EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

 

Set number of seconds to wait for touchtones during a directory

 

menu:

 

1. Sign in to the system and press ￿￿￿￿￿￿￿￿￿￿repeatedly to display

 

 

Application screen Page 6.

 

2.

In the Startup field, press ￿￿repeatedly to move the cursor to the

 

 

end of any options already in the field. Enter MKn, where n is the

 

 

number of seconds you want the system to wait before processing a

 

 

touchtone entered at a directory menu. Enter MK1 if you want the

 

 

voice mail system to wait 1 second before processing the touchtone.

 

 

If no MK option is set, or if the option is MKØ , the system does not

 

 

allow callers to override the one-key dialing offered during directory

 

 

menus.

 

3.

Press ￿￿￿￿￿￿￿￿.

SECTION 4

 

 

USE TRANSACTION

 

 

BOXES WITH

 

 

DIRECTORY

 

 

ASSISTANCE

In addition to the directory assistance features already described, you can

 

use transaction boxes to create special call routing applications that

 

supplement or replace the automatic directory or the numeric directory.

 

For example, the system comes with a sample departments transaction

 

box using the System ID 411. This System ID is mentioned in the opening

 

greeting:

"If you are calling from a touchtone telephone, you may enter the extension at any time. If you don’t know the extension, press 411 for a directory.”

Callers who dial 411 then hear the greeting for the departments transaction box:

"Press 1 for Sales, 2 for Support, or 3 for a list of all personnel. Once again: press 1 for Sales, 2 for Support, or 3 for a list of all personnel.”

This greeting is recorded in the sample transaction box Greeting Day field. Notice that callers who want to reach a particular subscriber rather than a particular department can still press the 555 default to reach automatic directory assistance. This option is also mentioned to callers in the departmental directory as a one key dialing choice: “...press 3 for a list of all personnel.” Figure 3-6 Using Departments Box for Directory Assistance shows how the Departments Box routes callers.

Reference

3 - 15

Page 111
Image 111
NEC 750370 manual Sign in to the system and press repeatedly to display, Application screen, Menus