Manuals / NEC / Computer Equipment / Network Router

NEC 750370 Issue EliteMail VMS/EliteMail Limited, Transfer Options / Screening Options, Int =

Models: 750370

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EliteMail VMS/EliteMail Limited

Expanded Transfer Options

PressNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN`-, then press , and press to view additional call

transfer settings on Application screen Page 5. Refer to Figure 18-10 Application Screen Page 5 with Expanded Transfer Options For more details, refer to Chapter 2 Section 2 Call Transfer on page 2-11, Section 3 Screen Calls on page 2-16and Chapter 9 Section 12 Take a Message on page 9-45. For descriptions of each transfer option code, refer to Appendix

Figure 18-10 Application Screen Page 5 with Expanded Transfer Options

Transfer Options / Screening Options

The one-letter codes control how calls are transferred to a subscriber by default.

•Int =

When Yes, subscribers can played to internal callers. Subscribers.

record an internal greeting that is For details, refer to Chapter 20

•Send Msg Urgent?

Controls whether or not outside callers are asked to leave urgent messages.

•After Msg

Action the system takes after recording a message from an outside caller.

•One key dialing

Use these fields to program a menu of choices for outside callers. The menu choices you set on Application screen Page 5 are set for each new subscriber added to the system.

18 - 14

Screens

Image 268

NEC 750370 manual Issue EliteMail VMS/EliteMail Limited, Transfer Options / Screening Options, Int =, One key dialing

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section General SectionTable of Contents Hardware Specifications Iii Hardware Description Section Installing Section EnvironmentalTo upgrade a VMS2-U10 ETU to VMS4-U10 ETU Issue EliteMail VMS/EliteMail LimitedInstallation To upgrade VMS4-U10 ETU to VMS8-U10 ETU Section Upgrade Elite Mail Limited To 4-PORTSFMS -U10 ETU Section Install Modem KIT Unit FCC Part 68 and UL1459Install Modem Kit Unit Section Overview VMS -U10 ETU FMS -U10 ETU Programming IiiEnter Programming Mode Section OverviewRequired For DVM From Port 01 or ThenAssign Voice Mail Parameters Live Record ParametersLive Monitoring Parameters Assign DVM Extensions to Hunt DIT AssignmentAllow Call Forwarding Programming Individual StationsSection Configuration Support EliteMail VMS/EliteMail Limited Issue VMS -U10 ETU shows the controls and indicatorsSection VMS Switches Reset KTU Switch SW1 Position DIP switchLED Indications Port status as followsConnectors ETU Controls IndicatorsSection FMS Switches Main power ON/OFF switch for the FMS -U10 ETU can be used toChapter Introduction Issue 3EliteMail VMS/EliteMail Limited Table of ContentsFile Transfer Options File Menu Screen Files You May Transfer Transfer Files During File TransferEliteMail VMS/EliteMail LimitedIssue Console Maintenance IiiList of Figures and Tables Section Disk for Remote Maintenance Section Remote Maintenance Telephone BookSection General Information Section Connect Host Remote ComputersSection What YOU Need to Connect Section HardwareSection Before YOU Install Remote Maintenance Software Section Install Remote Version Maintenance SoftwarePress to cancel. If you do not know the COM port Cancel the procedurePage Section SET UP Remote Software Phone Book Directory Screen -3 Phone Menu is displayedDirectory is displayed Default Book Entry Screen -4 Default Phone Book Entry is?/@A!=9==7901 Add Phone Book Entry for Each Host Computer Press to save the entry Console Maintenance Displayed -5 Adding Phone Book Entries9721234567 EliteMail VMS/EliteMail Limited Issue Section Solve Problems After InstallationAppendix B Solving Problems ComputerUsingRemoteMaintenance Section Start Remote VersionSection Access Remote Maintenance Menus Remote Maintenance from Memory onSection Return to DOS Section Call Host ComputerFormat described in Install Remote Computer Software on Section USE Quick ConnectSection Access Menus Disconnect from the Host ComputerSection Unload Remote Maintenance from Memory Leave File Compression at OFF default Prepare for File TransferFile Compression Overwrite Verify$%% Set File Transfer OptionsFrom the Main Menu, press to select the Files option Press To select OptionsFile Lists Status BoxPhone Book ID Local/Arrow/HostTag or Untag a Group of Files Using DOS Wildcard Characters Functions LineTagging Files Tag or Untag Files IndividuallyTag or untag a group of files Section Transfer Files Between Host Remote ComputersYou may transfer files from one host computer to the remote Are not erasedMove to right-hand list Move to left-hand listUp one file Down one fileDuring File Transfer If the File Transfer FailsSection Other File Menu Functions Replog Files REPLOGd.mComputer without disconnecting from the host computer For advanced applications. This appendix explains how toSection Suspend Resume a sessionOperator ID NameDescription Telephone NumberSection Take Screen Snapshots Copy a screen Press !repeatedly until you exit Remote MaintenanceRefer to Figure A-2 Record/Playback Menu View a screen At the Support Menu, press .to select Record/Playback MenuPress .to select View Screen Images Section Special Keyboard HandlingSection Follow Table Procedure Set Up Remote Software onSection Still Having Chapter Using This Book Chapter Guests Chapter Messages Reference IiiChapter Operator Box Chapter Reports Chapter Screens Chapter Security Codes Reference ViiViii Table of Contents Chapter System IDsChapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 11-7 12-113-1 14-1Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Feature Also Refer ToSection Reference Book You to additional, helpful information in this manualUsing This Book On-line HelpSection Sign in to System Only System Managers may sign in at the computer consoleSet Up Call Holding Section Call HoldNumber of calls holding anytime or for any extension Can press 1 to hold for an extensionLimited Call Hold, Transfer, and ScreenYes Thevalues allowed in the Holding? field areVox Access code options I and J are unused for EliteMail Limited Call Holding Conversation Subscribers Cannot Switch Holding Types by TelephoneTake-msg Holding Queue Holding Cycles Setup ScreenCall Holding Parameters EXY1XWY1 Control the Number of Calls on HoldControlling the First-in-Line Message Cycle An ExamplePlaying Music-On-Hold Prompts TransferGreetingAction Structure Section Call Transfer10 Call Transfer on the Operator Box Call Transfer Set Up Call Transfer Fields Extension # ID Subscribers Only System ID Boxes OnlyPage Changing Call Transfer by Telephone Section Screen CallsCall screening include IC Introduce and ConfirmSet Up Call Screening for a Subscriber Limit the Call Screening Recording Recording FieldCall screening Max screening recording field. Refer toDirectory Assistance Section Automatic Versus Numeric Directory Section Automatic Directory AssistanceTurn On the Automatic Directory ID for Alpha DirectoryTurn Off the Automatic Directory Remove Subscriber from the Automatic DirectoryUse First Names in the Automatic Directory Prevent Subscriber From Changing Directory ListingGroups Screen To use first namesSection Numeric Directory Assistance Without lettersDirectory Groups Directory appears in all capital letters on the right sideRefer to Figure SystemDirectory Menus Numeric directory assistance. Refer to FigureNumeric Directory Assistance Example Opening Greeting Set Up Numeric Directory Assistance Add a Directory Group or Directory MenuTo highlight Directory Assistance, and press Press To select Directory Group, or press to highlightDelete a Directory Group or Directory Menu Add Subscribers to a Group DirectoryDelete a Subscriber from a Directory Group Add a Choice to a Directory MenuLJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Remove a Choice from a Directory MenuSign in to the system and press repeatedly to display Application screenStartup field, press repeatedly to move the cursor to MenusYou can use it as a model for any other Transaction Directory page for the departments box is shownCall routing applications you might create Numeric Access Opening Greeting Recording Voice Fields Opening GreetingAutomatic Directory Assistance Numeric Section Offer Automatic Numeric Directory AssistanceManual faxes Differences Between Manual Automatic FaxesAutomatic faxes Section Public FAX BOX ?.A+U1KV1=Console. Press To view Application screen Voice name Fax IDTransfer? Alt Action Set Up the Public Fax Box Section Using Multiple FAX Machines Add the CNG Startup OptionSET the CNG Startup Option Enter CNG, then press to accept each option on LineADD a Guest When the system asks Add Guest for subscriber name? Y/NConsole Section Delete a Guest Section Guest ConversationGuests and Message Groups Two-way messaging between the guest and the host subscriberMaking a separate call to the system Section Urgent Messages From GuestsSection SET UP AN Interview BOX Section ADD Interview BoxesInterview Box Screen TelephoneNight Sales box has a message for you Leave Message in an Interview Box Retrieve Message from Interview BoxDelete AN Interview BOX Delete All Messages from Interview BoxWildcard Key Numeric AccessKeypad Maps on System L d#ca$%r d = Keypad MapsConsiderations When to Change the Keypad MapSection Check the Keypad MAP Directory Assistance Section SET UP Live Record SYSTEM-WIDE Electronic Message-TakingSection Customize Live Record AT Each Extension Function Description Button Section USE Live Record Mailbox. Refer to -2 Live Record Features Programmed atSection Record After Transfer $977%8--%= %,*!% 9*%$*$ Press # to add or remove a code Press to close the window Section Feature KEYSection Live Monitoring Section ENABLE/DISABLE Section Live Monitoring Operating Procedures To enable Live MonitoringTo cancel the Live Monitoring Feature when not in use To retrieve a call during the Live Monitoring FeatureIdentified Callers or Outside Callers Message Left by Left forOne-Way Messages Two-way MessagesDifferences between One-way and Two-way Messages Public MessagesSystem is listening for IDs or extension numbers Section Identify Yourself To the SystemSection Special Delivery Options Urgent Messages from Guests Access Codes Control Special Delivery OptionsUrgent Messages from Outside Callers Section Message Life Cycle Newmessage Old message Archived messageNew Messages New messages are those not yet heard or saved as new. AfterPage ++99%3 LimitedAlso Refer To Message Delivery Conversation Set Message Delivery FieldsSection Message Delivery Fields in the Message Delivery LinePage Page Special Dialing Characters Dialing External Telephone NumbersChange Length of External Telephone Numbers Override the Outdial Access CodePrioritized Message Delivery Change Message Delivery by Telephone Dispatch Message DeliveryEnter Pauses for Message Delivery by Telephone Keep Subscriber from Changing Message Delivery Set Default Urgent Message Delivery NumberSet the System to Call a Pager Use Special Characters for Pagers Group OwnerGroup Members Differences between Private and Open GroupsPrivate Groups and Guests Dispatch DistributionMessage Group Definitions Press To access the Groups Screen EliteMail VMS/EliteMail LimitedName Member nameAll Sales People Technical Support Differences between Named and Numbered GroupsTechnical Support Name Groups Created by Telephone Choose Group Names and Numbers Add Groups at the ConsoleAdd Group Members at the Console Remove Group Members at the ConsoleDelete Groups or Group Messages at the Console Change the Owner of an Open Group at the ConsoleRemove Subscriber Owner Assign New Owner to System Group Assign Dispatch DistributionTo display the Groups Screen. Press or Keep Subscriber from Sending to Open GroupsCreate Message Groups by Telephone CodeSection Message Message Notification and DeliveryNotification Examples of Constant Message Count Constant Message CountEliteMail displays Number of new Messages No New Messages Page Moves to a new source of messages in the message stack. For ExampleSeconds is announced as lasting 30 seconds After Each Message Is PlayedPage Page Redirect Procedure Archive or Delete a New MessagePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Not affected by the B, X, or Z access code Leave MessagesMessage Types on Section Take a Message4N000000000000000000000000X-9N System-Wide Message FieldsMaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Subscriber Default Fields Value Does thisUse Access Codes to Control Subscriber Messages New Msgs 0 =000 Total 0 =000Take Messages in the Operator Box Transaction Box Message FieldsTake Messages in Interview Boxes Set Fields for Subscriber Message Waiting Lamp Section Message Waiting LampsSet Fields for Message Waiting Lamps System-Wide Resetting message waiting lampsOn Now? 21 Port Status Page Use Message Waiting Ring Use Pager or BeeperNumeric Access Section SET UP System forSwitch between Using Numbers and Using Letters Section Leave Messages by NumberID for numbered groups is a System ID, and must be unique Field on Application ScreenDirectory Assistance Keypad Maps Messages Subscribers OpeningGreeting Prompts Opening Greeting PromptsUnlike other parts $Greeting transaction directorySection USE the Voice Detect Feature Route Outside Calls to Specific Message BOX SectionLanguage Prompt Subdirectory Filename Avprmpt Subdirectory Location and FilenameChange the Prompts Used for Quick Play Use Avprmpt file Shipped with the SystemCD PROMPT\US, and press Enter Copy AVPRMPT.2M AVPRMPT.US, and pressUse Your Own List of Prompts in Quick Play QP=ALLQP=NONE QP= n23-32 are*Lused in Quick Play Turn Off Quick PlayCopy AVPRMPT.US AVPRMPT.OLD, and press Features Are described Operator System IDAssign the Operator Mailbox to an Extension TransferSection Transfer Greeting Action Call Transfer Fields GreetingFor details, refer to Appendix C Call Transfer Options Default Action Default GreetingsAction Operator Messages Are Public Messages Section SET UP Multiple OperatorsOperator Box or Voice Detect. Then, in the Alternate System =131 2=132 3-4=135 Screens for the application screensApplication Screen Page 2 for 4-Port System Port Status Section Port Status OptionsPage Section Control Number of Rings to Wait SET the DAY/NIGHT SET UP Public Interview BOX 333Default Questions Public Interview Box ID $PMQuestion Max Reply Time Section Leave a Message Public Interview BOXSection SET UP Subscribers To Receive Public Messages Youcan delete all messages in the Public Interview BoxDelete Public Interview BOX Messages Delete all messages in the Public Interview BoxSection Messages from Public Interview BOX Public Interview Box after they check all new messagesSingle message. a beep is recorded between each response Consecutive beeps, indicating no responseSET Public Message Fields Refer to -2 Application Screen Page 6, with Public MessageAlso Refer To Section Location Various Voice Fields These recordings are located on several screensScreen. Refer to -1 The Voice Prompt Editor Screen Voice field for the opening greeting prompt is displayedModes. Dual columns for Ports DaySection Record Tips To make high-quality recordings, follow these tips Section Make Voice Field RecordingsRecording A voice field involves the following steps Change Opening Greeting on page 15-6 for instructionsEstablish a Local Connection Record the Voice FieldSection Change Opening Listen to the RecordingCopy from a voice field to a sound file Section Append to Recordings Copy a sound file to a voice fieldFor Into current field Append a Beep Append SilenceCannot restore it unless you copied the recording in a Section Delete a Recording A Voice FieldIf you accidentally delete a recording you made, you Sound fileAlso Refer To Error Log Section Store Data for ReportsSection Usage Reports Us ge Table When you run the us Ge table for Percentage equals the number of minutes the ports were busyDivided by the number of minutes they could h ve been busy. Times the number of ports on the systemB8C Section Directory Reports ?7G Group Reports$%&%+ Membership11 Directory Group List Section Call LOG This report calledReplog PRN file contains a record of each call placed to Refer to -14 Call Log Data Fields. Each call recordField Length Description Section Error LOG Section Previous ReportAscii text files, such as Readme files Section RUN ReportsAccess the Reports Menu Run a Usage ReportRun a Directory Report Press to highlight Subscriber Report, or Extension List,Run the Busy Ports or Error Log Report Section Choose the Report Output File that can be imported to other programsView a Report On Screen Search for Words and Phrases in ReportsCopy the report to a floppy disk Copy the Report to a FilePrevious Report Option Use the Previous Report Option to View Other Files Port Applications System IDsTelephone service is available Reference Details, refer to Back Up and RestoreDAY and Night Modes Section Multiple Schedules DAY. Schedule #4Section Additional Schedules Section Switch to or from Holiday Mode Ignore HolidaysSection Change Current Schedule by Telephone Section HolidaysSection SET Daylight Savings Time Change the date or time by telephoneChange the date or time at a console Opening Greeting Operator Box Port ApplicationsSection Banner Screen Screens and indicates wLimited Banner Screen Page Section Awaiting a KEY Few minutesSystem Screens Site Name Name of your organization Contact Section Application ScreenVoice mail system answers all, some, or no trunks Screens Station Numbers PortDay/Night Schedule May Applied toApplications and Schedules BoxPage Take a Message on page 9-45. Send Msg Urgent? Message onToday’s Date Set date in this field Time Now Daylight Savings? Daylight savings time, the On Now? field is Yes UseApplication4 Personal IDAccess Code Options Transfer on page 2-11, Screen Calls on page 2-16,Take a Message on Call Transfer on page 2-11, ScreenIssue EliteMail VMS/EliteMail Limited Transfer Options / Screening OptionsInt = One key dialing#/+ +93Refer to System IDs Message Groups on Section Personal Directory Screen 12 Personal Directory ScreenHold on page 2-1. Greeting Holding? Controls call holding. For details, refer to CallAction Section Access Code Options Telephone numbers. Refer to Message DeliveryPress -, then press Expanded TransferCall Transfer on page 2-11and Section Screen Calls on IntGuests Subscriber from an outside caller. Refer to TakeMessage Group Section Groups ScreenDirectory menus At once. Refer to -16 a Message Group For details, refer to#CC Directory Menu For details, referTo Chapter AssistanceTransaction Boxes Section TransactionMode. Refer to Call Transfer on page 2-11and Screen Calls on Call Hold onName Interview box spelled name Interview box unique System ID Screens21 The Public Interview Box Voice Detect Includes a VoiceElll Move ba kward through the prompt setsSection Switch Setup Screen Switch NEC telephone system DescriptionOutdial Access Integration OptionsPooled delay 25 Switch Setup ScreenPage Page Refer to -26 Switch Setup Screen Switch Setup ScreenAlsoRefer To Security Codes Personal ID Section SET a Security CodeSecurity Codes and Other Security Issues Section USE a Security CodeSection Forgotten Security Codes Directory page. Refer to -1 Personal Directory Page with aDelete a subscriber security code at the console Schedules Security CodesSection Default Subscriber Settings Features, message notification, and message deliveryTelephone, add F to the Access field on Application screen Section FIRST-TIME Enrollment ConversationSection Personal Directory Personal DirectoryPage Lamps on page 9-54. On Now? Section Access Codes Window Methods by telephoneFor details, refer to Message Waiting Lamps on Description of each code SubscribersSection Expanded Transfer Options Window Remove an access codeHighlight the to the left of the description of the code Press %- , then press , and press ProgramSection Personal Set up the personal secretary feature for a subscriber Add Mailboxes Using the Telephone Main Steps to Add SubscribersAdd Subscribers Individually at the Console Add Many Subscribers by Range at the ConsoleEnter Range of Extension # IDs Start Stop Constant prefix Constant suffix647+% Record a Name=.+%% Greetings,#Record or Change Greetings Section Delete SubscribersDelete only subscriber messages using the console Delete subscriber using the consoleSort the Personal Directory Quick Keys Section SubscriberQuick Option Menus Switch Setup Section Automatic Switch SetupView online help for the Switch Setup Screen Section USE Online Switch Setup HelpEach Section Change Switch Switch Setup Help ScreenSection SET Integration When the voice mail system is playing and recording messages Section Control Touchtone SensitivitySection SET Incoming Call Timing Message waiting lamps are programmed on Switch Setup screen Dialtone DelaySection Control Message Waiting Lamps Section Control DIAL-OUTSection Control Call Holding SET the Call Holding Pattern+%5 Section Control Live RecordSection SET UP Ring Detection SET Refresh Interval for Constant Message CountMax time to wait for voice Section SET the Voice Detect ParameterCall Hold, Transfer, and Screens Call Hold, Transfer, and ScreenCall routing and audiotext features Screens Where they ResideSending messages to numbered groups Examples System IDSPage Section Special System ID For Numbered Groups Section Rules for SystemListening for System IDs Section HOW the System Listens for IDSTouchtones to check Conflicting IDs Bad IDsID Digits Unique IDS Ranges of System IDs Operator Box IDSpecial System ID for Numbered Groups Match Extension # IDs with Extension NumbersSystem ID Entity Screen Sample Boxes and Directories Section Personal IDS Security CodesNumbering plan you use for System IDs IDs, security codes are never displayedSecurity Codes Subscribers System Manager Transaction Boxes WHO can be a System MANAGER? Section Sign in AS System ManagerSection Create System Managers Promote a subscriber to a System ManagerRemove System Manager status Screens Subscribers System IDsSection Improved System Manager Conversation System Manager to maintain Voice messaging system overSection Access a Transaction BOX To access a transaction boxSection Transaction Directory Sample Transaction BoxTransfer Greeting Action Structure Sample Transaction BoxTransfer GreetingAction Example Section ONE-KEY DialingDelay between Single Digits You Can set System to Pause aNumber Seconds Change the time the system waits during one- key dialingSection Sample Transaction Boxes Technical support calls. These sample transaction boxes areSample Sales Box Create a Test Box Owner Section Transaction BOX OwnerRecord Transaction Box Greetings by Telephone Section ADD Transaction BoxesAdd Transaction Boxes by Range Add Transaction Boxes One by One Sign in to the system, and press to access the TransactionSection Record a Name Section Delete a Transaction BOX or ITS Messages Delete transaction boxDelete messages for a transaction box Section Sort TransactionSection Other Transaction Subscribers System IDs Voice DetectSection Voice Detect Boxes ID $VOICE already addedSection Handle Calls with a Reference Boxes Voice DetectSection SET UP a Voice Detect Application To set up a voice detect applicationExample Use Voice Detect for Operator Transfers Opening Greeting $GreetingUse voice detect before routing callers to the Operator Box For details, refer to Transaction BoxesM7c Section ADD a Voice Detect BOX Console Range of voice detect boxes cannot be addedPlays the default alternate greeting Automatically after playing a voice detect box greetingSection Delete a Voice Detect BOX or ITS Messages You can delete a voice detect box, or just the box messagesDelete the messages for a voice detect box Set up the opening greeting for voice detectSection Voice Detect Section SET UP Voice Detect Call Holding Section Test the Voice Detect ApplicationSection Control HOW Long System Waits For Speech Wait for Voice FieldChange the time outside callers can wait before speaking Section Example of AN Advanced VoiceExample of Advanced Call Routing Using Voice Detect Also refer to Archive Feature DescriptionIntroduction Section DefinitionsRestore Feature Input/OutputArchive User Interface Backup Feature Operational CriteriaVPS again IntervalsBackup Begin the backup/restore functionRestore Configure Exit Access Codes Access Codes Menu Mode ExclusivelyAutomatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section DIAL-OUT Access Section Special Telephone System SettingsPage Access ActionAlphabetic Directory Alternate GreetingDay Mode DefaultAudiotext Messages Auto DialDtmf Extension # ID Follow-Along IDGreeting GreetingsHeld Message Interview BoxIntro Live RecordNight Mode Message Box IntegrationMessage Delivery Message GroupOne-Key Dialing One-Way MessageOpening Greeting Option SetPersonal Secretary PortPrivate Group PromptSwitch Screening OptionsSpelled Name SubscriberVoice Detect Voice FieldVoice Mail Voice Response