Issue 3

EliteMail VMS/EliteMail Limited

 

 

 

 

SECTION 11

MESSAGE RECEIPTS A message is received when someone listens to it, even if the person listens only to the beginning of the message or saves the message as new (except for dispatch message groups).

This section explains how message receipts work, how receipts differ for message groups, and how to set up message receipts for subscribers.

The voice mail system can tell you if any messages you sent are received by a Return receipt or Receipt summary.

With return receipts, the system provides more information, but the conversation is longer. With receipt summaries, the conversation is shorter, but may not include enough information for some subscribers.

Most subscribers want only one type of message receipts. By default, the system allows subscribers to mark messages for return receipt and leaves ￿the receipt summary feature off.

Return Receipt

Subscribers can mark a message for return receipt as part of special delivery options. When you request a return receipt for your messages, the system gives you detailed information about each message you sent to a subscriber, guest, or message group.

Each return receipt identifies the message by the day and time you sent it and announces when the message was received. Subscribers can also have the system automatically mark every message they send for return receipt. Here are some sample return receipts:

“Hugh Yale got the message you sent today at 12:05pm, received today at 1:35pm.”

“Sue Ying got the message you sent yesterday at 8:30am, received

￿today at 8:45am.” Receipt Summary

When you check new messages, the system summarizes whether the messages you sent to another subscriber, guest, or message group were received. The receipt summary does not identify which messages were received. It only tells you whether a subscriber, guest, or message group received any or all of your messages, and whether the person left you any messages.

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Messages

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