NEC 750370 manual EXY1XWY1, Control the Number of Calls on Hold

Maximum lines holding total

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Figure 2-7 Call Holding Fields on Switch Setup Screen Page 2

Control the Number of Calls on Hold

Specify how many calls can wait on hold on Line 14 of Figure 2-7 Call Holding Fields on Switch Setup Screen Page 2. Each held call ties up one ￿voice mail system port.

This specifies the maximum calls allowed to hold in the system at one time. Each held call occupies one voice mail system port. Set the maximum to a value less than your total number of answering ports

￿to avoid tying up the whole system with calls on hold. Maximum lines holding for extension

This specifies the maximum calls allowed to hold for a particular extension. This value should be smaller than the Maximum lines holding total field. In an 8-port system, you might want to limit the total maximum lines holding in the system to 5, and the maximum lines holding for any particular extension to 3.

The voice mail system checks the number of lines holding by counting all calls that ring the same telephone extension. This may include calls from multiple message boxes or transaction boxes, if the boxes transfer calls to the same telephone extension. A sales department representative might have a transaction box that is set up to transfer calls to a specific desk when outside callers dial the Sales Department. Callers that dial the extension number directly are also transferred to the desk extension. The voice mail system counts the total number of calls attempting to transfer to the extension and allows the number of calls specified in this field to be put on hold.

2 - 8 Call Hold, Transfer, and Screen