NEC 750370 manual Sample Sales Box

Issue 3 EliteMail VMS/EliteMail Limited

If the caller does not press any touchtones during the greeting, the system transfers the call to the operator. One-key dialing is programmed for this box. If the caller presses 1, the system routes the call to transaction box

700.If the caller presses 2, the system routes the call to transaction box

800.If the caller presses 3, the system routes the call to the automatic directory.

This type of transaction box is useful for companies that receive a large volume of calls for one or more departments, particularly if callers do not know the name of a subscriber they need to speak with. This lets callers

quickly reach the department they need without going through the operator. Callers who do know the name or department, can reach the subscriber through directory assistance. For details, refer to Chapter 3 Directory Assistance.

The sample Sales Box (Box 700) is set to transfer the call, although the extension number is blank. Refer to Figure 24-4 Sample Sales Box.

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Figure 24-4 Sample Sales Box

To use this transaction box, enter a valid telephone extension number for the system to transfer callers to. If the telephone extension is busy or does not answer, the system plays the greeting:

“There is currently no one available to take your call, but if you’ll leave your name and number, a member of the sales staff will return your call.”

After playing the greeting, the system transfers the call to the operator.

The sample Technical Support Box (Box 800) is also set to transfer the call, but the extension number is blank. Refer to Figure 24-5 Sample Technical Support Box.

24 - 8 Transaction Boxes