Live Record/Live Monitoring

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Live Record allows subscribers to record a telephone conversation from an outside caller and leave it as a message in a voice mailbox. Live Monitoring allows a subscriber to hear a message through the speaker of the telephone as the message is being left by an outside caller.

This chapter explains how to set up Live Record/Live Monitoring for your system at the EliteMail console, at each telephone extension, and how to use Live Record/Live Monitoring.

You can decide how to use Live Record to balance subscriber needs with system resources and requirements. Here are some examples.

Electronic Message-Taking

A receptionist may use Live Record as an electronic message-taking device, replacing hand-written and hand-delivered messages. Your receptionist records the conversation live and then assigns it to a mailbox.

 

 

 

Recording telephone conversations may be illegal under certain

 

 

 

 

 

 

circumstances and laws; consult a legal advisor before recording a

 

 

 

telephone conversation. Some federal and state laws require the

 

 

 

party recording a telephone conversation to use an alert tone to

 

 

 

notify all parties to the telephone conversation. Some laws provide

 

 

 

strict penalties for illegal recording of telephone conversation.

SECTION 1

 

 

 

SET UP LIVE

 

 

 

RECORD

 

 

 

SYSTEM-WIDE

When you install EliteMail, system settings for Live Record are set to an initial

 

state that lets you begin to use Live Record immediately. You can adjust each

 

setting. Refer to Figure 8-1 Live Record Settings.

Reference

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NEC 750370 manual Electronic Message-Taking, Section SET UP Live Record SYSTEM-WIDE