9 - 38 Messages
Issue 3 EliteMail VMS/EliteMail Limited
Use Touchtone Keys during Playback
While listening to a mess age, the subscriber may control how the
system plays the message. The subscriber may use touchtone keys
to reverse, forward or pause the mess age, increa se or dec rease the
volume of the message, skip over the message for later retrieva l, or
redirect the message to ano ther caller. The following diagram
illustrates which keys are a ctive when subscribers liste n to
messages:
Figure 9-12 Touchtone Key Effects on Message Playback
• Skip
Press on the touchtone pad while the system is playing a
message to cause the system to skip to the end of the message
immediately. This key is active during the who le conversat ion,
not just during message playback. If you pres s while the
system is asking a question, it skips to the end of the question
and assumes that the 1 also means a yes response to the
question.
• Interrupt
Press on the touchtone pad while the system is playing a
message to cause the system to stop playing the message and
ask:
“Would you like to redirect this? " Caller ca n then respon d yes
and send the message to another s ubscriber. This is most
useful when an outside caller ha s le ft a m essa ge for the wro ng
subscriber, or has left a message about a problem that can best
be handled by another person in the office.
TOUCHTONE KEY EFFECT ON MESSAGE PLAYBACK
1
2
5
7
8
9
*
#
Skip to the very end of the message
Interrupt message to redirect or delete
Raise or lower the volume
Backward several seconds
Pause playback
Forward several secon ds
Stop message and save as new
Repeat several seconds