EliteMail VMS/EliteMail Limited Issue 3
Reference 6 - 3
Voice name
Record a name for the interview bo x using a local conne ction. For
details, refer to Chapter 15 Recording Voice Fields. The system
plays the recorded name to the subscriber who owns the box when it
announces that the box has messages. For example:
”<The Night Sales box> has a message for you.”
If you do not record a name, the system plays the box System ID
instead, translating any letters in the System ID to the corresponding
touchtone numbers.
Questions
Record the questions in sequence sta rting with the first. Ques tions
may include introductory statement s or other info rmation in add ition
to actual questions. For details, ref er to Ch apte r 15 Re cor ding Voice
Fields. For the introductory statement say,
“I’m going to ask severalquestions. After each, please reply. First,...”
Reply
After recording each question, ent er the maximum reply time, in
seconds, for the caller to answer the question. If the caller stops
speaking before the end of the maximum reply time, the system goes
on to the next question. Set the reply time to zero for any question or
statement that does not require a re sp on se from the caller.
The system waits until the caller is finished ans wering a question
before asking the next question (up to the maximum reply time). The
time that the system pauses after the caller has finished the answer
is determined by the Long ending and Short ending fields on
Figure 18-11 Application Screen Page 6 on page 18 -15. If the reply
time is set less than 30 seconds, the system uses the value in the
Short ending field. Otherwise, it uses t he value in the Long ending
field. For details, refer to Chapter 9 Messages.
Send Msg Urgent?
This field controls wheth er o r not outside calle rs are ask ed to leave
urgent messages in the inter view box. If this field is Yes , every
message from an outside caller is mark ed urg en t. If this f ield is Ask,
the system asks an outside caller whether or not to mark the
message urgent. If this field is No, outside calle rs cannot leave
urgent messages.