3 - 4 Directory Assistance
Issue 3 EliteMail VMS/EliteMail Limited
Turn Off the Automatic Directory
To make the automatic directory inaccessible to caller s, delete the System
ID in the ID for Alpha Directory field on Application screen Page 6.
You may assign the automatic directory a System ID that is not accessible
over the telephone by including $ in the System ID. This is useful because
it prevents callers from direct diali ng the directory, but still allows the
system to route the caller to the dir ectory internally. For example, use
GotoID $555 in a transaction box Action field.
Remove Subscriber from the Automatic Direct ory
In most cases, subscribers can add t hem selve s to th e au toma tic d irecto ry
when they listen to the enrollment conver sation. However, there are five
conditions when a subscriber is not listed in the automatic directory:
The System Manager has specif ically restricted a subscriber from t he
automatic directory by adding D in the Access field on a subscriber
Personal Directory page. (H owever, the subscriber can still add
himself or herself to the directory by tele phone.)
Voice name is not recorded for the subscriber.
Extension # ID is not entered for the subscriber on the P ersonal
Directory page.
The subscriber has turned off directo ry lis t in g by using setup options.
This adds D to the subscriber Access field.
The subscriber is set up to hear th e e nrollment conversation, but has
not called the system to enroll.
To keep subscribers from changing their automatic direct ory listing by
telephone, add A to the subscribe r Access field. This also prevents the
subscriber from accessing any setup options (greetings, messa ge groups,
transfer and delivery options, and pers o nal options).
Keep subscriber from being listed in the automatic directory
1. At the voice mail system Banner Screen, press to sign in. Enter a
System Manager ID, and press . If asked, enter the System
Manager security code, and press .
2. Press - to view the Personal Directo ry.
3. Press key repeatedly, or use the Jump command, to view
the subscriber Personal Directory pa ge.
4. Press to move the cursor to the Access field.
5. Enter D, and press . Verify that the Insert key is active so you
do not overwrite other options by mist ak e .