EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

 

The specific call transfer sequences are:

 

Initiate

 

 

The Initiate sequence is dialed by the voice mail system to put

 

 

an outside caller on hold and ring an internal extension. The

 

 

&X stands for go on hook then off hook, then dial the extension

 

 

number.

 

Recall

 

 

The Recall sequence is dialed by the voice mail system to

 

 

return to the outside caller when the internal extension did not

 

 

answer.

 

Busy Recall

 

 

Busy Recall is dialed by the voice mail system to return to a

 

 

caller on hold when the called extension is busy. It is usually

 

 

the same as the Recall sequence.

 

Connect

 

 

Connect is dialed by the voice mail system to complete the

 

 

transfer of an outside caller to an internal extension. Typically,

 

 

it is Q for hang up.

SECTION 6

 

 

CONTROL TOUCHTONE

 

 

SENSITIVITY

When the voice mail system is playing and recording messages and

 

prompts, it must recognize real touchtones dialed by the caller while

 

screening out the false touchtones that may occur in human speech.

Because of no audible difference between the sound of dialed touchtones and spoken ones, the system can only distinguish between them by length. Dialed touchtones are usually longer than spoken ones, so the voice mail system ignores tones less than a certain length.

The voice mail system has the following minimum lengths for touchtones:

Prompt

Used when the system plays a prompt and expects the caller to enter touchtones.

Msg

Used when the system plays back a message recorded over the

￿telephone and knows that the caller might enter a touchtone. Record

Used when the system records a message and does not expect the caller to enter a touchtone.

Reference

21 - 5

Page 317
Image 317
NEC 750370 manual Section Control Touchtone Sensitivity, When the voice mail system is playing and recording messages