EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

Directory Assistance

A voice mail system feature that lets callers reach the person they are calling, without speaking to the operator or receptionist. Callers with letters on their telephone keypads can use automatic directory assistance. The System Manager can set up numeric directory assistance for outside callers with numbers only.

Directory Group

A special group used to create numeric directory assistance. Directory groups list subscribers with a common characteristic, such as a department, location, or schedule. When a caller requests numeric directory assistance, the system plays the names of the directory group members and their extension numbers.

Directory Menu

A special one-key dialing menu used to create numeric directory assistance.

Dispatch Distribution

Applies to message groups. Only the first group member to listen to a group message receives it. This is useful in any application where a group of subscribers are equally responsible for a task. A dispatch group might be used for assigning service jobs. The first service person to hear a message takes the job. Dispatch distribution can be set only by the System Manager at the console.

DTMF

Dual-Tone Multifrequency; the technical designation for true touchtones.

Enrolled

Indicates that the user name, extension number, and other information are in the system.

Extension

The actual telephone extension number of a telephone in the system. If the actual extension number is different from the voice mail system Extension Number ID, you must enter this number after the arrow in the field Transfer? Yes on the subscriber Personal Directory page or Transaction Box page for calls to be transferred. If the extension number is the same as the Extension # ID, you may enter X instead.

Glossary

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NEC 750370 manual Dtmf