is shownCall routing applications you might create Opening Greeting Numeric Access Opening Greeting Recording Voice FieldsAutomatic Directory Assistance Numeric Section Offer Automatic Numeric Directory Assistance Manual faxes Differences Between Manual Automatic FaxesAutomatic faxes Section Public FAX BOX ?.A+U1KV1=Console. Press To view Application screen Voice name Fax IDTransfer? Alt Action Set Up the Public Fax Box Add the CNG Startup Option Section Using Multiple FAX MachinesSET the CNG Startup Option Enter CNG, then press to accept each option on Line ADD a Guest When the system asks Add Guest for subscriber name? Y/NConsole Section Guest Conversation Section Delete a Guest Two-way messaging between the guest and the host subscriber Guests and Message GroupsMaking a separate call to the system Section Urgent Messages From Guests Section ADD Interview Boxes Section SET UP AN Interview BOX Telephone Interview Box Screen Night Sales box has a message for you Retrieve Message from Interview Box Leave Message in an Interview Box Delete All Messages from Interview Box Delete AN Interview BOX Wildcard Key Numeric AccessKeypad Maps on System Keypad Maps L d#ca$%r d = Considerations When to Change the Keypad MapSection Check the Keypad MAP Directory Assistance Electronic Message-Taking Section SET UP Live Record SYSTEM-WIDE Section Customize Live Record AT Each Extension Function Description Button Section USE Live Record Mailbox. Refer to -2 Live Record Features Programmed atSection Record After Transfer $977%8--%= %,*!% 9*%$*$ Press # to add or remove a code Press to close the window Section Feature KEYSection Live Monitoring Section ENABLE/DISABLE To enable Live Monitoring Section Live Monitoring Operating ProceduresTo cancel the Live Monitoring Feature when not in use To retrieve a call during the Live Monitoring Feature Message Left by Left for Identified Callers or Outside Callers Two-way Messages One-Way Messages Public Messages Differences between One-way and Two-way Messages System is listening for IDs or extension numbers Section Identify Yourself To the SystemSection Special Delivery Options Urgent Messages from Guests Access Codes Control Special Delivery OptionsUrgent Messages from Outside Callers Newmessage Old message Archived message Section Message Life CycleNew Messages New messages are those not yet heard or saved as new. AfterPage Limited ++99%3 Also Refer To Set Message Delivery Fields Message Delivery Conversation Fields in the Message Delivery Line Section Message DeliveryPage Page Dialing External Telephone Numbers Special Dialing Characters Change Length of External Telephone Numbers Override the Outdial Access CodePrioritized Message Delivery Change Message Delivery by Telephone Dispatch Message DeliveryEnter Pauses for Message Delivery by Telephone Keep Subscriber from Changing Message Delivery Set Default Urgent Message Delivery NumberSet the System to Call a Pager Group Owner Use Special Characters for Pagers Differences between Private and Open Groups Group MembersPrivate Groups and Guests Dispatch Distribution Message Group Definitions EliteMail VMS/EliteMail Limited Press To access the Groups ScreenName Member name All Sales People Technical Support Differences between Named and Numbered GroupsTechnical Support Name Groups Created by Telephone Add Groups at the Console Choose Group Names and Numbers Remove Group Members at the Console Add Group Members at the Console Delete Groups or Group Messages at the Console Change the Owner of an Open Group at the ConsoleRemove Subscriber Owner Assign Dispatch Distribution Assign New Owner to System GroupTo display the Groups Screen. Press or Keep Subscriber from Sending to Open Groups Code Create Message Groups by Telephone Section Message Message Notification and DeliveryNotification Examples of Constant Message Count Constant Message CountEliteMail displays Number of new Messages No New Messages Page Example Moves to a new source of messages in the message stack. ForSeconds is announced as lasting 30 seconds After Each Message Is PlayedPage Page Archive or Delete a New Message Redirect ProcedurePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Leave Messages Not affected by the B, X, or Z access codeMessage Types on Section Take a Message System-Wide Message Fields 4N000000000000000000000000X-9N MaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Value Does this Subscriber Default Fields New Msgs 0 =000 Total 0 =000 Use Access Codes to Control Subscriber Messages Take Messages in the Operator Box Transaction Box Message FieldsTake Messages in Interview Boxes Section Message Waiting Lamps Set Fields for Subscriber Message Waiting Lamp Set Fields for Message Waiting Lamps System-Wide Resetting message waiting lampsOn Now? 21 Port Status Page Use Pager or Beeper Use Message Waiting Ring Section SET UP System for Numeric Access Section Leave Messages by Number Switch between Using Numbers and Using Letters ID for numbered groups is a System ID, and must be unique Field on Application ScreenDirectory Assistance Keypad Maps Messages Subscribers Opening Greeting Prompts OpeningGreeting PromptsUnlike other parts $Greeting transaction directory Calls to Specific Message BOX Section Section USE the Voice Detect Feature Route Outside Avprmpt Subdirectory Location and Filename Language Prompt Subdirectory Filename Use Avprmpt file Shipped with the System Change the Prompts Used for Quick PlayCD PROMPT\US, and press Enter Copy AVPRMPT.2M AVPRMPT.US, and press QP=ALL Use Your Own List of Prompts in Quick PlayQP=NONE QP= n Turn Off Quick Play 23-32 are*Lused in Quick Play Copy AVPRMPT.US AVPRMPT.OLD, and press Operator System ID Features Are described Assign the Operator Mailbox to an Extension TransferSection Transfer Greeting Action Call Transfer Fields GreetingFor details, refer to Appendix C Call Transfer Options Default Action Default GreetingsAction Operator Messages Are Public Messages Section SET UP Multiple OperatorsOperator Box or Voice Detect. Then, in the Alternate System Screens for the application screens =131 2=132 3-4=135 Application Screen Page 2 for 4-Port System Section Port Status Options Port StatusPage Section Control Number of Rings to Wait SET the DAY/NIGHT 333 SET UP Public Interview BOX Public Interview Box ID $PM Default QuestionsQuestion Max Reply Time Section Leave a Message Public Interview BOX Youcan delete all messages in the Public Interview Box Section SET UP Subscribers To Receive Public MessagesDelete Public Interview BOX Messages Delete all messages in the Public Interview Box Public Interview Box after they check all new messages Section Messages from Public Interview BOXSingle message. a beep is recorded between each response Consecutive beeps, indicating no response Refer to -2 Application Screen Page 6, with Public Message SET Public Message Fields Also Refer To These recordings are located on several screens Section Location Various Voice FieldsScreen. Refer to -1 The Voice Prompt Editor Screen Voice field for the opening greeting prompt is displayed Ports Day Modes. Dual columns for Section Record Tips Section Make Voice Field Recordings To make high-quality recordings, follow these tipsRecording A voice field involves the following steps Change Opening Greeting on page 15-6 for instructions Record the Voice Field Establish a Local Connection Section Change Opening Listen to the RecordingCopy from a voice field to a sound file Section Append to Recordings Copy a sound file to a voice fieldFor Into current field Append Silence Append a Beep Section Delete a Recording A Voice Field Cannot restore it unless you copied the recording in aIf you accidentally delete a recording you made, you Sound file Also Refer To Section Store Data for Reports Error Log Section Usage Reports Percentage equals the number of minutes the ports were busy Us ge Table When you run the us Ge table forDivided by the number of minutes they could h ve been busy. Times the number of ports on the system B8C Section Directory Reports Group Reports ?7G Membership $%&%+ 11 Directory Group List This report called Section Call LOGReplog PRN file contains a record of each call placed to Refer to -14 Call Log Data Fields. Each call record Field Length Description Section Previous Report Section Error LOGAscii text files, such as Readme files Section RUN Reports Run a Usage Report Access the Reports MenuRun a Directory Report Press to highlight Subscriber Report, or Extension List, Run the Busy Ports or Error Log Report File that can be imported to other programs Section Choose the Report OutputView a Report On Screen Search for Words and Phrases in Reports Copy the report to a floppy disk Copy the Report to a FilePrevious Report Option Port Applications System IDs Use the Previous Report Option to View Other Files Telephone service is available Reference Details, refer to Back Up and RestoreDAY and Night Modes DAY. Schedule #4 Section Multiple Schedules Section Additional Schedules Ignore Holidays Section Switch to or from Holiday ModeSection Change Current Schedule by Telephone Section Holidays Change the date or time by telephone Section SET Daylight Savings TimeChange the date or time at a console Opening Greeting Operator Box Port Applications Screens and indicates w Section Banner Screen Limited Banner Screen Page Few minutes Section Awaiting a KEY System Screens Site Name Name of your organization Contact Section Application ScreenVoice mail system answers all, some, or no trunks Screens Port Station Numbers May Applied to Day/Night ScheduleApplications and Schedules BoxPage Message on Take a Message on page 9-45. Send Msg Urgent? Today’s Date Set date in this field Time Now Daylight savings time, the On Now? field is Yes Use Daylight Savings?Application4 Personal ID Transfer on page 2-11, Screen Calls on page 2-16, Access Code OptionsTake a Message on Call Transfer on page 2-11, Screen Transfer Options / Screening Options Issue EliteMail VMS/EliteMail LimitedInt = One key dialing +93 #/+ Refer to System IDs Message Groups on 12 Personal Directory Screen Section Personal Directory Screen Hold on page 2-1. Greeting Holding? Controls call holding. For details, refer to CallAction Telephone numbers. Refer to Message Delivery Section Access Code Options Expanded Transfer Press -, then pressCall Transfer on page 2-11and Section Screen Calls on Int Subscriber from an outside caller. Refer to Take Guests Section Groups Screen Message GroupDirectory menus At once. Refer to -16 a Message Group For details, refer to #CC For details, refer Directory MenuTo Chapter Assistance Section Transaction Transaction Boxes Call Hold on Mode. Refer to Call Transfer on page 2-11and Screen Calls on Interview box unique System ID Screens Name Interview box spelled name 21 The Public Interview Box Includes a Voice Voice Detect Move ba kward through the prompt sets Elll Switch NEC telephone system Description Section Switch Setup ScreenOutdial Access Integration Options 25 Switch Setup Screen Pooled delayPage Page Refer to -26 Switch Setup Screen Switch Setup ScreenAlsoRefer To Section SET a Security Code Security Codes Personal ID Section USE a Security Code Security Codes and Other Security Issues Directory page. Refer to -1 Personal Directory Page with a Section Forgotten Security Codes Schedules Security Codes Delete a subscriber security code at the console Features, message notification, and message delivery Section Default Subscriber Settings Section FIRST-TIME Enrollment Conversation Telephone, add F to the Access field on Application screen Personal Directory Section Personal DirectoryPage Lamps on page 9-54. On Now? Methods by telephone Section Access Codes WindowFor details, refer to Message Waiting Lamps on Description of each code Subscribers Section Expanded Transfer Options Window Remove an access codeHighlight the to the left of the description of the code Program Press %- , then press , and press Section Personal Set up the personal secretary feature for a subscriber Main Steps to Add Subscribers Add Mailboxes Using the TelephoneAdd Subscribers Individually at the Console Add Many Subscribers by Range at the Console Constant prefix Constant suffix Enter Range of Extension # IDs Start Stop Record a Name 647+% Greetings,# =.+%% Section Delete Subscribers Record or Change Greetings Delete only subscriber messages using the console Delete subscriber using the consoleSort the Personal Directory Section Subscriber Quick Keys Quick Option Menus Section Automatic Switch Setup Switch Setup View online help for the Switch Setup Screen Section USE Online Switch Setup HelpEach Switch Setup Help Screen Section Change Switch Section SET Integration Section Control Touchtone Sensitivity When the voice mail system is playing and recording messages Section SET Incoming Call Timing Dialtone Delay Message waiting lamps are programmed on Switch Setup screenSection Control Message Waiting Lamps Section Control DIAL-OUT Holding Pattern Section Control Call Holding SET the Call Section Control Live Record +%5 SET Refresh Interval for Constant Message Count Section SET UP Ring Detection Section SET the Voice Detect Parameter Max time to wait for voiceCall Hold, Transfer, and Screens Call Hold, Transfer, and Screen Screens Where they Reside Call routing and audiotext featuresSending messages to numbered groups Examples System IDSPage Section Rules for System Section Special System ID For Numbered Groups Listening for System IDs Section HOW the System Listens for IDSTouchtones to check Bad IDs Conflicting IDs ID Digits Unique IDS Operator Box ID Ranges of System IDsSpecial System ID for Numbered Groups Match Extension # IDs with Extension Numbers System ID Entity Screen Section Personal IDS Security Codes Sample Boxes and DirectoriesNumbering plan you use for System IDs IDs, security codes are never displayed Security Codes Subscribers System Manager Transaction Boxes Section Sign in AS System Manager WHO can be a System MANAGER? Promote a subscriber to a System Manager Section Create System ManagersRemove System Manager status Screens Subscribers System IDs System Manager to maintain Voice messaging system over Section Improved System Manager Conversation To access a transaction box Section Access a Transaction BOXSection Transaction Directory Sample Transaction Box Sample Transaction Box Transfer Greeting Action Structure Greeting Transfer Action Section ONE-KEY Dialing Example You Can set System to Pause a Delay between Single DigitsNumber Seconds Change the time the system waits during one- key dialing Technical support calls. These sample transaction boxes are Section Sample Transaction Boxes Sample Sales Box Section Transaction BOX Owner Create a Test Box Owner Section ADD Transaction Boxes Record Transaction Box Greetings by Telephone Add Transaction Boxes by Range Add Transaction Boxes One by One Sign in to the system, and press to access the TransactionSection Record a Name Delete transaction box Section Delete a Transaction BOX or ITS MessagesDelete messages for a transaction box Section Sort Transaction Subscribers System IDs Voice Detect Section Other Transaction ID $VOICE already added Section Voice Detect Boxes Section Handle Calls with a Reference Voice Detect Boxes Detect Application To set up a voice detect application Section SET UP a Voice Opening Greeting $Greeting Example Use Voice Detect for Operator Transfers For details, refer to Transaction Boxes Use voice detect before routing callers to the Operator Box M7c Console Range of voice detect boxes cannot be added Section ADD a Voice Detect BOX Automatically after playing a voice detect box greeting Plays the default alternate greetingSection Delete a Voice Detect BOX or ITS Messages You can delete a voice detect box, or just the box messages Delete the messages for a voice detect box Set up the opening greeting for voice detectSection Voice Detect Section Test the Voice Detect Application Section SET UP Voice Detect Call HoldingSection Control HOW Long System Waits For Speech Wait for Voice Field Section Example of AN Advanced Voice Change the time outside callers can wait before speaking Example of Advanced Call Routing Using Voice Detect Also refer to Description Archive FeatureIntroduction Section Definitions Restore Feature Input/OutputArchive User Interface Operational Criteria Backup FeatureVPS again Intervals Begin the backup/restore function Backup Restore Configure Exit Access Codes Menu Mode Exclusively Access Codes Automatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section Special Telephone System Settings Section DIAL-OUT AccessPage Action AccessAlphabetic Directory Alternate Greeting Default Day ModeAudiotext Messages Auto Dial Dtmf Follow-Along ID Extension # IDGreeting Greetings Interview Box Held MessageIntro Live Record Message Box Integration Night ModeMessage Delivery Message Group One-Way Message One-Key DialingOpening Greeting Option Set Port Personal SecretaryPrivate Group Prompt Screening Options SwitchSpelled Name Subscriber Voice Field Voice DetectVoice Mail Voice Response