NEC 750370 manual Directory Assistance

Directory Assistance

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People who call an office may not know the extension number of the person they are trying to reach. The caller must determine the extension by speaking to the operator or by looking up the extension in a directory. To free the operator from answering repetitive requests for extension numbers, the voice ￿mail system offers two kinds of on-line directory assistance:

Automatic directory assistance.

The automatic directory provides a list of subscriber names and extensions. To use this directory, callers need to know the last name of the subscriber they want to reach. The system must be set for a lettered keypad if you want to provide callers with automatic directory assistance. After the automatic directory is set up, you do not have to do any special programming to use it. New subscribers can set up their listing in the directory themselves by telephone, through the enrollment conversation.

￿They can also change their listing later, through setup options. Numeric directory assistance.

The system can also allow callers to press numbers instead of letters to look up a subscriber extension. Numeric directory assistance involves grouping subscribers by a common characteristic (such as department, location, or schedule), and creating a menu that assigns a single touchtone to each directory grouping.

To use numeric directory assistance, the caller presses the touchtone assigned to the directory group the person belongs to. The system then plays back the names and extension numbers of people in the group.

Numeric directory assistance requires special setup at the system console. Subscribers cannot change their listing in the numeric directory by telephone.

You may use either type of directory assistance, or both. This chapter describes how each type of directory assistance works, and explains how to set up directory assistance.

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