EliteMail VMS/EliteMail Limited Issue 3
Glossary 3
Directory Assistance
A voice mail system feature that lets callers reach the person they are
calling, without speaking to the ope rator or reception ist. Callers with
letters on their telephone keypads can use automatic directory
assistance. The System Manager can set up numeric directory
assistance for outside callers with num b ers only.
Directory Group
A special group used to creat e n umeric directory assistance. D ire ctory
groups list subscribers with a common characteristic, such as a
department, location, or schedule. W hen a caller requests numeric
directory assistance, the system plays the names of the directory
group members and their extension num bers.
Directory Menu
A special one-key dialing m enu used to create numeric dire ctory
assistance.
Dispatch Distribution
Applies to message groups. O nly the firs t g roup mem ber to l iste n to a
group message receives it. This is us eful in any applicatio n where a
group of subscribers are eq ually responsible for a ta sk. A dispatch
group might be used for assigning service jobs. The first service
person to hear a messa ge ta kes th e job. Dispa tch d istribut ion ca n be
set only by the System Manager at the console.
DTMF
Dual-Tone Multifrequency; the technical design ation for true
touchtones.
Enrolled
Indicates that the user name, exte ns io n number, and other information
are in the system.
Extension
The actual telephone extension number of a telephone in the system.
If the actual extension number is different from the voice mail system
Extension Number ID, you must enter this number after the arrow in
the field Transfer? Yes on the subscribe r Personal D irectory pa ge
or Transaction Box page for call s to be transferre d. If the extension
number is the same as the Extension # ID, you may enter X instead.