NEC 750370 manual Features Are described, Operator System ID

Operator Box

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An automated attendant cannot completely replace a human operator. The voice mail system provides a special Application Screen, called the Operator Box, for handling calls that go to the operator.

Use the Operator Box to define the operator extension, call transfer settings, greetings, and actions the system should take when the operator is unavailable. Decide how the system handles callers after hours. Create multiple operators, by setting up a new transaction box for each operator.

This topic describes how to set up the Operator Box. Refer to Figure 12-1

Operator Box on Application Screen Page 3. With a few differences, the

Operator Box is a transaction box for the operator. Most of the Operator Box

features￿￿

are described￿￿

in detail in Chapter 24 Transaction Boxes￿￿￿!.￿5C￿￿￿￿

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SECTION 1

Figure 12-1 Operator Box on Application Screen Page 3

THE OPERATOR

SYSTEM ID

The default System ID for the Operator Box is zero, but you can change it. The

Operator Box System ID may or may not be the same as the operator actual

telephone extension. The operator actual telephone extension number is

entered in the Transfer section fields: Day? Yes→ and

Nite? Yes→.

Reference 12 - 1