Call Transfer on the Operator Box | NEC 750370 manual

Issue 3

EliteMail VMS/EliteMail Limited

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Figure 2-10 Call Transfer on the Operator Box

2 - 12

Call Hold, Transfer, and Screen

Image 90

NEC 750370 manual Call Transfer on the Operator Box

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section General Section Table of Contents Hardware Specifications Iii Hardware Description Section Installing Section Environmental Issue EliteMail VMS/EliteMail Limited To upgrade a VMS2-U10 ETU to VMS4-U10 ETUInstallation To upgrade VMS4-U10 ETU to VMS8-U10 ETU Section Upgrade Elite Mail Limited To 4-PORTS FMS -U10 ETU Section Install Modem KIT Unit FCC Part 68 and UL1459 Install Modem Kit Unit Section Overview VMS -U10 ETU FMS -U10 ETU Programming Iii Required For DVM Enter Programming ModeSection Overview From Port 01 or Then Assign Voice Mail Parameters Live Record Parameters Live Monitoring Parameters Assign DVM Extensions to Hunt DIT Assignment Allow Call Forwarding Programming Individual Stations Section Configuration Support EliteMail VMS/EliteMail Limited Issue VMS -U10 ETU shows the controls and indicators LED Indications Section VMS SwitchesReset KTU Switch SW1 Position DIP switch Port status as follows Connectors ETU Controls Indicators Section FMS Switches Main power ON/OFF switch for the FMS -U10 ETU can be used to Chapter Introduction File Transfer Options File Menu Screen Issue 3EliteMail VMS/EliteMail LimitedTable of Contents Files You May Transfer Transfer Files During File Transfer EliteMail VMS/EliteMail LimitedIssue Console Maintenance Iii List of Figures and Tables Section General Information Section Disk for Remote MaintenanceSection Remote Maintenance Telephone Book Section Connect Host Remote Computers Section What YOU Need to Connect Section Hardware Press to cancel. If you do not know the COM port Section Before YOU Install Remote Maintenance SoftwareSection Install Remote Version Maintenance Software Cancel the procedurePage Section SET UP Remote Software Menu is displayed Phone Book Directory Screen -3 PhoneDirectory is displayed Book Entry Screen -4 Default Phone Book Entry is Default?/@A!=9==7901 Add Phone Book Entry for Each Host Computer Press to save the entry Console Maintenance Displayed -5 Adding Phone Book Entries 9721234567 Appendix B Solving Problems EliteMail VMS/EliteMail Limited IssueSection Solve Problems After Installation Computer UsingRemoteMaintenance Section Start Remote Version Section Return to DOS Section Access Remote Maintenance MenusRemote Maintenance from Memory on Section Call Host Computer Format described in Install Remote Computer Software on Section USE Quick Connect Section Access Menus Disconnect from the Host Computer Section Unload Remote Maintenance from Memory File Compression Leave File Compression at OFF defaultPrepare for File Transfer Overwrite Verify From the Main Menu, press to select the Files option $%%Set File Transfer Options Press To select Options Phone Book ID File ListsStatus Box Local/Arrow/Host Tagging Files Tag or Untag a Group of Files Using DOS Wildcard CharactersFunctions Line Tag or Untag Files Individually You may transfer files from one host computer to the remote Tag or untag a group of filesSection Transfer Files Between Host Remote Computers Are not erased Up one file Move to right-hand listMove to left-hand list Down one file During File Transfer If the File Transfer Fails Section Other File Menu Functions Replog Files REPLOGd.m Computer without disconnecting from the host computer For advanced applications. This appendix explains how to Section Suspend Resume a session Description Operator IDName Telephone Number Section Take Screen Snapshots Press !repeatedly until you exit Remote Maintenance Copy a screenRefer to Figure A-2 Record/Playback Menu Press .to select View Screen Images View a screenAt the Support Menu, press .to select Record/Playback Menu Section Special Keyboard Handling Section Follow Table Procedure Set Up Remote Software on Section Still Having Chapter Using This Book Chapter Guests Chapter Messages Reference Iii Chapter Operator Box Chapter Reports Chapter Screens Chapter Security Codes Reference Vii Viii Table of Contents Chapter System IDs Chapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 13-1 11-712-1 14-1 Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Section Reference Book FeatureAlso Refer To You to additional, helpful information in this manual Section Sign in to System Using This BookOn-line Help Only System Managers may sign in at the computer console Number of calls holding anytime or for any extension Set Up Call HoldingSection Call Hold Can press 1 to hold for an extension Limited Call Hold, Transfer, and Screen Thevalues allowed in the Holding? field are YesVox Access code options I and J are unused for EliteMail Limited Subscribers Cannot Switch Holding Types by Telephone Call Holding ConversationTake-msg Holding Queue Setup Screen Holding CyclesCall Holding Parameters EXY1XWY1 Control the Number of Calls on Hold Controlling the First-in-Line Message Cycle An Example Playing Music-On-Hold Prompts TransferGreetingAction Structure Section Call Transfer 10 Call Transfer on the Operator Box Call Transfer Set Up Call Transfer Fields Extension # ID Subscribers Only System ID Boxes OnlyPage Call screening include Changing Call Transfer by TelephoneSection Screen Calls IC Introduce and Confirm Set Up Call Screening for a Subscriber Call screening Limit the Call Screening RecordingRecording Field Max screening recording field. Refer to Directory Assistance Section Automatic Versus Numeric Directory Section Automatic Directory Assistance Turn On the Automatic Directory ID for Alpha Directory Turn Off the Automatic Directory Remove Subscriber from the Automatic Directory Use First Names in the Automatic Directory Prevent Subscriber From Changing Directory Listing Section Numeric Directory Assistance Groups ScreenTo use first names Without letters Refer to Figure Directory GroupsDirectory appears in all capital letters on the right side System Directory Menus Numeric directory assistance. Refer to Figure Numeric Directory Assistance Example Opening Greeting To highlight Directory Assistance, and press Set Up Numeric Directory AssistanceAdd a Directory Group or Directory Menu Press To select Directory Group, or press to highlight Delete a Directory Group or Directory Menu Add Subscribers to a Group Directory Delete a Subscriber from a Directory Group Add a Choice to a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Remove a Choice from a Directory Menu Startup field, press repeatedly to move the cursor to Sign in to the system and press repeatedly to displayApplication screen Menus Transaction Directory page for the departments box is shown You can use it as a model for any otherCall routing applications you might create Automatic Directory Assistance Numeric Numeric Access Opening Greeting Recording Voice FieldsOpening Greeting Section Offer Automatic Numeric Directory Assistance Differences Between Manual Automatic Faxes Manual faxesAutomatic faxes ?.A+U1KV1= Section Public FAX BOXConsole. Press To view Application screen Fax ID Voice nameTransfer? Alt Action Set Up the Public Fax Box SET the CNG Startup Option Section Using Multiple FAX MachinesAdd the CNG Startup Option Enter CNG, then press to accept each option on Line When the system asks Add Guest for subscriber name? Y/N ADD a GuestConsole Section Delete a Guest Section Guest Conversation Making a separate call to the system Guests and Message GroupsTwo-way messaging between the guest and the host subscriber Section Urgent Messages From Guests Section SET UP AN Interview BOX Section ADD Interview Boxes Interview Box Screen Telephone Night Sales box has a message for you Leave Message in an Interview Box Retrieve Message from Interview Box Delete AN Interview BOX Delete All Messages from Interview Box Numeric Access Wildcard KeyKeypad Maps on System L d#ca$%r d = Keypad Maps When to Change the Keypad Map ConsiderationsSection Check the Keypad MAP Directory Assistance Section SET UP Live Record SYSTEM-WIDE Electronic Message-Taking Section Customize Live Record AT Each Extension Function Description Button Mailbox. Refer to -2 Live Record Features Programmed at Section USE Live RecordSection Record After Transfer $977%8--%= %,*!% 9*%$*$ Section Feature KEY Press # to add or remove a code Press to close the windowSection Live Monitoring Section ENABLE/DISABLE To cancel the Live Monitoring Feature when not in use Section Live Monitoring Operating ProceduresTo enable Live Monitoring To retrieve a call during the Live Monitoring Feature Identified Callers or Outside Callers Message Left by Left for One-Way Messages Two-way Messages Differences between One-way and Two-way Messages Public Messages Section Identify Yourself To the System System is listening for IDs or extension numbersSection Special Delivery Options Access Codes Control Special Delivery Options Urgent Messages from GuestsUrgent Messages from Outside Callers New Messages Section Message Life CycleNewmessage Old message Archived message New messages are those not yet heard or saved as new. AfterPage ++99%3 Limited Also Refer To Message Delivery Conversation Set Message Delivery Fields Section Message Delivery Fields in the Message Delivery LinePage Page Special Dialing Characters Dialing External Telephone Numbers Override the Outdial Access Code Change Length of External Telephone NumbersPrioritized Message Delivery Dispatch Message Delivery Change Message Delivery by TelephoneEnter Pauses for Message Delivery by Telephone Set Default Urgent Message Delivery Number Keep Subscriber from Changing Message DeliverySet the System to Call a Pager Use Special Characters for Pagers Group Owner Private Groups and Guests Group MembersDifferences between Private and Open Groups Dispatch Distribution Message Group Definitions Name Press To access the Groups ScreenEliteMail VMS/EliteMail Limited Member name Differences between Named and Numbered Groups All Sales People Technical SupportTechnical Support Name Groups Created by Telephone Choose Group Names and Numbers Add Groups at the Console Add Group Members at the Console Remove Group Members at the Console Change the Owner of an Open Group at the Console Delete Groups or Group Messages at the ConsoleRemove Subscriber Owner To display the Groups Screen. Press or Assign New Owner to System GroupAssign Dispatch Distribution Keep Subscriber from Sending to Open Groups Create Message Groups by Telephone Code Message Notification and Delivery Section MessageNotification Constant Message Count Examples of Constant Message CountEliteMail displays Number of new Messages No New Messages Page Seconds is announced as lasting 30 seconds Moves to a new source of messages in the message stack. ForExample After Each Message Is PlayedPage Page Redirect Procedure Archive or Delete a New MessagePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Message Types on Not affected by the B, X, or Z access codeLeave Messages Section Take a Message 4N000000000000000000000000X-9N System-Wide Message Fields MaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Subscriber Default Fields Value Does this Use Access Codes to Control Subscriber Messages New Msgs 0 =000 Total 0 =000 Transaction Box Message Fields Take Messages in the Operator BoxTake Messages in Interview Boxes Set Fields for Subscriber Message Waiting Lamp Section Message Waiting Lamps Resetting message waiting lamps Set Fields for Message Waiting Lamps System-WideOn Now? 21 Port Status Page Use Message Waiting Ring Use Pager or Beeper Numeric Access Section SET UP System for Switch between Using Numbers and Using Letters Section Leave Messages by Number Field on Application Screen ID for numbered groups is a System ID, and must be uniqueDirectory Assistance Keypad Maps Messages Subscribers Unlike other parts OpeningGreeting PromptsOpening Greeting Prompts $Greeting transaction directory Section USE the Voice Detect Feature Route Outside Calls to Specific Message BOX Section Language Prompt Subdirectory Filename Avprmpt Subdirectory Location and Filename CD PROMPT\US, and press Change the Prompts Used for Quick PlayUse Avprmpt file Shipped with the System Enter Copy AVPRMPT.2M AVPRMPT.US, and press QP=NONE Use Your Own List of Prompts in Quick PlayQP=ALL QP= n 23-32 are*Lused in Quick Play Turn Off Quick Play Copy AVPRMPT.US AVPRMPT.OLD, and press Features Are described Operator System ID Transfer Assign the Operator Mailbox to an ExtensionSection Transfer Greeting Action Greeting Call Transfer FieldsFor details, refer to Appendix C Call Transfer Options Default Greetings Default ActionAction Section SET UP Multiple Operators Operator Messages Are Public MessagesOperator Box or Voice Detect. Then, in the Alternate System =131 2=132 3-4=135 Screens for the application screens Application Screen Page 2 for 4-Port System Port Status Section Port Status OptionsPage Section Control Number of Rings to Wait SET the DAY/NIGHT SET UP Public Interview BOX 333 Question Max Reply Time Default QuestionsPublic Interview Box ID $PM Section Leave a Message Public Interview BOX Delete Public Interview BOX Messages Section SET UP Subscribers To Receive Public MessagesYoucan delete all messages in the Public Interview Box Delete all messages in the Public Interview Box Single message. a beep is recorded between each response Section Messages from Public Interview BOXPublic Interview Box after they check all new messages Consecutive beeps, indicating no response SET Public Message Fields Refer to -2 Application Screen Page 6, with Public Message Also Refer To Screen. Refer to -1 The Voice Prompt Editor Screen Section Location Various Voice FieldsThese recordings are located on several screens Voice field for the opening greeting prompt is displayed Modes. Dual columns for Ports Day Section Record Tips Recording A voice field involves the following steps To make high-quality recordings, follow these tipsSection Make Voice Field Recordings Change Opening Greeting on page 15-6 for instructions Establish a Local Connection Record the Voice Field Listen to the Recording Section Change OpeningCopy from a voice field to a sound file Copy a sound file to a voice field Section Append to RecordingsFor Into current field Append a Beep Append Silence If you accidentally delete a recording you made, you Cannot restore it unless you copied the recording in aSection Delete a Recording A Voice Field Sound file Also Refer To Error Log Section Store Data for Reports Section Usage Reports Divided by the number of minutes they could h ve been busy. Us ge Table When you run the us Ge table forPercentage equals the number of minutes the ports were busy Times the number of ports on the system B8C Section Directory Reports ?7G Group Reports $%&%+ Membership 11 Directory Group List Replog PRN file contains a record of each call placed to Section Call LOGThis report called Refer to -14 Call Log Data Fields. Each call record Field Length Description Ascii text files, such as Readme files Section Error LOGSection Previous Report Section RUN Reports Run a Directory Report Access the Reports MenuRun a Usage Report Press to highlight Subscriber Report, or Extension List, Run the Busy Ports or Error Log Report View a Report On Screen Section Choose the Report OutputFile that can be imported to other programs Search for Words and Phrases in Reports Copy the Report to a File Copy the report to a floppy diskPrevious Report Option Use the Previous Report Option to View Other Files Port Applications System IDs Details, refer to Back Up and Restore Telephone service is available ReferenceDAY and Night Modes Section Multiple Schedules DAY. Schedule #4 Section Additional Schedules Section Change Current Schedule by Telephone Section Switch to or from Holiday ModeIgnore Holidays Section Holidays Change the date or time at a console Section SET Daylight Savings TimeChange the date or time by telephone Opening Greeting Operator Box Port Applications Section Banner Screen Screens and indicates w Limited Banner Screen Page Section Awaiting a KEY Few minutes System Screens Section Application Screen Site Name Name of your organization ContactVoice mail system answers all, some, or no trunks Screens Station Numbers Port Applications and Schedules Day/Night ScheduleMay Applied to BoxPage Take a Message on page 9-45. Send Msg Urgent? Message on Today’s Date Set date in this field Time Now Application4 Daylight Savings?Daylight savings time, the On Now? field is Yes Use Personal ID Take a Message on Access Code OptionsTransfer on page 2-11, Screen Calls on page 2-16, Call Transfer on page 2-11, Screen Int = Issue EliteMail VMS/EliteMail LimitedTransfer Options / Screening Options One key dialing #/+ +93 Refer to System IDs Message Groups on Section Personal Directory Screen 12 Personal Directory Screen Holding? Controls call holding. For details, refer to Call Hold on page 2-1. GreetingAction Section Access Code Options Telephone numbers. Refer to Message Delivery Call Transfer on page 2-11and Section Screen Calls on Press -, then pressExpanded Transfer Int Guests Subscriber from an outside caller. Refer to Take Directory menus Message GroupSection Groups Screen At once. Refer to -16 a Message Group For details, refer to #CC To Chapter Directory MenuFor details, refer Assistance Transaction Boxes Section Transaction Mode. Refer to Call Transfer on page 2-11and Screen Calls on Call Hold on Name Interview box spelled name Interview box unique System ID Screens 21 The Public Interview Box Voice Detect Includes a Voice Elll Move ba kward through the prompt sets Outdial Access Section Switch Setup ScreenSwitch NEC telephone system Description Integration Options Pooled delay 25 Switch Setup ScreenPage Page Switch Setup Screen Refer to -26 Switch Setup ScreenAlsoRefer To Security Codes Personal ID Section SET a Security Code Security Codes and Other Security Issues Section USE a Security Code Section Forgotten Security Codes Directory page. Refer to -1 Personal Directory Page with a Delete a subscriber security code at the console Schedules Security Codes Section Default Subscriber Settings Features, message notification, and message delivery Telephone, add F to the Access field on Application screen Section FIRST-TIME Enrollment Conversation Section Personal Directory Personal DirectoryPage Lamps on page 9-54. On Now? For details, refer to Message Waiting Lamps on Section Access Codes WindowMethods by telephone Description of each code Subscribers Remove an access code Section Expanded Transfer Options WindowHighlight the to the left of the description of the code Press %- , then press , and press Program Section Personal Set up the personal secretary feature for a subscriber Add Subscribers Individually at the Console Add Mailboxes Using the TelephoneMain Steps to Add Subscribers Add Many Subscribers by Range at the Console Enter Range of Extension # IDs Start Stop Constant prefix Constant suffix 647+% Record a Name =.+%% Greetings,# Record or Change Greetings Section Delete Subscribers Delete subscriber using the console Delete only subscriber messages using the consoleSort the Personal Directory Quick Keys Section Subscriber Quick Option Menus Switch Setup Section Automatic Switch Setup Section USE Online Switch Setup Help View online help for the Switch Setup ScreenEach Section Change Switch Switch Setup Help Screen Section SET Integration When the voice mail system is playing and recording messages Section Control Touchtone Sensitivity Section SET Incoming Call Timing Section Control Message Waiting Lamps Message waiting lamps are programmed on Switch Setup screenDialtone Delay Section Control DIAL-OUT Section Control Call Holding SET the Call Holding Pattern +%5 Section Control Live Record Section SET UP Ring Detection SET Refresh Interval for Constant Message Count Call Hold, Transfer, and Screens Max time to wait for voiceSection SET the Voice Detect Parameter Call Hold, Transfer, and Screen Sending messages to numbered groups Call routing and audiotext featuresScreens Where they Reside Examples System IDSPage Section Special System ID For Numbered Groups Section Rules for System Section HOW the System Listens for IDS Listening for System IDsTouchtones to check Conflicting IDs Bad IDs ID Digits Unique IDS Special System ID for Numbered Groups Ranges of System IDsOperator Box ID Match Extension # IDs with Extension Numbers System ID Entity Screen Numbering plan you use for System IDs Sample Boxes and DirectoriesSection Personal IDS Security Codes IDs, security codes are never displayed Security Codes Subscribers System Manager Transaction Boxes WHO can be a System MANAGER? Section Sign in AS System Manager Remove System Manager status Section Create System ManagersPromote a subscriber to a System Manager Screens Subscribers System IDs Section Improved System Manager Conversation System Manager to maintain Voice messaging system over Section Transaction Directory Section Access a Transaction BOXTo access a transaction box Sample Transaction Box Transfer Greeting Action Structure Sample Transaction Box Transfer Greeting Action Example Section ONE-KEY Dialing Number Seconds Delay between Single DigitsYou Can set System to Pause a Change the time the system waits during one- key dialing Section Sample Transaction Boxes Technical support calls. These sample transaction boxes are Sample Sales Box Create a Test Box Owner Section Transaction BOX Owner Record Transaction Box Greetings by Telephone Section ADD Transaction Boxes Add Transaction Boxes by Range Sign in to the system, and press to access the Transaction Add Transaction Boxes One by OneSection Record a Name Delete messages for a transaction box Section Delete a Transaction BOX or ITS MessagesDelete transaction box Section Sort Transaction Section Other Transaction Subscribers System IDs Voice Detect Section Voice Detect Boxes ID $VOICE already added Section Handle Calls with a Reference Boxes Voice Detect Section SET UP a Voice Detect Application To set up a voice detect application Example Use Voice Detect for Operator Transfers Opening Greeting $Greeting Use voice detect before routing callers to the Operator Box For details, refer to Transaction Boxes M7c Section ADD a Voice Detect BOX Console Range of voice detect boxes cannot be added Section Delete a Voice Detect BOX or ITS Messages Plays the default alternate greetingAutomatically after playing a voice detect box greeting You can delete a voice detect box, or just the box messages Set up the opening greeting for voice detect Delete the messages for a voice detect boxSection Voice Detect Section Control HOW Long System Waits For Speech Section SET UP Voice Detect Call HoldingSection Test the Voice Detect Application Wait for Voice Field Change the time outside callers can wait before speaking Section Example of AN Advanced Voice Example of Advanced Call Routing Using Voice Detect Also refer to Introduction Archive FeatureDescription Section Definitions Feature Input/Output RestoreArchive User Interface VPS again Backup FeatureOperational Criteria Intervals Backup Begin the backup/restore function Restore Configure Exit Access Codes Access Codes Menu Mode Exclusively Automatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section DIAL-OUT Access Section Special Telephone System SettingsPage Alphabetic Directory AccessAction Alternate Greeting Audiotext Messages Day ModeDefault Auto Dial Dtmf Greeting Extension # IDFollow-Along ID Greetings Intro Held MessageInterview Box Live Record Message Delivery Night ModeMessage Box Integration Message Group Opening Greeting One-Key DialingOne-Way Message Option Set Private Group Personal SecretaryPort Prompt Spelled Name SwitchScreening Options Subscriber Voice Mail Voice DetectVoice Field Voice Response