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NEC 750370 manual Set Fields for Subscriber Message Waiting Lamp, Section Message Waiting Lamps

Models: 750370

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Issue 3	EliteMail VMS/EliteMail Limited

Chapter 11 Opening Greeting

Chapter 20 Subscribers Appendix B Action Codes

SECTION 13

MESSAGE WAITING

LAMPS

The voice mail system can alert subscribers with new messages by turning

on a message waiting indicator on the telephone. This eliminates the need

to repeatedly check with the system to see if any new messages are

received. Usually, this indicator is a message waiting lamp or LED

message.

For

simplicity,

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This section describes message waiting lamps and the fields that affect

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You can also set the system to deliver messages by dialing an extension or

external telephone number. For details, refer to Section 5 Message Delivery

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on page 9-9.

Set Fields for Subscriber Message Waiting Lamp

Message waiting lamp fields are in the Message Notification section of

the Personal Directory pages. Refer

to

Figure

-19

Message

Waiting

Lamp Fields for Subscriber.

Figure 9-19 Message Waiting Lamp Fields for Subscriber

Lamp #

This is the extension number the system dials when attempting to turn a message waiting lamp on or off. X in this field indicates the extension ID listed on the screen.

9 - 54

Messages

Image 193

NEC 750370 manual Set Fields for Subscriber Message Waiting Lamp, Section Message Waiting Lamps

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section Section GeneralTable of Contents Hardware Specifications Iii Hardware Description Section Environmental Section InstallingTo upgrade a VMS2-U10 ETU to VMS4-U10 ETU Issue EliteMail VMS/EliteMail LimitedInstallation Section Upgrade Elite Mail Limited To 4-PORTS To upgrade VMS4-U10 ETU to VMS8-U10 ETUFMS -U10 ETU FCC Part 68 and UL1459 Section Install Modem KIT UnitInstall Modem Kit Unit Section Overview Programming Iii VMS -U10 ETU FMS -U10 ETUSection Overview Enter Programming ModeRequired For DVM From Port 01 or ThenLive Record Parameters Assign Voice Mail ParametersLive Monitoring Parameters DIT Assignment Assign DVM Extensions to HuntProgramming Individual Stations Allow Call ForwardingSection Configuration Support VMS -U10 ETU shows the controls and indicators EliteMail VMS/EliteMail Limited IssueReset KTU Switch SW1 Position DIP switch Section VMS SwitchesLED Indications Port status as followsETU Controls Indicators ConnectorsMain power ON/OFF switch for the FMS -U10 ETU can be used to Section FMS SwitchesChapter Introduction Table of Contents Issue 3EliteMail VMS/EliteMail LimitedFile Transfer Options File Menu Screen Files You May Transfer Transfer Files During File TransferConsole Maintenance Iii EliteMail VMS/EliteMail LimitedIssueList of Figures and Tables Section Remote Maintenance Telephone Book Section Disk for Remote MaintenanceSection General Information Section Connect Host Remote ComputersSection Hardware Section What YOU Need to ConnectSection Install Remote Version Maintenance Software Section Before YOU Install Remote Maintenance SoftwarePress to cancel. If you do not know the COM port Cancel the procedurePage Section SET UP Remote Software Phone Book Directory Screen -3 Phone Menu is displayedDirectory is displayed Default Book Entry Screen -4 Default Phone Book Entry is?/@A!=9==7901 Add Phone Book Entry for Each Host Computer Displayed -5 Adding Phone Book Entries Press to save the entry Console Maintenance9721234567 Section Solve Problems After Installation EliteMail VMS/EliteMail Limited IssueAppendix B Solving Problems ComputerSection Start Remote Version UsingRemoteMaintenanceRemote Maintenance from Memory on Section Access Remote Maintenance MenusSection Return to DOS Section Call Host ComputerSection USE Quick Connect Format described in Install Remote Computer Software onDisconnect from the Host Computer Section Access MenusSection Unload Remote Maintenance from Memory Prepare for File Transfer Leave File Compression at OFF defaultFile Compression Overwrite VerifySet File Transfer Options $%%From the Main Menu, press to select the Files option Press To select OptionsStatus Box File ListsPhone Book ID Local/Arrow/HostFunctions Line Tag or Untag a Group of Files Using DOS Wildcard CharactersTagging Files Tag or Untag Files IndividuallySection Transfer Files Between Host Remote Computers Tag or untag a group of filesYou may transfer files from one host computer to the remote Are not erasedMove to left-hand list Move to right-hand listUp one file Down one fileIf the File Transfer Fails During File TransferSection Other File Menu Functions REPLOGd.m Replog FilesFor advanced applications. This appendix explains how to Computer without disconnecting from the host computerResume a session Section SuspendName Operator IDDescription Telephone NumberSection Take Screen Snapshots Copy a screen Press !repeatedly until you exit Remote MaintenanceRefer to Figure A-2 Record/Playback Menu At the Support Menu, press .to select Record/Playback Menu View a screenPress .to select View Screen Images Section Special Keyboard HandlingSet Up Remote Software on Section Follow Table ProcedureSection Still Having Chapter Using This Book Chapter Guests Reference Iii Chapter MessagesChapter Operator Box Chapter Reports Chapter Screens Reference Vii Chapter Security CodesChapter System IDs Viii Table of ContentsChapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 12-1 11-713-1 14-1Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Also Refer To FeatureSection Reference Book You to additional, helpful information in this manualOn-line Help Using This BookSection Sign in to System Only System Managers may sign in at the computer consoleSection Call Hold Set Up Call HoldingNumber of calls holding anytime or for any extension Can press 1 to hold for an extensionCall Hold, Transfer, and Screen LimitedYes Thevalues allowed in the Holding? field areVox Access code options I and J are unused for EliteMail Limited Call Holding Conversation Subscribers Cannot Switch Holding Types by TelephoneTake-msg Holding Queue Holding Cycles Setup ScreenCall Holding Parameters Control the Number of Calls on Hold EXY1XWY1An Example Controlling the First-in-Line Message CyclePlaying Music-On-Hold Prompts Section Call Transfer TransferGreetingAction Structure10 Call Transfer on the Operator Box Call Transfer Extension # ID Subscribers Only System ID Boxes Only Set Up Call Transfer FieldsPage Section Screen Calls Changing Call Transfer by TelephoneCall screening include IC Introduce and ConfirmSet Up Call Screening for a Subscriber Recording Field Limit the Call Screening RecordingCall screening Max screening recording field. Refer toDirectory Assistance Section Automatic Directory Assistance Section Automatic Versus Numeric DirectoryID for Alpha Directory Turn On the Automatic DirectoryRemove Subscriber from the Automatic Directory Turn Off the Automatic DirectoryPrevent Subscriber From Changing Directory Listing Use First Names in the Automatic DirectoryTo use first names Groups ScreenSection Numeric Directory Assistance Without lettersDirectory appears in all capital letters on the right side Directory GroupsRefer to Figure SystemNumeric directory assistance. Refer to Figure Directory MenusNumeric Directory Assistance Example Opening Greeting Add a Directory Group or Directory Menu Set Up Numeric Directory AssistanceTo highlight Directory Assistance, and press Press To select Directory Group, or press to highlightAdd Subscribers to a Group Directory Delete a Directory Group or Directory MenuAdd a Choice to a Directory Menu Delete a Subscriber from a Directory GroupRemove a Choice from a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15CApplication screen Sign in to the system and press repeatedly to displayStartup field, press repeatedly to move the cursor to MenusYou can use it as a model for any other Transaction Directory page for the departments box is shownCall routing applications you might create Opening Greeting Numeric Access Opening Greeting Recording Voice FieldsAutomatic Directory Assistance Numeric Section Offer Automatic Numeric Directory AssistanceManual faxes Differences Between Manual Automatic FaxesAutomatic faxes Section Public FAX BOX ?.A+U1KV1=Console. Press To view Application screen Voice name Fax IDTransfer? Alt Action Set Up the Public Fax Box Add the CNG Startup Option Section Using Multiple FAX MachinesSET the CNG Startup Option Enter CNG, then press to accept each option on LineADD a Guest When the system asks Add Guest for subscriber name? Y/NConsole Section Guest Conversation Section Delete a GuestTwo-way messaging between the guest and the host subscriber Guests and Message GroupsMaking a separate call to the system Section Urgent Messages From GuestsSection ADD Interview Boxes Section SET UP AN Interview BOXTelephone Interview Box ScreenNight Sales box has a message for you Retrieve Message from Interview Box Leave Message in an Interview BoxDelete All Messages from Interview Box Delete AN Interview BOXWildcard Key Numeric AccessKeypad Maps on System Keypad Maps L d#ca$%r d =Considerations When to Change the Keypad MapSection Check the Keypad MAP Directory Assistance Electronic Message-Taking Section SET UP Live Record SYSTEM-WIDESection Customize Live Record AT Each Extension Function Description Button Section USE Live Record Mailbox. Refer to -2 Live Record Features Programmed atSection Record After Transfer $977%8--%= %,*!% 9*%$*$ Press # to add or remove a code Press to close the window Section Feature KEYSection Live Monitoring Section ENABLE/DISABLE To enable Live Monitoring Section Live Monitoring Operating ProceduresTo cancel the Live Monitoring Feature when not in use To retrieve a call during the Live Monitoring FeatureMessage Left by Left for Identified Callers or Outside CallersTwo-way Messages One-Way MessagesPublic Messages Differences between One-way and Two-way MessagesSystem is listening for IDs or extension numbers Section Identify Yourself To the SystemSection Special Delivery Options Urgent Messages from Guests Access Codes Control Special Delivery OptionsUrgent Messages from Outside Callers Newmessage Old message Archived message Section Message Life CycleNew Messages New messages are those not yet heard or saved as new. AfterPage Limited ++99%3Also Refer To Set Message Delivery Fields Message Delivery ConversationFields in the Message Delivery Line Section Message DeliveryPage Page Dialing External Telephone Numbers Special Dialing CharactersChange Length of External Telephone Numbers Override the Outdial Access CodePrioritized Message Delivery Change Message Delivery by Telephone Dispatch Message DeliveryEnter Pauses for Message Delivery by Telephone Keep Subscriber from Changing Message Delivery Set Default Urgent Message Delivery NumberSet the System to Call a Pager Group Owner Use Special Characters for PagersDifferences between Private and Open Groups Group MembersPrivate Groups and Guests Dispatch DistributionMessage Group Definitions EliteMail VMS/EliteMail Limited Press To access the Groups ScreenName Member nameAll Sales People Technical Support Differences between Named and Numbered GroupsTechnical Support Name Groups Created by Telephone Add Groups at the Console Choose Group Names and NumbersRemove Group Members at the Console Add Group Members at the ConsoleDelete Groups or Group Messages at the Console Change the Owner of an Open Group at the ConsoleRemove Subscriber Owner Assign Dispatch Distribution Assign New Owner to System GroupTo display the Groups Screen. Press or Keep Subscriber from Sending to Open GroupsCode Create Message Groups by TelephoneSection Message Message Notification and DeliveryNotification Examples of Constant Message Count Constant Message CountEliteMail displays Number of new Messages No New Messages Page Example Moves to a new source of messages in the message stack. ForSeconds is announced as lasting 30 seconds After Each Message Is PlayedPage Page Archive or Delete a New Message Redirect ProcedurePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Leave Messages Not affected by the B, X, or Z access codeMessage Types on Section Take a MessageSystem-Wide Message Fields 4N000000000000000000000000X-9NMaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Value Does this Subscriber Default FieldsNew Msgs 0 =000 Total 0 =000 Use Access Codes to Control Subscriber MessagesTake Messages in the Operator Box Transaction Box Message FieldsTake Messages in Interview Boxes Section Message Waiting Lamps Set Fields for Subscriber Message Waiting LampSet Fields for Message Waiting Lamps System-Wide Resetting message waiting lampsOn Now? 21 Port Status Page Use Pager or Beeper Use Message Waiting RingSection SET UP System for Numeric AccessSection Leave Messages by Number Switch between Using Numbers and Using LettersID for numbered groups is a System ID, and must be unique Field on Application ScreenDirectory Assistance Keypad Maps Messages Subscribers Opening Greeting Prompts OpeningGreeting PromptsUnlike other parts $Greeting transaction directoryCalls to Specific Message BOX Section Section USE the Voice Detect Feature Route OutsideAvprmpt Subdirectory Location and Filename Language Prompt Subdirectory FilenameUse Avprmpt file Shipped with the System Change the Prompts Used for Quick PlayCD PROMPT\US, and press Enter Copy AVPRMPT.2M AVPRMPT.US, and pressQP=ALL Use Your Own List of Prompts in Quick PlayQP=NONE QP= nTurn Off Quick Play 23-32 are*Lused in Quick PlayCopy AVPRMPT.US AVPRMPT.OLD, and press Operator System ID Features Are describedAssign the Operator Mailbox to an Extension TransferSection Transfer Greeting Action Call Transfer Fields GreetingFor details, refer to Appendix C Call Transfer Options Default Action Default GreetingsAction Operator Messages Are Public Messages Section SET UP Multiple OperatorsOperator Box or Voice Detect. Then, in the Alternate System Screens for the application screens =131 2=132 3-4=135Application Screen Page 2 for 4-Port System Section Port Status Options Port StatusPage Section Control Number of Rings to Wait SET the DAY/NIGHT 333 SET UP Public Interview BOXPublic Interview Box ID $PM Default QuestionsQuestion Max Reply Time Section Leave a Message Public Interview BOXYoucan delete all messages in the Public Interview Box Section SET UP Subscribers To Receive Public MessagesDelete Public Interview BOX Messages Delete all messages in the Public Interview BoxPublic Interview Box after they check all new messages Section Messages from Public Interview BOXSingle message. a beep is recorded between each response Consecutive beeps, indicating no responseRefer to -2 Application Screen Page 6, with Public Message SET Public Message FieldsAlso Refer To These recordings are located on several screens Section Location Various Voice FieldsScreen. Refer to -1 The Voice Prompt Editor Screen Voice field for the opening greeting prompt is displayedPorts Day Modes. Dual columns forSection Record Tips Section Make Voice Field Recordings To make high-quality recordings, follow these tipsRecording A voice field involves the following steps Change Opening Greeting on page 15-6 for instructionsRecord the Voice Field Establish a Local ConnectionSection Change Opening Listen to the RecordingCopy from a voice field to a sound file Section Append to Recordings Copy a sound file to a voice fieldFor Into current field Append Silence Append a BeepSection Delete a Recording A Voice Field Cannot restore it unless you copied the recording in aIf you accidentally delete a recording you made, you Sound fileAlso Refer To Section Store Data for Reports Error LogSection Usage Reports Percentage equals the number of minutes the ports were busy Us ge Table When you run the us Ge table forDivided by the number of minutes they could h ve been busy. Times the number of ports on the systemB8C Section Directory Reports Group Reports ?7GMembership $%&%+11 Directory Group List This report called Section Call LOGReplog PRN file contains a record of each call placed to Refer to -14 Call Log Data Fields. Each call recordField Length Description Section Previous Report Section Error LOGAscii text files, such as Readme files Section RUN ReportsRun a Usage Report Access the Reports MenuRun a Directory Report Press to highlight Subscriber Report, or Extension List,Run the Busy Ports or Error Log Report File that can be imported to other programs Section Choose the Report OutputView a Report On Screen Search for Words and Phrases in ReportsCopy the report to a floppy disk Copy the Report to a FilePrevious Report Option Port Applications System IDs Use the Previous Report Option to View Other FilesTelephone service is available Reference Details, refer to Back Up and RestoreDAY and Night Modes DAY. Schedule #4 Section Multiple SchedulesSection Additional Schedules Ignore Holidays Section Switch to or from Holiday ModeSection Change Current Schedule by Telephone Section HolidaysChange the date or time by telephone Section SET Daylight Savings TimeChange the date or time at a console Opening Greeting Operator Box Port ApplicationsScreens and indicates w Section Banner ScreenLimited Banner Screen Page Few minutes Section Awaiting a KEYSystem Screens Site Name Name of your organization Contact Section Application ScreenVoice mail system answers all, some, or no trunks Screens Port Station NumbersMay Applied to Day/Night ScheduleApplications and Schedules BoxPage Message on Take a Message on page 9-45. Send Msg Urgent?Today’s Date Set date in this field Time Now Daylight savings time, the On Now? field is Yes Use Daylight Savings?Application4 Personal IDTransfer on page 2-11, Screen Calls on page 2-16, Access Code OptionsTake a Message on Call Transfer on page 2-11, ScreenTransfer Options / Screening Options Issue EliteMail VMS/EliteMail LimitedInt = One key dialing+93 #/+Refer to System IDs Message Groups on 12 Personal Directory Screen Section Personal Directory ScreenHold on page 2-1. Greeting Holding? Controls call holding. For details, refer to CallAction Telephone numbers. Refer to Message Delivery Section Access Code OptionsExpanded Transfer Press -, then pressCall Transfer on page 2-11and Section Screen Calls on IntSubscriber from an outside caller. Refer to Take GuestsSection Groups Screen Message GroupDirectory menus At once. Refer to -16 a Message Group For details, refer to#CC For details, refer Directory MenuTo Chapter AssistanceSection Transaction Transaction BoxesCall Hold on Mode. Refer to Call Transfer on page 2-11and Screen Calls onInterview box unique System ID Screens Name Interview box spelled name21 The Public Interview Box Includes a Voice Voice DetectMove ba kward through the prompt sets ElllSwitch NEC telephone system Description Section Switch Setup ScreenOutdial Access Integration Options25 Switch Setup Screen Pooled delayPage Page Refer to -26 Switch Setup Screen Switch Setup ScreenAlsoRefer To Section SET a Security Code Security Codes Personal IDSection USE a Security Code Security Codes and Other Security IssuesDirectory page. Refer to -1 Personal Directory Page with a Section Forgotten Security CodesSchedules Security Codes Delete a subscriber security code at the consoleFeatures, message notification, and message delivery Section Default Subscriber SettingsSection FIRST-TIME Enrollment Conversation Telephone, add F to the Access field on Application screenPersonal Directory Section Personal DirectoryPage Lamps on page 9-54. On Now? Methods by telephone Section Access Codes WindowFor details, refer to Message Waiting Lamps on Description of each code SubscribersSection Expanded Transfer Options Window Remove an access codeHighlight the to the left of the description of the code Program Press %- , then press , and pressSection Personal Set up the personal secretary feature for a subscriber Main Steps to Add Subscribers Add Mailboxes Using the TelephoneAdd Subscribers Individually at the Console Add Many Subscribers by Range at the ConsoleConstant prefix Constant suffix Enter Range of Extension # IDs Start StopRecord a Name 647+%Greetings,# =.+%%Section Delete Subscribers Record or Change GreetingsDelete only subscriber messages using the console Delete subscriber using the consoleSort the Personal Directory Section Subscriber Quick KeysQuick Option Menus Section Automatic Switch Setup Switch SetupView online help for the Switch Setup Screen Section USE Online Switch Setup HelpEach Switch Setup Help Screen Section Change SwitchSection SET Integration Section Control Touchtone Sensitivity When the voice mail system is playing and recording messagesSection SET Incoming Call Timing Dialtone Delay Message waiting lamps are programmed on Switch Setup screenSection Control Message Waiting Lamps Section Control DIAL-OUTHolding Pattern Section Control Call Holding SET the CallSection Control Live Record +%5SET Refresh Interval for Constant Message Count Section SET UP Ring DetectionSection SET the Voice Detect Parameter Max time to wait for voiceCall Hold, Transfer, and Screens Call Hold, Transfer, and ScreenScreens Where they Reside Call routing and audiotext featuresSending messages to numbered groups Examples System IDSPage Section Rules for System Section Special System ID For Numbered GroupsListening for System IDs Section HOW the System Listens for IDSTouchtones to check Bad IDs Conflicting IDsID Digits Unique IDS Operator Box ID Ranges of System IDsSpecial System ID for Numbered Groups Match Extension # IDs with Extension NumbersSystem ID Entity Screen Section Personal IDS Security Codes Sample Boxes and DirectoriesNumbering plan you use for System IDs IDs, security codes are never displayedSecurity Codes Subscribers System Manager Transaction Boxes Section Sign in AS System Manager WHO can be a System MANAGER?Promote a subscriber to a System Manager Section Create System ManagersRemove System Manager status Screens Subscribers System IDsSystem Manager to maintain Voice messaging system over Section Improved System Manager ConversationTo access a transaction box Section Access a Transaction BOXSection Transaction Directory Sample Transaction BoxSample Transaction Box Transfer Greeting Action StructureGreeting TransferAction Section ONE-KEY Dialing ExampleYou Can set System to Pause a Delay between Single DigitsNumber Seconds Change the time the system waits during one- key dialingTechnical support calls. These sample transaction boxes are Section Sample Transaction BoxesSample Sales Box Section Transaction BOX Owner Create a Test Box OwnerSection ADD Transaction Boxes Record Transaction Box Greetings by TelephoneAdd Transaction Boxes by Range Add Transaction Boxes One by One Sign in to the system, and press to access the TransactionSection Record a Name Delete transaction box Section Delete a Transaction BOX or ITS MessagesDelete messages for a transaction box Section Sort TransactionSubscribers System IDs Voice Detect Section Other TransactionID $VOICE already added Section Voice Detect BoxesSection Handle Calls with a Reference Voice Detect BoxesDetect Application To set up a voice detect application Section SET UP a VoiceOpening Greeting $Greeting Example Use Voice Detect for Operator TransfersFor details, refer to Transaction Boxes Use voice detect before routing callers to the Operator BoxM7c Console Range of voice detect boxes cannot be added Section ADD a Voice Detect BOXAutomatically after playing a voice detect box greeting Plays the default alternate greetingSection Delete a Voice Detect BOX or ITS Messages You can delete a voice detect box, or just the box messagesDelete the messages for a voice detect box Set up the opening greeting for voice detectSection Voice Detect Section Test the Voice Detect Application Section SET UP Voice Detect Call HoldingSection Control HOW Long System Waits For Speech Wait for Voice FieldSection Example of AN Advanced Voice Change the time outside callers can wait before speakingExample of Advanced Call Routing Using Voice Detect Also refer to Description Archive FeatureIntroduction Section DefinitionsRestore Feature Input/OutputArchive User Interface Operational Criteria Backup FeatureVPS again IntervalsBegin the backup/restore function BackupRestore Configure Exit Access Codes Menu Mode Exclusively Access CodesAutomatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section Special Telephone System Settings Section DIAL-OUT AccessPage Action AccessAlphabetic Directory Alternate GreetingDefault Day ModeAudiotext Messages Auto DialDtmf Follow-Along ID Extension # IDGreeting GreetingsInterview Box Held MessageIntro Live RecordMessage Box Integration Night ModeMessage Delivery Message GroupOne-Way Message One-Key DialingOpening Greeting Option SetPort Personal SecretaryPrivate Group PromptScreening Options SwitchSpelled Name SubscriberVoice Field Voice DetectVoice Mail Voice Response