EliteMail VMS/EliteMail Limited Issue 3
Reference 3 - 15
Set number of seconds to wait for touchtones during a directory
menu:
1. Sign in to the system and press repeatedly to display
Application screen Page 6.
2. In the Startup field, press repeatedly to move the curs or to the
end of any options already in the field. Ente r MK
n
, where
n
is the
number of seconds you want the system to wait before processing a
touchtone entered at a directory menu. Ent er MK1 if you want the
voice mail system to wait 1 second before processing the touchtone.
If no MK option is set, or if the option is MKØ, the system does not
allow callers to override the one -key dialing o ffered durin g directory
menus.
3. Press .
SECTION 4 USE TRANSACTION BOXES WITH DIRECTORY
ASSISTANCE In addition to the directory ass is ta nc e features already described, y ou can
use transaction boxes to creat e special call routing applications that
supplement or replace the automatic directory or the numeric directory.
For example, the system comes with a sample departments transaction
box using the System ID 411. This System ID is mentioned in the opening
greeting:

"If you are calling from a touchtone te lephone, you may enter the

extension at any time. If you don’t know the extension, press 411 for a

directory.”

Callers who dial 411 then hear the greeting for the departments
transaction box:

"Press 1 for Sales, 2 for Support , or 3 for a list of all person nel. Once

again: press 1 for Sales, 2 for Support, or 3 f or a lis t of all personnel.”

This greeting is recorded in the sample transaction box Greeting Day
field. Notice that callers who wan t to reach a part icular subscrib er rather
than a particular department can still pr ess the 555 default to reach
automatic directory assistance. Th is option is also me ntione d to cal lers in
the departmental directory as a o ne key dialing choice:

“...press 3 for a list

of all personnel.”

Figure 3-6 Using Department s Box for Directory
Assistance shows how the Departments Box routes calle rs.