2 - 10 Call Hold, Transfer, and Screen
Issue 3 EliteMail VMS/EliteMail Limited
Playing Music-On-Hold Prompts
To play music on hold, the system plays 10 prompts in round-robin
sequence to callers who are second in lin e or further back in the queue.
Only the first music-on-hold prom pt com es pr erecord ed. It con tains piano
music by Mozart. You may, however, record additional music-on-hold
prompts in the same manner t hat you record other p rompts and voice
fields. For details, refer to Chapter 15 Recording Voice Fields.
If multiple music-on-hold prompt s are recorded, the system plays the
entire series of prompts to each caller who remains second in line or
further back in the holding queue.
Each time the voice mail system finishes playing one music-on-hold
prompt, it asks if the caller wants to continue to hold, then plays the next
music-on-hold prompt in the series. The voice mail system skips
unrecorded music-on-hold prompts. After the voice mail system plays all
prompts, it cycles back to the first music-on-hold prompt.
You may want these music-on-hold prompts to contain music of your own
choice, promotional messages, or info rmation pertine nt to your parti cular
use of call holding.
A music-on-hold prompt betw een 20 and 60 se conds is reco mmende d to
make the holding conversation flow better w ith the c aller. If the music -on-
hold prompts are too short, the c aller is asked too frequently to pres s a
tone to remain on hold. If prompts are too lo ng, the caller may hang up.
The caller position in the holding q ueue does no t affect which m usic-on-
hold prompt the caller hears. The firs t caller does not hear the mus ic-on-
hold prompts. Each caller second in line or furt her back hear s the entire
sequence of recorded music-on-hold prompts, if the caller stays in the
holding queue long enough.
Also Refer To:
Section 2 Call Transfer on page 2-11
Section 3 Screen Calls on page 2-16
Chapter 9 Messages
Chapter 15 Recording Voice Fields
Chapter 20 Subscribers
Chapter 21 Switch Setup
Chapter 24 Transaction Boxes
Chapter 25 Voice Detect
EliteMail VMS/EliteMail Limited Voice Mail Us e r Guide # 750178-0