Main
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Preface
SECTION 1 GENERAL I
SECTION 2 T
SUPPORTING D
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Hardware Description
Installation
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SECTION 4 UPGRADE ELITEMAIL LIMITED
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Programming
SECTION 1 O
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1 - 6 Programming
SECTION 2 CONFIGURATION S
EliteMail VMS/EliteMail Limited Issue 3
Programming 1 - 7
SECTION 3 VMS ETU CONTROLS AND I
Figure 1-1 VMS( )-U10 ETU
SECTION 4 VMS LED I
SECTION 5 VMS S
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SECTION 8 FMS LED I
SECTION 9 FMS S
Chapter 1 Introduction
Chapter 2 Install the Remote Computer Software
Chapter 3 Using Remote Maintenance
Chapter 4 Transferring Files
Appendix A Adva nced Features
Appendix B Solv ing Problems
List of Figures and Tables
Introduction
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Install the Remote Computer Software
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SECTION 3 SET UP REMOTE S
3.1 Set the Default Telephone Book Entry
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3.2 Add Phone Book Entry for Each Host Computer
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SECTION 5 SOLVE PROBLEMS A FTER I
Using Remote Maintenance
SECTION 1 GENERAL I
SECTION 2 START REMOTE V
SECTION 3 ACCESS REMOTE M AINTENANCE M
SECTION 4 RETURN TO DOS Press to return to DOS from the Remote Mainte nance Main Menu
SECTION 5 CALL HOST C
5.2 Call a Host Computer from the Call Menu
SECTION 6 U SE Q UICK C
6.2 Call a Host Computer Using the Quick Connect Option
SECTION 7 ACCESS MENUS D
SECTION 8 END CONNECTION 8.1 Properly Disconnect from a Remote Maintenance
Session
8.2 Disconnect from the Host Computer
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Transferring Files
SECTION 1 GENERAL I
SECTION 2 PREPARE FOR FILE T
2.1 File Transfer Options
2.2 The File Menu Screen
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SECTION 3 TRANSFER FILES BETWEEN HOST AND R EMOTE C
3.2 Transfer Files
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3.3 During File Transfer
SECTION 4 OTHER FILE MENU F
4.1 Make Directory Under the Current Directory in t he Act ive List
4.2 View File Contents
4.3 Delete Files from the Acti ve List
SECTION 5 REPLOG F
d.m
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Advanced Features
SECTION 1 GENERAL I
SECTION 2 SUSPEND AND R ESUME S
SECTION 3 U SE BILLING L
SECTION 4 TAKE SCREEN S
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SECTION 5 SPECIAL KEYBOARD H
Console Maintenance B - 1
Solving Problems
e.g.
SECTION 1 FOLLOW TABLE P
Chapter 2 Section 3 Set Up Remote Software on page 2-3
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Chapter 9 Messages
Chapter 10 Numeric Access
Chapter 11 Opening Greeting
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Chapter 16 Reports
Chapter 17 Schedules
Chapter 18 Screens
Chapter 19 Security Codes
Chapter 20 Subscribers
Chapter 21 Switch Setup
Chapter 22 System IDs
Chapter 23 System Manager
Chapter 24 Transaction Boxes
Chapter 25 Voice Detect
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List of Figures
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Using This Book
SECTION 1 THE REFERENCE BOOK This
On-line Help
SECTION 2 SIGN IN TO THE S
Call Hold, Transfer, and Screen
SECTION 1 C ALL H
Set Up Call Holding
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Allow Subscribers to Change Holding by Telephone
Subscribers Cannot Switch Holding Types by Telephone
The Call Holding Conversation
The Holding Queue
Holding Cycles
Call Holding Parameters
Control the Number of Calls on Hold
Controlling the First-in-Line Message Cycle
An Example
Playing Music-On-Hold Prompts
SECTION 2 C ALL T
The Transfer Greeting Action Structure
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Call Transfer
Set Up Call Transfer Fields
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Changing Call Transfer by Telephone
SECTION 3 SCREEN CALLS When Await Answer call transfer is used, options allow the voice m ail
Set Up Call Screening for a Subscriber
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Limit the Call Screening Recording
Directory Assistance
SECTION 1 A NUMERIC DIRECTORY A
SECTION 2 A D A
Turn On the Automatic Directory
Turn Off the Automatic Directory
Remove Subscriber from the Automatic Direct ory
Use First Names in the Automatic Directory
SECTION 3 NUMERIC DIRECTORY A
The Groups Screen
Directory Groups
Directory Menus
"For Sales, press 1. For Shipping, pres s 2. For Custome r Service, press 3.
Numeric Directory Assistance Example
3 - 10 Directory Assistance
Figure 3-4 Numeric Directory Assistance Using Directory Groups and Directory Menu
Opening Greeting
4 1 1
Numeric Directory Assistance
3
1 2
1 2
Set Up Numeric Directory Assistance
For Sales, press 1. For Custom er Service, press 3.
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Allowing System IDs during Directory Menus
SECTION 4 USE TRANSACTION BOXES WITH DIRECTORY A SSISTANCE
...press 3 for a list of all personnel.
Opening Greeting
SECTION 5 OFFER AUTOMATIC
DIRECTORY A
Numeric Directory Assistance
Opening Greeting "
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Automatic Directory Assistance
Faxes and the Public Fax Box
SECTION 2 T HE P UBLIC F AX B
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Add the CNG Startup Option
SECTION 4 USING MULTIPLE FAX M
Guests
SECTION 1 A DD A G
SECTION 2 D ELETE A G
SECTION 3 THE GUEST C
<Guest name>, how nice to hear from y ou !
If youd like to try an extension, you may do so now (pause). See you later!
SECTION 4 URGENT MESSAGES
Guests and Message Groups
Interview Boxes
SECTION 1 ADD INTERVIEW B
The Interview Box Screen
<The Night Sales box> has a message for you.
Im going to ask several questions. After each, please reply. First,...
Leave Message in an Interview Box
Retrieve Message from Interview Box
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Keypad Maps
SECTION 1 KEYPAD MAPS ON
The Wildcard Key
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SECTION 2 CHECK THE KEYPAD M
When to Change the Keypad Map
Considerations
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Live Record/Live Monitoring
Electronic Message-Taking
SECTION 2 CUSTOMIZE LIVE RECORD AT EACH E
EliteMail VMS/EliteMail Limited Issue 3
Figure 8-2 Live Record Features Programmed at Each Extension
Reference 8 - 3
FUNCTION DESCRIPTION BUTTON
SECTION 3 U SE L IVE R
SECTION 4 RECORD AFTER T
SECTION 5 LIMITED RECORDING TIME ON THE VOICE M
SECTION 6 SET UP LIVE M
Add or remove Live Monitoring codes at the Acces s Code Options window:
SECTION 7 FEATURE KEY A
SECTION 8 LIVE MONITORING R
SECTION 9 ENABLE/DISABLE L IVE M
SECTION 10 LIVE MONITORING OPERATING P
Messages
SECTION 1 M ESSAGE T
Identified Callers or Outside Callers
One-Way Messages
Two-way Messages
Differences between One-way and T wo-way Messages
Public Messages
SECTION 2 IDENTIFY YOURSELF
Press one to leave a personal messag e for <recipient name>.
SECTION 3 SPECIAL DELIVERY O
Access Codes Control Special Delivery Options
Urgent Messages from Guests
Urgent Messages from Outside Callers
SECTION 4 THE MESSAGE LIFE C
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SECTION 5 M ESSAGE D
The Message Delivery Conversat ion
Set Message Delivery Fields
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Special Dialing Characters
Dialing External Telephone Numbers
Override the Outdial Access Code
Change Length of External Tel ephone Numbers
Prioritized Message Delivery
Dispatch Message Delivery
Change Message Delivery by Telephone
Enter Pauses for Message Delivery by T elephone
Set Default Urgent Message Deliver y Number
Keep Subscriber from Changing Message Delivery
Set the System to Call a Pager
Use Special Characters for Pagers
SECTION 7 M ESSAGE G
The Group Owner
The Group Members
Differences between Private and Open Groups
Private Groups and Guests
Dispatch Distribution
SECTION 8 T HE G ROUPS S
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Differences between Named and Numbered Groups
All
Tec
Name Groups Created by Telephone
i.e.
Choose Group Names and Numbers
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Change the Owner of an Open Grou p at the Console
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Create Message Groups by Telephon e
before
SECTION 9 MESSAGE NOTIFICATION Message Notification and Delivery
Constant Message Count
Examples of Constant Message Count
New Messages
New Messages, Including Urgent Messages
No New Messages
SECTION 10 M ESSAGE P
You have 3 new messages)
Your message box...
recorded today at...
recorded yesterday at...
recorded three days ago at...
...recorded today at 11:57am.
The next message is...
Amy Ronk
Would you like to redirec t this?
Amy Ronk
Would you like me to archive this?
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For no reply press 2, otherw ise I'll record y our message now...
Press pause to continue playing.
Would you like to hear it
SECTION 11 M ESSAGE R
The Message Receipt Conversation
first
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Leave Messages
The Transfer Greeting Action Structure
System-Wide Message Fields
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Whom may I say is calling?
Set Subscriber Message Fields
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Subscriber Default Fields
Use Access Codes to Control Subscriber Messages
Transaction Box Message Fields
Take Messages in the Operator Box
Take Messages in Interview Boxes
SECTION 13 MESSAGE WAITING L
Set Fields for Subscriber Message Wait ing Lamp
Set Fields for Message Waiting La mps System-Wide
Message Notification Dial Out
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Use Message Waiting Ring
Use Pager or Beeper
Numeric Access
SECTION 1 SET UP THE SYSTEM FOR N UMERIC A
Group 234: Sales Dep artment
SECTION 2 LEAVE MESSAGES BY N
Switch between Using Numbers and Using Letters
during
Please enter the extension n umber or <System ID> for groups...
Please enter the first three letters of the last name...
Set Up Special System ID for Numbered Gro ups
Opening Greeting
SECTION 1 THE OPENING GREETING P
Display Additional Ports
SECTION 2 USE THE VOICE D ETECT F EATURE
SECTION 3 ROUTE OUTSIDE CALLS TO SPECIFIC M ESSAGE B
S ECTION 4 T HE AVPRMPT F
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Change the Prompts Used for Quick Pl ay
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Operator Box
SECTION 2 TRANSFER, GREETING, A
Transfer
Call Transfer Fields
Greeting
Default Greetings
Action
Default Action
Operator Messages Are Public Messages
SECTION 3 SET UP MULTIPLE O
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Port Applications
SECTION 2 PORT STATUS O
Port Status
at least one
SECTION 3 CONTROL THE N W
Public Interview Box and Public Messages
SECTION 1 SET UP THE PUBLIC INTERVIEW B
Public Interview Box ID: $PM
Default Questions
?
SECTION 2 LEAVE A MESSAGE IN
INTERVIEW BOX A caller route d t o t he Public Interview Box is asked the series of questions
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SECTION 5 MESSAGES FROM THE PUBLIC INTERVIEW B
SECTION 6 SET PUBLIC MESSAGE F
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Recording Voice Fields
SECTION 1 L VARIOUS VOICE F
Ill transfer you now
SECTION 2 HOW VOICE FIELDS A RE D
SECTION 3 THE VOICE PROMPT EDITOR SCREEN
To move around the Voice Prompt Editor Screen:
SECTION 4 R ECORD T
SECTION 5 MAKE VOICE FIELD R
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SECTION 6 CHANGE OPENING G
SECTION 7 C OPY R
SECTION 8 APPEND TO R
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SECTION 9 DELETE A RECORDING
SECTION 10 RECORD QUICK PLAY P
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Reports
SECTION 1 STORE DATA FOR R
SECTION 2 U SAGE R
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SECTION 3 D IRECTORY R
Group Reports
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SECTION 4 B USY P ORTS R
SECTION 5 C ALL L
16 - 10 Reports
Figure 16-14 Call Log Data Fields
FIELD LENGTH DESCRIPTION
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SECTION 9 CHOOSE THE REPORT O
filename
<filename>
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Schedules
SECTION 1 DAY AND NIGHT M
SECTION 2 M ULTIPLE S
SECTION 3 D AY M ODE S
SECTION 4 ADDITIONAL S
SECTION 5 CHANGE CURRENT SCHEDULE BY T
SECTION 6 H
Ignore Holidays
SECTION 7 SWITCH TO OR FROM H OLIDAY M
SECTION 9 SET DATE OR TIME You can use the Today date field or the Time Now field to change the
Screens
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SECTION 2 AWAITING A KEY Generally, when you sit down at the console, the system is turned on and
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Ill transfer you now
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Access Code Options
Expanded Transfer Options
SECTION 8 APPLICATION SCREEN PAGE 6 Use Page 6 to configure system-wide pa rameters. Figure 18-11
Whom may I say is calling?
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SECTION 9 PERSONAL DIRECTORY S
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SECTION 10 ACCESS CODE O
SECTION 11 EXPANDED TRANSFER O
SECTION 12 G
Message Group
Directory Group
Directory Menu
SECTION 14 TRANSACTION D
Transaction Boxes
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Interview Boxes
Public Interview Box
Voice Detect
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Security Codes
SECTION 1 SECURITY CODES
SECTION 2 SET A SECURITY C
SECTION 3 USE A SECURITY C
Security Codes and Other Security Issues
SECTION 4 FORGOTTEN SECURITY C
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Subscribers
SECTION 1 DEFAULT SUBSCRIBER S
SECTION 2 THE FIRST-TIME ENROLLMENT C
SECTION 3 THE PERSONAL D
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SECTION 4 ACCESS CODES W
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Set up the personal secretary featur e for a subscriber
SECTION 7 A DD S
The Main Steps to Add Subscribers
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Record a Name
SECTION 8 P ERSONAL GREETINGS
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Record or Change Greetings
SECTION 9 DELETE SUBSCRIBERS
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SECTION 10 THE SUBSCRIBER C
Quick Keys
Quick Option Menus
Switch Setup
SECTION 1 A SWITCH SETUP To view Switch Setup screen, sign in to the voice mail system and press
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SECTION 4 SET INTEGRATION O
SECTION 5 SET DIALING CODES The voice mail system must know what codes to dial to access particular
SECTION 6 CONTROL TOUCHTONE S
SECTION 7 SET INCOMING CALL T
SECTION 9 CONTROL DIAL-OUT T
SECTION 10 CONTROL CALL H
Max lines holding total/Max lines holding for ext
SECTION 12 CONTROL LIVE R
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SECTION 15 SET THE VOICE D ETECT PARAMETER
System IDs
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SECTION 2 SPECIAL SYSTEM ID
G
RANDY
SANDY
SECTION 3 RULES FOR SYSTEM ID
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Conflicting IDs
Bad IDs
SECTION 6 PLAN SYSTEM IDSEstimate what kind and how many System IDs you need, then design an
Ranges of System IDs
Operator Box ID
Special System ID for Numbered Grou ps
Match Extension # IDs with Extensio n Numbers
RANDY
SANDY
72639
Sample Boxes and Directories
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System Manager
SECTION 2 SIGN IN AS SYSTEM M
SECTION 3 CREATE SYSTEM M
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Transaction Boxes
The Transfer Greeting Action Structure
Transfer
Greeting
Action
Example
Delay between Single Digits
SECTION 4 SAMPLE TRANSACTION B
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SECTION 5 THE TRANSACTION B OX O
Create a Test Box Owner
SECTION 6 ADD TRANSACTION B
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SECTION 7 R ECORD A N
The Sales Box has 4 new messages. W ou ld you like to hear them?
Box 700 has 4 new messages. Would yo u lik e to hear them?
SECTION 9 SORT THE TRANSACTION D
SECTION 10 OTHER TRANSACTION D
Voice Detect
SECTION 1 VOICE DETECT B
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SECTION 3 SET UP A VOICE D ETECT A
Example: Use Voice Detect for Opera tor Transfers
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SECTION 4 ADD A VOICE DETECT B
<Owner recorded name> is out tod ay.
SECTION 5 DELETE A VOICE DETECT BOX OR ITS M
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SECTION 10 EXAMPLE OF AN ADVANCED VOICE D ETECT A
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Back Up and Restore
SECTION 1 I
SECTION 2 D
SECTION 3 ARCHIVE FEATURE Description
Feature Input/Output
Archive
Restore
User Interface
Archive
Restore
Operational Criteria
SECTION 4 BACKUP FEATURE Description
Feature Input/Output
User Interface
Backup
Restore
Configure
Exit
Reference A - 1
Access Codes
i.e.
except
You have 3 new messages totaling 3 minutes, 20 seconds. Would you like to hear them?
A - 2 Access Codes
Would you like to hear them?
Would you like to do anything else?
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Reference B - 1
Action Codes
Reference C - 1
Call Transfer Options
Switch Setup
Call for <name>
Call from <recorded name>.
Console Shortcut Keys
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Special Dialing Characters
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Integration Option Codes
SECTION 1 D D
SECTION 2 D
SECTION 3 SPECIAL TELEPHONE SYSTEM SETTINGS TM
Im sorry. I did not hear your selection. Please ree nter your selection now.
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Hi, Ill be away on vacation until...
Ill transfer you now.
...your message box has a message...
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voice names
users