NEC 750370 Create a Test Box Owner

EliteMail VMS/EliteMail Limited Issue 3
Reference 24 - 9
Figure 24-5 Sample Technical Support Box
This box plays the greeting:
“
All of our support lines are cur rently busy. Please leav e your name a nd
number and someone will return your c al l.”
SECTION 5
THE TRANSACTION
BOX OWNER Before adding a transaction b ox, decide which subscriber (or System
Manager) owns the box. The box own er c on trols the box in several ways:
Any messages recorded in the box (if the Action field is Take-msg)
are available only to the box owner.
The owner can record the box greeti ng s by telephone.
If you delete a subscriber, you also delete all the transaction box es
owned by that subscriber.
You cannot change who owns a transaction box or copy a transaction
box to someone else.
Create a Test Box Owner
In complex applications, you may create a t est sub scriber (o ne who does
not really exist) and make this s ub scriber the owner of a set of tran saction
boxes. Test subscribers are not deleted from the system, so you avoid
accidentally deleting the transactio n bo xes the test subscriber owns.
You can then tell the actual subscriber who main tains these transaction
boxes to regularly call the system using the test subscriber Personal ID to
check messages left in the transaction boxes or change the box greetings.
If this subscriber leaves your organization, cha nge the test subscriber
Personal ID or security code to deny access to the transaction boxes.