EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

Use voice detect before routing callers to the Operator Box

1. Add a voice detect box and a transaction box to handle calls for the operator

For details, refer to Chapter 24 Transaction Boxes.

For the voice detect box:

Record a name and greeting. Tell callers to say Yes to reach the operator. The system automatically plays a beep after playing a voice detect box greeting so callers know when to speak. For example: “Otherwise, to speak with an operator, please say Yes after the beep and someone will be right with you...<beep>“.

Set the Voice field to 0. Set the Silence field to the System ID for a transaction box that hangs up if the caller remains silent. (For example, $HANGUP.)

 

 

For the transaction box:

 

 

 

 

 

 

 

 

 

 

 

Record a name. To keep the system from playing a default greeting,

 

 

copy the SILENCE prompt into the Day greeting field. Set the

 

 

Transfer? field to No, and set the Action field to Hangup.

 

2.

 

Set up the opening greeting

 

 

 

 

 

 

 

 

 

 

This is crucial for the application to work. Set the ACTION field in the

 

 

$Greetings Box to route the call to the voice detect box.

 

3.

 

Test how the system routes callers to the Operator Box

 

 

 

Call the system and verify that calls are correctly handled when you

 

 

say Yes and when you remain silent. Verify that the prompts are

 

 

clear,45and that the system647routes￿)%64&callers to the Operator Box.

 

 

 

.9

9

 

 

 

.

￿

"'

 

.

 

))

 

 

 

 

::4>%￿￿

 

￿￿

'''

 

￿%)

(:

 

 

 

0%):￿

 

 

 

 

?9

'￿￿&

 

 

 

%)

 

''#

￿+%￿9￿￿

 

<￿&%%)

-￿,￿

 

+%)

 

 

 

2

￿￿￿￿5

￿A)%￿￿

 

@￿

@

G￿￿)9￿

8

 

$￿%&￿

￿￿￿￿&)%￿￿￿

$￿%&￿4'

 

 

 

5)￿￿

￿￿￿￿

￿￿.:J.￿

 

￿

 

 

 

￿%￿￿￿&￿4

M￿￿￿7G￿

 

 

￿

 

H333333333333333333333333333333333333333333333333333333333333333333333333333333I

Figure 25-3 Sample Voice Detect Box for Routing Calls to Operator Box

Reference

25 - 7

Page 357
Image 357
NEC 750370 manual Use voice detect before routing callers to the Operator Box, For details, refer to Transaction Boxes