Issue 3

EliteMail VMS/EliteMail Limited

 

 

 

 

SECTION 2

USE THE VOICE

DETECT FEATURE

SECTION 3

ROUTE OUTSIDE

Each column on this screen represents one port. Line 11, the Opening Greeting Box ID is the message box that contains the Day/Night opening greeting.

The bottom half of the screen shows the port-specific options set.

Display Additional Ports

Only Ports 1~4 are displayed on the screen. If the system has more than 4 ports, press ￿￿￿￿￿￿-￿￿￿￿￿￿￿￿￿￿to view the settings of the next 4 ports.

Use the voice detect feature to handle callers who can’t enter touchtones. These callers are routed to a voice detect transaction box that allows them to respond to prompts by saying Yes or remaining silent. Using voice detect changes the opening greeting structure. For details, refer to Chapter 25 Voice Detect.

CALLS TO SPECIFIC MESSAGE BOX

SECTION 4

A specific trunk or group of trunks may be answered by separate message boxes. This is especially useful when the voice mail system is being shared by multiple companies. For example: One company uses trunks 1~4; another company uses trunks 5~8. Each company uses separate message boxes for their opening greeting. For more information, refer to TRUNK MAPPING in Appendix F Integration Option Codes.

THE AVPRMPT FILE Each time the system is turned on or restarted, it reads a special configuration file that keeps track of the system prompts and controls whether the system looks for prompts individually on the hard disk or in the Quick Play file.

This file, called AVPRMPT, has a different file extension and subdirectory location for each language the system uses.

Refer to the table below to find out the extension and subdirectory for the ￿AVPRMPT file used by the system.

The PROMPT subdirectory is stored in the directory with voice mail software (e.g., C:\VMAIL\PROMPT\US\AVPRMPT.US). If the system uses a language other than those listed in the table, the language subdirectory uses a different 2-letter name.

11 - 2

Opening Greeting

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NEC 750370 manual Section USE the Voice Detect Feature Route Outside, Calls to Specific Message BOX Section