NEC 750370 Greeting, Call Transfer Fields, For details, refer to Appendix C Call Transfer Options

EliteMail VMS/EliteMail Limited Issue 3

￿Await Answer

Await-Ans is used when the operator does not answer calls. If the operator does not answer a call routed through the voice mail system after the designated number of rings, the voice mail system plays the Operator Box greeting and performs the designated action. Set the number of rings the system should wait to 7 or 8 rings.

Wait for Ringback

For Wait-Ring, the voice mail system puts the caller on hold and dials the operator extension. If the extension rings the number of times specified in the Rings field, the voice mail system releases the call to the NEC telephone system.

If the operator extension answers while the voice mail system is counting rings, the voice mail system puts the call through. If the extension is busy, the voice mail system plays the Operator Box greeting and takes the specified action.

Call Transfer Fields

You can control how calls are transferred to the operator with this field. For details refer to Chapter 2 Section 2 Call Transfer on page 2-11and Section 3 Screen Calls on page 2-16.

Although you can use any call transfer option for the Operator Box, to speed call transfers to the operator, you should not use the Confirm, Introduce, Message Screen, or Screen options.

The options are:

AAnnounce

C Confirm

D Dialtone detection

I Introduce

MMessage screen S Screen

For details, refer to Appendix C Call Transfer Options.

Greeting

The Operator Box greetings are stored in the Greeting section of the screen. If a transfer to the operator telephone extension is not successful, the system plays the active greeting, and then takes the specified action.

The Operator Box greetings can be recorded only by the System Manager at the console. They cannot be recorded by telephone.

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