NEC 750370 SECTION 6 CONTROL TOUCHTONE S

EliteMail VMS/EliteMail Limited Issue 3
Reference 21 - 5
The specific call transfer sequenc es are :
• Initiate
The Initiate sequence is dialed by the voice mail system to put
an outside caller on hold and ring an int ernal extension. The
&X stands for go on hook then off hook, then dial the ex t en sion
number.
• Recall
The Recall sequence is dialed by th e voice mail system to
return to the outside caller w hen the intern al exten sion did not
answer.
• Busy Recall
Busy Recall is dialed by the voice mail system to return to a
caller on hold when the called e xtension is busy. It is usua lly
the same as the Recall sequence.
• Connect
Connect is dialed by the voice mail system to complete the
transfer of an outside caller to an internal ex tension. Typically,
it is Q for hang up.
SECTION 6
CONTROL TOUCHTONE
SENSITIVITY When the voice mail system is playing and recording messages and
prompts, it must recognize rea l touchtones dialed by the caller while
screening out the false touchtones that m ay oc c u r in human speech.
Because of no audible d ifference between the sou nd of dialed touchtones
and spoken ones, the system can only distinguish between them by
length. Dialed touchtones are usually longer than spoke n ones, so the
voice mail system ignores tones less than a certain length.
The voice mail system has the following minimum lengths for touchtones:
Prompt
Used when the system plays a prompt and expects the caller to enter
touchtones.
Msg
Used when the system plays back a message recorded over the
telephone and knows that the caller might enter a touchtone.
Record
Used when the system records a message and does not expect the
caller to enter a touchtone.