Section General Information | NEC 750370 guide

Introduction

SECTION 1
GENERAL
INFORMATION	Console Maintenance is used for all local and remote maintenance. A
	computer is used to control a customer voice mail system, monitor operation,
	and transfer files back and forth as needed. Console Maintenance display lets
	you solve problems on the voice mail computer system without visiting a
	customer site (using optional modem).
SECTION 2
CONNECT HOST
AND REMOTE
COMPUTERS	The computer controlling a Remote Maintenance connection is the remote
	computer. The other computer voice mail system under the control of the
	remote computer, is the host. The remote computer is linked to the host
	computer by modem or direct link. When a connection is made between the
	host and the remote computer, the remote computer screen reflects on-screen
	changes for the host computer. The keyboard on the remote computer can
	also remotely control the host.
SECTION 3
DISK FOR REMOTE
MAINTENANCE	The disk contains the remote software, for the remote computer. The host
	software for the voice mail system is preinstalled. If the remote software is not
	installed on the remote computer, console maintenance cannot be performed.
SECTION 4
REMOTE
MAINTENANCE
TELEPHONE BOOK	Each computer with Remote Maintenance installed also has a Remote
	Maintenance Telephone Book. This online telephone book contains the
	settings for that particular computer COM port, modem, login, and password.
	On remote computers, the telephone book also contains the name, telephone
	number, and other information necessary to complete a connection to each
	host computer it is set up to contact.

Console Maintenance

1 - 1

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NEC 750370 manual Section General Information, Section Connect Host Remote Computers, Section Disk for Remote Maintenance

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section Section General Table of Contents Hardware Specifications Iii Hardware Description Section Environmental Section Installing Installation Issue EliteMail VMS/EliteMail LimitedTo upgrade a VMS2-U10 ETU to VMS4-U10 ETU Section Upgrade Elite Mail Limited To 4-PORTS To upgrade VMS4-U10 ETU to VMS8-U10 ETU FMS -U10 ETU FCC Part 68 and UL1459 Section Install Modem KIT Unit Install Modem Kit Unit Section Overview Programming Iii VMS -U10 ETU FMS -U10 ETU Section Overview Enter Programming ModeRequired For DVM From Port 01 or Then Live Record Parameters Assign Voice Mail Parameters Live Monitoring Parameters DIT Assignment Assign DVM Extensions to Hunt Programming Individual Stations Allow Call Forwarding Section Configuration Support VMS -U10 ETU shows the controls and indicators EliteMail VMS/EliteMail Limited Issue Reset KTU Switch SW1 Position DIP switch Section VMS SwitchesLED Indications Port status as follows ETU Controls Indicators Connectors Main power ON/OFF switch for the FMS -U10 ETU can be used to Section FMS Switches Chapter Introduction Table of Contents Issue 3EliteMail VMS/EliteMail LimitedFile Transfer Options File Menu Screen Files You May Transfer Transfer Files During File Transfer Console Maintenance Iii EliteMail VMS/EliteMail LimitedIssue List of Figures and Tables Section Remote Maintenance Telephone Book Section Disk for Remote MaintenanceSection General Information Section Connect Host Remote Computers Section Hardware Section What YOU Need to Connect Section Install Remote Version Maintenance Software Section Before YOU Install Remote Maintenance SoftwarePress to cancel. If you do not know the COM port Cancel the procedurePage Section SET UP Remote Software Directory is displayed Menu is displayedPhone Book Directory Screen -3 Phone ?/@A!=9==7901 Book Entry Screen -4 Default Phone Book Entry isDefault Add Phone Book Entry for Each Host Computer Displayed -5 Adding Phone Book Entries Press to save the entry Console Maintenance 9721234567 Section Solve Problems After Installation EliteMail VMS/EliteMail Limited IssueAppendix B Solving Problems Computer Section Start Remote Version UsingRemoteMaintenance Remote Maintenance from Memory on Section Access Remote Maintenance MenusSection Return to DOS Section Call Host Computer Section USE Quick Connect Format described in Install Remote Computer Software on Disconnect from the Host Computer Section Access Menus Section Unload Remote Maintenance from Memory Prepare for File Transfer Leave File Compression at OFF defaultFile Compression Overwrite Verify Set File Transfer Options $%%From the Main Menu, press to select the Files option Press To select Options Status Box File ListsPhone Book ID Local/Arrow/Host Functions Line Tag or Untag a Group of Files Using DOS Wildcard CharactersTagging Files Tag or Untag Files Individually Section Transfer Files Between Host Remote Computers Tag or untag a group of filesYou may transfer files from one host computer to the remote Are not erased Move to left-hand list Move to right-hand listUp one file Down one file If the File Transfer Fails During File Transfer Section Other File Menu Functions REPLOGd.m Replog Files For advanced applications. This appendix explains how to Computer without disconnecting from the host computer Resume a session Section Suspend Name Operator IDDescription Telephone Number Section Take Screen Snapshots Refer to Figure A-2 Record/Playback Menu Press !repeatedly until you exit Remote MaintenanceCopy a screen At the Support Menu, press .to select Record/Playback Menu View a screenPress .to select View Screen Images Section Special Keyboard Handling Set Up Remote Software on Section Follow Table Procedure Section Still Having Chapter Using This Book Chapter Guests Reference Iii Chapter Messages Chapter Operator Box Chapter Reports Chapter Screens Reference Vii Chapter Security Codes Chapter System IDs Viii Table of Contents Chapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 12-1 11-713-1 14-1 Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Also Refer To FeatureSection Reference Book You to additional, helpful information in this manual On-line Help Using This BookSection Sign in to System Only System Managers may sign in at the computer console Section Call Hold Set Up Call HoldingNumber of calls holding anytime or for any extension Can press 1 to hold for an extension Call Hold, Transfer, and Screen Limited Vox Thevalues allowed in the Holding? field areYes Access code options I and J are unused for EliteMail Limited Take-msg Subscribers Cannot Switch Holding Types by TelephoneCall Holding Conversation Holding Queue Call Holding Parameters Setup ScreenHolding Cycles Control the Number of Calls on Hold EXY1XWY1 An Example Controlling the First-in-Line Message Cycle Playing Music-On-Hold Prompts Section Call Transfer TransferGreetingAction Structure 10 Call Transfer on the Operator Box Call Transfer Extension # ID Subscribers Only System ID Boxes Only Set Up Call Transfer FieldsPage Section Screen Calls Changing Call Transfer by TelephoneCall screening include IC Introduce and Confirm Set Up Call Screening for a Subscriber Recording Field Limit the Call Screening RecordingCall screening Max screening recording field. Refer to Directory Assistance Section Automatic Directory Assistance Section Automatic Versus Numeric Directory ID for Alpha Directory Turn On the Automatic Directory Remove Subscriber from the Automatic Directory Turn Off the Automatic Directory Prevent Subscriber From Changing Directory Listing Use First Names in the Automatic Directory To use first names Groups ScreenSection Numeric Directory Assistance Without letters Directory appears in all capital letters on the right side Directory GroupsRefer to Figure System Numeric directory assistance. Refer to Figure Directory Menus Numeric Directory Assistance Example Opening Greeting Add a Directory Group or Directory Menu Set Up Numeric Directory AssistanceTo highlight Directory Assistance, and press Press To select Directory Group, or press to highlight Add Subscribers to a Group Directory Delete a Directory Group or Directory Menu Add a Choice to a Directory Menu Delete a Subscriber from a Directory Group Remove a Choice from a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Application screen Sign in to the system and press repeatedly to displayStartup field, press repeatedly to move the cursor to Menus Call routing applications you might create Transaction Directory page for the departments box is shownYou can use it as a model for any other Opening Greeting Numeric Access Opening Greeting Recording Voice FieldsAutomatic Directory Assistance Numeric Section Offer Automatic Numeric Directory Assistance Automatic faxes Differences Between Manual Automatic FaxesManual faxes Console. Press To view Application screen ?.A+U1KV1=Section Public FAX BOX Transfer? Fax IDVoice name Alt Action Set Up the Public Fax Box Add the CNG Startup Option Section Using Multiple FAX MachinesSET the CNG Startup Option Enter CNG, then press to accept each option on Line Console When the system asks Add Guest for subscriber name? Y/NADD a Guest Section Guest Conversation Section Delete a Guest Two-way messaging between the guest and the host subscriber Guests and Message GroupsMaking a separate call to the system Section Urgent Messages From Guests Section ADD Interview Boxes Section SET UP AN Interview BOX Telephone Interview Box Screen Night Sales box has a message for you Retrieve Message from Interview Box Leave Message in an Interview Box Delete All Messages from Interview Box Delete AN Interview BOX Keypad Maps on System Numeric AccessWildcard Key Keypad Maps L d#ca$%r d = Section Check the Keypad MAP When to Change the Keypad MapConsiderations Directory Assistance Electronic Message-Taking Section SET UP Live Record SYSTEM-WIDE Section Customize Live Record AT Each Extension Function Description Button Section Record After Transfer Mailbox. Refer to -2 Live Record Features Programmed atSection USE Live Record $977%8--%= %,*!% 9*%$*$ Section Live Monitoring Section Feature KEYPress # to add or remove a code Press to close the window Section ENABLE/DISABLE To enable Live Monitoring Section Live Monitoring Operating ProceduresTo cancel the Live Monitoring Feature when not in use To retrieve a call during the Live Monitoring Feature Message Left by Left for Identified Callers or Outside Callers Two-way Messages One-Way Messages Public Messages Differences between One-way and Two-way Messages Section Special Delivery Options Section Identify Yourself To the SystemSystem is listening for IDs or extension numbers Urgent Messages from Outside Callers Access Codes Control Special Delivery OptionsUrgent Messages from Guests Newmessage Old message Archived message Section Message Life CycleNew Messages New messages are those not yet heard or saved as new. AfterPage Limited ++99%3 Also Refer To Set Message Delivery Fields Message Delivery Conversation Fields in the Message Delivery Line Section Message DeliveryPage Page Dialing External Telephone Numbers Special Dialing Characters Prioritized Message Delivery Override the Outdial Access CodeChange Length of External Telephone Numbers Enter Pauses for Message Delivery by Telephone Dispatch Message DeliveryChange Message Delivery by Telephone Set the System to Call a Pager Set Default Urgent Message Delivery NumberKeep Subscriber from Changing Message Delivery Group Owner Use Special Characters for Pagers Differences between Private and Open Groups Group MembersPrivate Groups and Guests Dispatch Distribution Message Group Definitions EliteMail VMS/EliteMail Limited Press To access the Groups ScreenName Member name Technical Support Differences between Named and Numbered GroupsAll Sales People Technical Support Name Groups Created by Telephone Add Groups at the Console Choose Group Names and Numbers Remove Group Members at the Console Add Group Members at the Console Remove Subscriber Owner Change the Owner of an Open Group at the ConsoleDelete Groups or Group Messages at the Console Assign Dispatch Distribution Assign New Owner to System GroupTo display the Groups Screen. Press or Keep Subscriber from Sending to Open Groups Code Create Message Groups by Telephone Notification Message Notification and DeliverySection Message EliteMail displays Number of new Messages Constant Message CountExamples of Constant Message Count No New Messages Page Example Moves to a new source of messages in the message stack. ForSeconds is announced as lasting 30 seconds After Each Message Is PlayedPage Page Archive or Delete a New Message Redirect ProcedurePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Leave Messages Not affected by the B, X, or Z access codeMessage Types on Section Take a Message System-Wide Message Fields 4N000000000000000000000000X-9N MaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Value Does this Subscriber Default Fields New Msgs 0 =000 Total 0 =000 Use Access Codes to Control Subscriber Messages Take Messages in Interview Boxes Transaction Box Message FieldsTake Messages in the Operator Box Section Message Waiting Lamps Set Fields for Subscriber Message Waiting Lamp On Now? Resetting message waiting lampsSet Fields for Message Waiting Lamps System-Wide 21 Port Status Page Use Pager or Beeper Use Message Waiting Ring Section SET UP System for Numeric Access Section Leave Messages by Number Switch between Using Numbers and Using Letters Directory Assistance Keypad Maps Messages Subscribers Field on Application ScreenID for numbered groups is a System ID, and must be unique Opening Greeting Prompts OpeningGreeting PromptsUnlike other parts $Greeting transaction directory Calls to Specific Message BOX Section Section USE the Voice Detect Feature Route Outside Avprmpt Subdirectory Location and Filename Language Prompt Subdirectory Filename Use Avprmpt file Shipped with the System Change the Prompts Used for Quick PlayCD PROMPT\US, and press Enter Copy AVPRMPT.2M AVPRMPT.US, and press QP=ALL Use Your Own List of Prompts in Quick PlayQP=NONE QP= n Turn Off Quick Play 23-32 are*Lused in Quick Play Copy AVPRMPT.US AVPRMPT.OLD, and press Operator System ID Features Are described Section Transfer Greeting Action TransferAssign the Operator Mailbox to an Extension For details, refer to Appendix C Call Transfer Options GreetingCall Transfer Fields Action Default GreetingsDefault Action Operator Box or Voice Detect. Then, in the Alternate System Section SET UP Multiple OperatorsOperator Messages Are Public Messages Screens for the application screens =131 2=132 3-4=135 Application Screen Page 2 for 4-Port System Section Port Status Options Port StatusPage Section Control Number of Rings to Wait SET the DAY/NIGHT 333 SET UP Public Interview BOX Public Interview Box ID $PM Default QuestionsQuestion Max Reply Time Section Leave a Message Public Interview BOX Youcan delete all messages in the Public Interview Box Section SET UP Subscribers To Receive Public MessagesDelete Public Interview BOX Messages Delete all messages in the Public Interview Box Public Interview Box after they check all new messages Section Messages from Public Interview BOXSingle message. a beep is recorded between each response Consecutive beeps, indicating no response Refer to -2 Application Screen Page 6, with Public Message SET Public Message Fields Also Refer To These recordings are located on several screens Section Location Various Voice FieldsScreen. Refer to -1 The Voice Prompt Editor Screen Voice field for the opening greeting prompt is displayed Ports Day Modes. Dual columns for Section Record Tips Section Make Voice Field Recordings To make high-quality recordings, follow these tipsRecording A voice field involves the following steps Change Opening Greeting on page 15-6 for instructions Record the Voice Field Establish a Local Connection Copy from a voice field to a sound file Listen to the RecordingSection Change Opening For Into current field Copy a sound file to a voice fieldSection Append to Recordings Append Silence Append a Beep Section Delete a Recording A Voice Field Cannot restore it unless you copied the recording in aIf you accidentally delete a recording you made, you Sound file Also Refer To Section Store Data for Reports Error Log Section Usage Reports Percentage equals the number of minutes the ports were busy Us ge Table When you run the us Ge table forDivided by the number of minutes they could h ve been busy. Times the number of ports on the system B8C Section Directory Reports Group Reports ?7G Membership $%&%+ 11 Directory Group List This report called Section Call LOGReplog PRN file contains a record of each call placed to Refer to -14 Call Log Data Fields. Each call record Field Length Description Section Previous Report Section Error LOGAscii text files, such as Readme files Section RUN Reports Run a Usage Report Access the Reports MenuRun a Directory Report Press to highlight Subscriber Report, or Extension List, Run the Busy Ports or Error Log Report File that can be imported to other programs Section Choose the Report OutputView a Report On Screen Search for Words and Phrases in Reports Previous Report Option Copy the Report to a FileCopy the report to a floppy disk Port Applications System IDs Use the Previous Report Option to View Other Files DAY and Night Modes Details, refer to Back Up and RestoreTelephone service is available Reference DAY. Schedule #4 Section Multiple Schedules Section Additional Schedules Ignore Holidays Section Switch to or from Holiday ModeSection Change Current Schedule by Telephone Section Holidays Change the date or time by telephone Section SET Daylight Savings TimeChange the date or time at a console Opening Greeting Operator Box Port Applications Screens and indicates w Section Banner Screen Limited Banner Screen Page Few minutes Section Awaiting a KEY System Screens Voice mail system answers all, some, or no trunks Screens Section Application ScreenSite Name Name of your organization Contact Port Station Numbers May Applied to Day/Night ScheduleApplications and Schedules BoxPage Message on Take a Message on page 9-45. Send Msg Urgent? Today’s Date Set date in this field Time Now Daylight savings time, the On Now? field is Yes Use Daylight Savings?Application4 Personal ID Transfer on page 2-11, Screen Calls on page 2-16, Access Code OptionsTake a Message on Call Transfer on page 2-11, Screen Transfer Options / Screening Options Issue EliteMail VMS/EliteMail LimitedInt = One key dialing +93 #/+ Refer to System IDs Message Groups on 12 Personal Directory Screen Section Personal Directory Screen Action Holding? Controls call holding. For details, refer to CallHold on page 2-1. Greeting Telephone numbers. Refer to Message Delivery Section Access Code Options Expanded Transfer Press -, then pressCall Transfer on page 2-11and Section Screen Calls on Int Subscriber from an outside caller. Refer to Take Guests Section Groups Screen Message GroupDirectory menus At once. Refer to -16 a Message Group For details, refer to #CC For details, refer Directory MenuTo Chapter Assistance Section Transaction Transaction Boxes Call Hold on Mode. Refer to Call Transfer on page 2-11and Screen Calls on Interview box unique System ID Screens Name Interview box spelled name 21 The Public Interview Box Includes a Voice Voice Detect Move ba kward through the prompt sets Elll Switch NEC telephone system Description Section Switch Setup ScreenOutdial Access Integration Options 25 Switch Setup Screen Pooled delayPage Page AlsoRefer To Switch Setup ScreenRefer to -26 Switch Setup Screen Section SET a Security Code Security Codes Personal ID Section USE a Security Code Security Codes and Other Security Issues Directory page. Refer to -1 Personal Directory Page with a Section Forgotten Security Codes Schedules Security Codes Delete a subscriber security code at the console Features, message notification, and message delivery Section Default Subscriber Settings Section FIRST-TIME Enrollment Conversation Telephone, add F to the Access field on Application screen Personal Directory Section Personal DirectoryPage Lamps on page 9-54. On Now? Methods by telephone Section Access Codes WindowFor details, refer to Message Waiting Lamps on Description of each code Subscribers Highlight the to the left of the description of the code Remove an access codeSection Expanded Transfer Options Window Program Press %- , then press , and press Section Personal Set up the personal secretary feature for a subscriber Main Steps to Add Subscribers Add Mailboxes Using the TelephoneAdd Subscribers Individually at the Console Add Many Subscribers by Range at the Console Constant prefix Constant suffix Enter Range of Extension # IDs Start Stop Record a Name 647+% Greetings,# =.+%% Section Delete Subscribers Record or Change Greetings Sort the Personal Directory Delete subscriber using the consoleDelete only subscriber messages using the console Section Subscriber Quick Keys Quick Option Menus Section Automatic Switch Setup Switch Setup Each Section USE Online Switch Setup HelpView online help for the Switch Setup Screen Switch Setup Help Screen Section Change Switch Section SET Integration Section Control Touchtone Sensitivity When the voice mail system is playing and recording messages Section SET Incoming Call Timing Dialtone Delay Message waiting lamps are programmed on Switch Setup screenSection Control Message Waiting Lamps Section Control DIAL-OUT Holding Pattern Section Control Call Holding SET the Call Section Control Live Record +%5 SET Refresh Interval for Constant Message Count Section SET UP Ring Detection Section SET the Voice Detect Parameter Max time to wait for voiceCall Hold, Transfer, and Screens Call Hold, Transfer, and Screen Screens Where they Reside Call routing and audiotext featuresSending messages to numbered groups Examples System IDSPage Section Rules for System Section Special System ID For Numbered Groups Touchtones to check Section HOW the System Listens for IDSListening for System IDs Bad IDs Conflicting IDs ID Digits Unique IDS Operator Box ID Ranges of System IDsSpecial System ID for Numbered Groups Match Extension # IDs with Extension Numbers System ID Entity Screen Section Personal IDS Security Codes Sample Boxes and DirectoriesNumbering plan you use for System IDs IDs, security codes are never displayed Security Codes Subscribers System Manager Transaction Boxes Section Sign in AS System Manager WHO can be a System MANAGER? Promote a subscriber to a System Manager Section Create System ManagersRemove System Manager status Screens Subscribers System IDs System Manager to maintain Voice messaging system over Section Improved System Manager Conversation To access a transaction box Section Access a Transaction BOXSection Transaction Directory Sample Transaction Box Sample Transaction Box Transfer Greeting Action Structure Greeting Transfer Action Section ONE-KEY Dialing Example You Can set System to Pause a Delay between Single DigitsNumber Seconds Change the time the system waits during one- key dialing Technical support calls. These sample transaction boxes are Section Sample Transaction Boxes Sample Sales Box Section Transaction BOX Owner Create a Test Box Owner Section ADD Transaction Boxes Record Transaction Box Greetings by Telephone Add Transaction Boxes by Range Section Record a Name Sign in to the system, and press to access the TransactionAdd Transaction Boxes One by One Delete transaction box Section Delete a Transaction BOX or ITS MessagesDelete messages for a transaction box Section Sort Transaction Subscribers System IDs Voice Detect Section Other Transaction ID $VOICE already added Section Voice Detect Boxes Section Handle Calls with a Reference Voice Detect Boxes Detect Application To set up a voice detect application Section SET UP a Voice Opening Greeting $Greeting Example Use Voice Detect for Operator Transfers For details, refer to Transaction Boxes Use voice detect before routing callers to the Operator Box M7c Console Range of voice detect boxes cannot be added Section ADD a Voice Detect BOX Automatically after playing a voice detect box greeting Plays the default alternate greetingSection Delete a Voice Detect BOX or ITS Messages You can delete a voice detect box, or just the box messages Section Voice Detect Set up the opening greeting for voice detectDelete the messages for a voice detect box Section Test the Voice Detect Application Section SET UP Voice Detect Call HoldingSection Control HOW Long System Waits For Speech Wait for Voice Field Section Example of AN Advanced Voice Change the time outside callers can wait before speaking Example of Advanced Call Routing Using Voice Detect Also refer to Description Archive FeatureIntroduction Section Definitions Archive Feature Input/OutputRestore User Interface Operational Criteria Backup FeatureVPS again Intervals Begin the backup/restore function Backup Restore Configure Exit Access Codes Menu Mode Exclusively Access Codes Automatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section Special Telephone System Settings Section DIAL-OUT AccessPage Action AccessAlphabetic Directory Alternate Greeting Default Day ModeAudiotext Messages Auto Dial Dtmf Follow-Along ID Extension # IDGreeting Greetings Interview Box Held MessageIntro Live Record Message Box Integration Night ModeMessage Delivery Message Group One-Way Message One-Key DialingOpening Greeting Option Set Port Personal SecretaryPrivate Group Prompt Screening Options SwitchSpelled Name Subscriber Voice Field Voice DetectVoice Mail Voice Response