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Figure 24-5 Sample Technical Support Box

This box plays the greeting:

All of our support lines are currently busy. Please leave your name and number and someone will return your call.”

SECTION 5

 

 

THE TRANSACTION

 

 

BOX OWNER

Before adding a transaction box, decide which subscriber (or System

 

Manager) owns the box. The box owner controls the box in several ways:

 

Any messages recorded in the box (if the Action field is Take-msg)

 

are available only to the box owner.

 

￿The owner can record the box greetings by telephone.

 

If you delete a subscriber, you also delete all the transaction boxes

 

owned￿

by that subscriber.

You cannot change who owns a transaction box or copy a transaction box to someone else.

Create a Test Box Owner

In complex applications, you may create a test subscriber (one who does not really exist) and make this subscriber the owner of a set of transaction boxes. Test subscribers are not deleted from the system, so you avoid accidentally deleting the transaction boxes the test subscriber owns.

You can then tell the actual subscriber who maintains these transaction boxes to regularly call the system using the test subscriber Personal ID to check messages left in the transaction boxes or change the box greetings.

If this subscriber leaves your organization, change the test subscriber

Personal ID or security code to deny access to the transaction boxes.

Reference

24 - 9

Page 345
Image 345
NEC 750370 manual Create a Test Box Owner, Section Transaction BOX Owner