Reference 3 - 1
Directory Assistance
People who call an office may not know the extensio n number o f the person
they are trying to reach. T he caller must determine the e xtension by speaking
to the operator or by looking up the e xtension in a directory. To free the
operator from answering repetitive re quests for extension numbers, the voice
mail system offers two kinds of on-line directory assistance:
Automatic directory assistance.
The automatic directory provides a list of sub scriber names and
extensions. To use this directory, callers need to know the last name of
the subscriber they want to reach. The system must be set for a lettered
keypad if you want to provide callers with au tomatic directory assistance.
After the automatic directory is set up , you do not have to do any special
programming to use it. New subs cribers can set up th eir listing in the
directory themselves by telephone , thro ugh the enrollment conversation.
They can also change their listing later, through setup options.
Numeric directory assistance.
The system can also allow callers to press numbers instead of letters to
look up a subscriber extens ion. Numeric direc tory assistance i nvolves
grouping subscribers by a commo n characte ristic (such a s departme nt,
location, or schedule), and creating a menu that assigns a single
touchtone to each directory groupin g.
To use numeric directory assistance, the caller presses the touch tone
assigned to the directory group the person belongs to. The system then
plays back the names and extension num bers of people in the group.
Numeric directory assistance requires special setup at the system
console. Subscribers cannot change their lis ting in the numeric directory
by telephone.
You may use either type of directory assistance, or both. This chapter
describes how each type of directory assistance works, and explains how to
set up directory assistance.