Section Other Transaction | NEC 750370 manual

Issue 3	EliteMail VMS/EliteMail Limited

SECTION 10

OTHER TRANSACTION

DIRECTORY PAGES In addition to transaction boxes, the Transaction Directory includes interview boxes, the Public Interview Box, and voice detect boxes. These boxes are covered in their own topics. The voice mail system also includes three sample transaction boxes, that you can use as-is, or modify to fit your needs.

Also Refer To:

Chapter 2 Section 2 Call Transfer on page 2-11

Chapter 6 Interview Boxes

Chapter 9 Section 1 Message Types on page 9-1

Chapter 9 Section 12 Take a Message on page 9-45

Chapter 11 Section 1 The Opening Greeting Prompts on page 11-1

Chapter 13 Port Applications

Chapter 15 Recording Voice Fields

Chapter 17 Schedules

Chapter 18 Screens for the application screens

Chapter 20 Subscribers

Chapter 22 System IDs

Chapter 25 Voice Detect

EliteMail VMS/EliteMail Limited Job Specifications Manual #750176-1

24 - 14

Transaction Boxes

Image 350

NEC 750370 manual Section Other Transaction, Subscribers System IDs Voice Detect

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section General Section Table of Contents Hardware Specifications Iii Hardware Description Section Installing Section Environmental Installation Issue EliteMail VMS/EliteMail LimitedTo upgrade a VMS2-U10 ETU to VMS4-U10 ETU To upgrade VMS4-U10 ETU to VMS8-U10 ETU Section Upgrade Elite Mail Limited To 4-PORTS FMS -U10 ETU Section Install Modem KIT Unit FCC Part 68 and UL1459 Install Modem Kit Unit Section Overview VMS -U10 ETU FMS -U10 ETU Programming Iii Required For DVM Enter Programming ModeSection Overview From Port 01 or Then Assign Voice Mail Parameters Live Record Parameters Live Monitoring Parameters Assign DVM Extensions to Hunt DIT Assignment Allow Call Forwarding Programming Individual Stations Section Configuration Support EliteMail VMS/EliteMail Limited Issue VMS -U10 ETU shows the controls and indicators LED Indications Section VMS SwitchesReset KTU Switch SW1 Position DIP switch Port status as follows Connectors ETU Controls Indicators Section FMS Switches Main power ON/OFF switch for the FMS -U10 ETU can be used to Chapter Introduction File Transfer Options File Menu Screen Issue 3EliteMail VMS/EliteMail LimitedTable of Contents Files You May Transfer Transfer Files During File Transfer EliteMail VMS/EliteMail LimitedIssue Console Maintenance Iii List of Figures and Tables Section General Information Section Disk for Remote MaintenanceSection Remote Maintenance Telephone Book Section Connect Host Remote Computers Section What YOU Need to Connect Section Hardware Press to cancel. If you do not know the COM port Section Before YOU Install Remote Maintenance SoftwareSection Install Remote Version Maintenance Software Cancel the procedurePage Section SET UP Remote Software Directory is displayed Menu is displayedPhone Book Directory Screen -3 Phone ?/@A!=9==7901 Book Entry Screen -4 Default Phone Book Entry isDefault Add Phone Book Entry for Each Host Computer Press to save the entry Console Maintenance Displayed -5 Adding Phone Book Entries 9721234567 Appendix B Solving Problems EliteMail VMS/EliteMail Limited IssueSection Solve Problems After Installation Computer UsingRemoteMaintenance Section Start Remote Version Section Return to DOS Section Access Remote Maintenance MenusRemote Maintenance from Memory on Section Call Host Computer Format described in Install Remote Computer Software on Section USE Quick Connect Section Access Menus Disconnect from the Host Computer Section Unload Remote Maintenance from Memory File Compression Leave File Compression at OFF defaultPrepare for File Transfer Overwrite Verify From the Main Menu, press to select the Files option $%%Set File Transfer Options Press To select Options Phone Book ID File ListsStatus Box Local/Arrow/Host Tagging Files Tag or Untag a Group of Files Using DOS Wildcard CharactersFunctions Line Tag or Untag Files Individually You may transfer files from one host computer to the remote Tag or untag a group of filesSection Transfer Files Between Host Remote Computers Are not erased Up one file Move to right-hand listMove to left-hand list Down one file During File Transfer If the File Transfer Fails Section Other File Menu Functions Replog Files REPLOGd.m Computer without disconnecting from the host computer For advanced applications. This appendix explains how to Section Suspend Resume a session Description Operator IDName Telephone Number Section Take Screen Snapshots Refer to Figure A-2 Record/Playback Menu Press !repeatedly until you exit Remote MaintenanceCopy a screen Press .to select View Screen Images View a screenAt the Support Menu, press .to select Record/Playback Menu Section Special Keyboard Handling Section Follow Table Procedure Set Up Remote Software on Section Still Having Chapter Using This Book Chapter Guests Chapter Messages Reference Iii Chapter Operator Box Chapter Reports Chapter Screens Chapter Security Codes Reference Vii Viii Table of Contents Chapter System IDs Chapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 13-1 11-712-1 14-1 Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Section Reference Book FeatureAlso Refer To You to additional, helpful information in this manual Section Sign in to System Using This BookOn-line Help Only System Managers may sign in at the computer console Number of calls holding anytime or for any extension Set Up Call HoldingSection Call Hold Can press 1 to hold for an extension Limited Call Hold, Transfer, and Screen Vox Thevalues allowed in the Holding? field areYes Access code options I and J are unused for EliteMail Limited Take-msg Subscribers Cannot Switch Holding Types by TelephoneCall Holding Conversation Holding Queue Call Holding Parameters Setup ScreenHolding Cycles EXY1XWY1 Control the Number of Calls on Hold Controlling the First-in-Line Message Cycle An Example Playing Music-On-Hold Prompts TransferGreetingAction Structure Section Call Transfer 10 Call Transfer on the Operator Box Call Transfer Set Up Call Transfer Fields Extension # ID Subscribers Only System ID Boxes OnlyPage Call screening include Changing Call Transfer by TelephoneSection Screen Calls IC Introduce and Confirm Set Up Call Screening for a Subscriber Call screening Limit the Call Screening RecordingRecording Field Max screening recording field. Refer to Directory Assistance Section Automatic Versus Numeric Directory Section Automatic Directory Assistance Turn On the Automatic Directory ID for Alpha Directory Turn Off the Automatic Directory Remove Subscriber from the Automatic Directory Use First Names in the Automatic Directory Prevent Subscriber From Changing Directory Listing Section Numeric Directory Assistance Groups ScreenTo use first names Without letters Refer to Figure Directory GroupsDirectory appears in all capital letters on the right side System Directory Menus Numeric directory assistance. Refer to Figure Numeric Directory Assistance Example Opening Greeting To highlight Directory Assistance, and press Set Up Numeric Directory AssistanceAdd a Directory Group or Directory Menu Press To select Directory Group, or press to highlight Delete a Directory Group or Directory Menu Add Subscribers to a Group Directory Delete a Subscriber from a Directory Group Add a Choice to a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Remove a Choice from a Directory Menu Startup field, press repeatedly to move the cursor to Sign in to the system and press repeatedly to displayApplication screen Menus Call routing applications you might create Transaction Directory page for the departments box is shownYou can use it as a model for any other Automatic Directory Assistance Numeric Numeric Access Opening Greeting Recording Voice FieldsOpening Greeting Section Offer Automatic Numeric Directory Assistance Automatic faxes Differences Between Manual Automatic FaxesManual faxes Console. Press To view Application screen ?.A+U1KV1=Section Public FAX BOX Transfer? Fax IDVoice name Alt Action Set Up the Public Fax Box SET the CNG Startup Option Section Using Multiple FAX MachinesAdd the CNG Startup Option Enter CNG, then press to accept each option on Line Console When the system asks Add Guest for subscriber name? Y/NADD a Guest Section Delete a Guest Section Guest Conversation Making a separate call to the system Guests and Message GroupsTwo-way messaging between the guest and the host subscriber Section Urgent Messages From Guests Section SET UP AN Interview BOX Section ADD Interview Boxes Interview Box Screen Telephone Night Sales box has a message for you Leave Message in an Interview Box Retrieve Message from Interview Box Delete AN Interview BOX Delete All Messages from Interview Box Keypad Maps on System Numeric AccessWildcard Key L d#ca$%r d = Keypad Maps Section Check the Keypad MAP When to Change the Keypad MapConsiderations Directory Assistance Section SET UP Live Record SYSTEM-WIDE Electronic Message-Taking Section Customize Live Record AT Each Extension Function Description Button Section Record After Transfer Mailbox. Refer to -2 Live Record Features Programmed atSection USE Live Record $977%8--%= %,*!% 9*%$*$ Section Live Monitoring Section Feature KEYPress # to add or remove a code Press to close the window Section ENABLE/DISABLE To cancel the Live Monitoring Feature when not in use Section Live Monitoring Operating ProceduresTo enable Live Monitoring To retrieve a call during the Live Monitoring Feature Identified Callers or Outside Callers Message Left by Left for One-Way Messages Two-way Messages Differences between One-way and Two-way Messages Public Messages Section Special Delivery Options Section Identify Yourself To the SystemSystem is listening for IDs or extension numbers Urgent Messages from Outside Callers Access Codes Control Special Delivery OptionsUrgent Messages from Guests New Messages Section Message Life CycleNewmessage Old message Archived message New messages are those not yet heard or saved as new. AfterPage ++99%3 Limited Also Refer To Message Delivery Conversation Set Message Delivery Fields Section Message Delivery Fields in the Message Delivery LinePage Page Special Dialing Characters Dialing External Telephone Numbers Prioritized Message Delivery Override the Outdial Access CodeChange Length of External Telephone Numbers Enter Pauses for Message Delivery by Telephone Dispatch Message DeliveryChange Message Delivery by Telephone Set the System to Call a Pager Set Default Urgent Message Delivery NumberKeep Subscriber from Changing Message Delivery Use Special Characters for Pagers Group Owner Private Groups and Guests Group MembersDifferences between Private and Open Groups Dispatch Distribution Message Group Definitions Name Press To access the Groups ScreenEliteMail VMS/EliteMail Limited Member name Technical Support Differences between Named and Numbered GroupsAll Sales People Technical Support Name Groups Created by Telephone Choose Group Names and Numbers Add Groups at the Console Add Group Members at the Console Remove Group Members at the Console Remove Subscriber Owner Change the Owner of an Open Group at the ConsoleDelete Groups or Group Messages at the Console To display the Groups Screen. Press or Assign New Owner to System GroupAssign Dispatch Distribution Keep Subscriber from Sending to Open Groups Create Message Groups by Telephone Code Notification Message Notification and DeliverySection Message EliteMail displays Number of new Messages Constant Message CountExamples of Constant Message Count No New Messages Page Seconds is announced as lasting 30 seconds Moves to a new source of messages in the message stack. ForExample After Each Message Is PlayedPage Page Redirect Procedure Archive or Delete a New MessagePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Message Types on Not affected by the B, X, or Z access codeLeave Messages Section Take a Message 4N000000000000000000000000X-9N System-Wide Message Fields MaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Subscriber Default Fields Value Does this Use Access Codes to Control Subscriber Messages New Msgs 0 =000 Total 0 =000 Take Messages in Interview Boxes Transaction Box Message FieldsTake Messages in the Operator Box Set Fields for Subscriber Message Waiting Lamp Section Message Waiting Lamps On Now? Resetting message waiting lampsSet Fields for Message Waiting Lamps System-Wide 21 Port Status Page Use Message Waiting Ring Use Pager or Beeper Numeric Access Section SET UP System for Switch between Using Numbers and Using Letters Section Leave Messages by Number Directory Assistance Keypad Maps Messages Subscribers Field on Application ScreenID for numbered groups is a System ID, and must be unique Unlike other parts OpeningGreeting PromptsOpening Greeting Prompts $Greeting transaction directory Section USE the Voice Detect Feature Route Outside Calls to Specific Message BOX Section Language Prompt Subdirectory Filename Avprmpt Subdirectory Location and Filename CD PROMPT\US, and press Change the Prompts Used for Quick PlayUse Avprmpt file Shipped with the System Enter Copy AVPRMPT.2M AVPRMPT.US, and press QP=NONE Use Your Own List of Prompts in Quick PlayQP=ALL QP= n 23-32 are*Lused in Quick Play Turn Off Quick Play Copy AVPRMPT.US AVPRMPT.OLD, and press Features Are described Operator System ID Section Transfer Greeting Action TransferAssign the Operator Mailbox to an Extension For details, refer to Appendix C Call Transfer Options GreetingCall Transfer Fields Action Default GreetingsDefault Action Operator Box or Voice Detect. Then, in the Alternate System Section SET UP Multiple OperatorsOperator Messages Are Public Messages =131 2=132 3-4=135 Screens for the application screens Application Screen Page 2 for 4-Port System Port Status Section Port Status OptionsPage Section Control Number of Rings to Wait SET the DAY/NIGHT SET UP Public Interview BOX 333 Question Max Reply Time Default QuestionsPublic Interview Box ID $PM Section Leave a Message Public Interview BOX Delete Public Interview BOX Messages Section SET UP Subscribers To Receive Public MessagesYoucan delete all messages in the Public Interview Box Delete all messages in the Public Interview Box Single message. a beep is recorded between each response Section Messages from Public Interview BOXPublic Interview Box after they check all new messages Consecutive beeps, indicating no response SET Public Message Fields Refer to -2 Application Screen Page 6, with Public Message Also Refer To Screen. Refer to -1 The Voice Prompt Editor Screen Section Location Various Voice FieldsThese recordings are located on several screens Voice field for the opening greeting prompt is displayed Modes. Dual columns for Ports Day Section Record Tips Recording A voice field involves the following steps To make high-quality recordings, follow these tipsSection Make Voice Field Recordings Change Opening Greeting on page 15-6 for instructions Establish a Local Connection Record the Voice Field Copy from a voice field to a sound file Listen to the RecordingSection Change Opening For Into current field Copy a sound file to a voice fieldSection Append to Recordings Append a Beep Append Silence If you accidentally delete a recording you made, you Cannot restore it unless you copied the recording in aSection Delete a Recording A Voice Field Sound file Also Refer To Error Log Section Store Data for Reports Section Usage Reports Divided by the number of minutes they could h ve been busy. Us ge Table When you run the us Ge table forPercentage equals the number of minutes the ports were busy Times the number of ports on the system B8C Section Directory Reports ?7G Group Reports $%&%+ Membership 11 Directory Group List Replog PRN file contains a record of each call placed to Section Call LOGThis report called Refer to -14 Call Log Data Fields. Each call record Field Length Description Ascii text files, such as Readme files Section Error LOGSection Previous Report Section RUN Reports Run a Directory Report Access the Reports MenuRun a Usage Report Press to highlight Subscriber Report, or Extension List, Run the Busy Ports or Error Log Report View a Report On Screen Section Choose the Report OutputFile that can be imported to other programs Search for Words and Phrases in Reports Previous Report Option Copy the Report to a FileCopy the report to a floppy disk Use the Previous Report Option to View Other Files Port Applications System IDs DAY and Night Modes Details, refer to Back Up and RestoreTelephone service is available Reference Section Multiple Schedules DAY. Schedule #4 Section Additional Schedules Section Change Current Schedule by Telephone Section Switch to or from Holiday ModeIgnore Holidays Section Holidays Change the date or time at a console Section SET Daylight Savings TimeChange the date or time by telephone Opening Greeting Operator Box Port Applications Section Banner Screen Screens and indicates w Limited Banner Screen Page Section Awaiting a KEY Few minutes System Screens Voice mail system answers all, some, or no trunks Screens Section Application ScreenSite Name Name of your organization Contact Station Numbers Port Applications and Schedules Day/Night ScheduleMay Applied to BoxPage Take a Message on page 9-45. Send Msg Urgent? Message on Today’s Date Set date in this field Time Now Application4 Daylight Savings?Daylight savings time, the On Now? field is Yes Use Personal ID Take a Message on Access Code OptionsTransfer on page 2-11, Screen Calls on page 2-16, Call Transfer on page 2-11, Screen Int = Issue EliteMail VMS/EliteMail LimitedTransfer Options / Screening Options One key dialing #/+ +93 Refer to System IDs Message Groups on Section Personal Directory Screen 12 Personal Directory Screen Action Holding? Controls call holding. For details, refer to CallHold on page 2-1. Greeting Section Access Code Options Telephone numbers. Refer to Message Delivery Call Transfer on page 2-11and Section Screen Calls on Press -, then pressExpanded Transfer Int Guests Subscriber from an outside caller. Refer to Take Directory menus Message GroupSection Groups Screen At once. Refer to -16 a Message Group For details, refer to #CC To Chapter Directory MenuFor details, refer Assistance Transaction Boxes Section Transaction Mode. Refer to Call Transfer on page 2-11and Screen Calls on Call Hold on Name Interview box spelled name Interview box unique System ID Screens 21 The Public Interview Box Voice Detect Includes a Voice Elll Move ba kward through the prompt sets Outdial Access Section Switch Setup ScreenSwitch NEC telephone system Description Integration Options Pooled delay 25 Switch Setup ScreenPage Page AlsoRefer To Switch Setup ScreenRefer to -26 Switch Setup Screen Security Codes Personal ID Section SET a Security Code Security Codes and Other Security Issues Section USE a Security Code Section Forgotten Security Codes Directory page. Refer to -1 Personal Directory Page with a Delete a subscriber security code at the console Schedules Security Codes Section Default Subscriber Settings Features, message notification, and message delivery Telephone, add F to the Access field on Application screen Section FIRST-TIME Enrollment Conversation Section Personal Directory Personal DirectoryPage Lamps on page 9-54. On Now? For details, refer to Message Waiting Lamps on Section Access Codes WindowMethods by telephone Description of each code Subscribers Highlight the to the left of the description of the code Remove an access codeSection Expanded Transfer Options Window Press %- , then press , and press Program Section Personal Set up the personal secretary feature for a subscriber Add Subscribers Individually at the Console Add Mailboxes Using the TelephoneMain Steps to Add Subscribers Add Many Subscribers by Range at the Console Enter Range of Extension # IDs Start Stop Constant prefix Constant suffix 647+% Record a Name =.+%% Greetings,# Record or Change Greetings Section Delete Subscribers Sort the Personal Directory Delete subscriber using the consoleDelete only subscriber messages using the console Quick Keys Section Subscriber Quick Option Menus Switch Setup Section Automatic Switch Setup Each Section USE Online Switch Setup HelpView online help for the Switch Setup Screen Section Change Switch Switch Setup Help Screen Section SET Integration When the voice mail system is playing and recording messages Section Control Touchtone Sensitivity Section SET Incoming Call Timing Section Control Message Waiting Lamps Message waiting lamps are programmed on Switch Setup screenDialtone Delay Section Control DIAL-OUT Section Control Call Holding SET the Call Holding Pattern +%5 Section Control Live Record Section SET UP Ring Detection SET Refresh Interval for Constant Message Count Call Hold, Transfer, and Screens Max time to wait for voiceSection SET the Voice Detect Parameter Call Hold, Transfer, and Screen Sending messages to numbered groups Call routing and audiotext featuresScreens Where they Reside Examples System IDSPage Section Special System ID For Numbered Groups Section Rules for System Touchtones to check Section HOW the System Listens for IDSListening for System IDs Conflicting IDs Bad IDs ID Digits Unique IDS Special System ID for Numbered Groups Ranges of System IDsOperator Box ID Match Extension # IDs with Extension Numbers System ID Entity Screen Numbering plan you use for System IDs Sample Boxes and DirectoriesSection Personal IDS Security Codes IDs, security codes are never displayed Security Codes Subscribers System Manager Transaction Boxes WHO can be a System MANAGER? Section Sign in AS System Manager Remove System Manager status Section Create System ManagersPromote a subscriber to a System Manager Screens Subscribers System IDs Section Improved System Manager Conversation System Manager to maintain Voice messaging system over Section Transaction Directory Section Access a Transaction BOXTo access a transaction box Sample Transaction Box Transfer Greeting Action Structure Sample Transaction Box Transfer Greeting Action Example Section ONE-KEY Dialing Number Seconds Delay between Single DigitsYou Can set System to Pause a Change the time the system waits during one- key dialing Section Sample Transaction Boxes Technical support calls. These sample transaction boxes are Sample Sales Box Create a Test Box Owner Section Transaction BOX Owner Record Transaction Box Greetings by Telephone Section ADD Transaction Boxes Add Transaction Boxes by Range Section Record a Name Sign in to the system, and press to access the TransactionAdd Transaction Boxes One by One Delete messages for a transaction box Section Delete a Transaction BOX or ITS MessagesDelete transaction box Section Sort Transaction Section Other Transaction Subscribers System IDs Voice Detect Section Voice Detect Boxes ID $VOICE already added Section Handle Calls with a Reference Boxes Voice Detect Section SET UP a Voice Detect Application To set up a voice detect application Example Use Voice Detect for Operator Transfers Opening Greeting $Greeting Use voice detect before routing callers to the Operator Box For details, refer to Transaction Boxes M7c Section ADD a Voice Detect BOX Console Range of voice detect boxes cannot be added Section Delete a Voice Detect BOX or ITS Messages Plays the default alternate greetingAutomatically after playing a voice detect box greeting You can delete a voice detect box, or just the box messages Section Voice Detect Set up the opening greeting for voice detectDelete the messages for a voice detect box Section Control HOW Long System Waits For Speech Section SET UP Voice Detect Call HoldingSection Test the Voice Detect Application Wait for Voice Field Change the time outside callers can wait before speaking Section Example of AN Advanced Voice Example of Advanced Call Routing Using Voice Detect Also refer to Introduction Archive FeatureDescription Section Definitions Archive Feature Input/OutputRestore User Interface VPS again Backup FeatureOperational Criteria Intervals Backup Begin the backup/restore function Restore Configure Exit Access Codes Access Codes Menu Mode Exclusively Automatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section DIAL-OUT Access Section Special Telephone System SettingsPage Alphabetic Directory AccessAction Alternate Greeting Audiotext Messages Day ModeDefault Auto Dial Dtmf Greeting Extension # IDFollow-Along ID Greetings Intro Held MessageInterview Box Live Record Message Delivery Night ModeMessage Box Integration Message Group Opening Greeting One-Key DialingOne-Way Message Option Set Private Group Personal SecretaryPort Prompt Spelled Name SwitchScreening Options Subscriber Voice Mail Voice DetectVoice Field Voice Response