NEC 750370 Interview Boxes

Reference 6 - 1
Interview Boxes
The system can ask callers a seri es of questio ns using an interview box. An
interview box may be used to ask for names and addresses, take sales
orders, or take names, proble m s an d telephone numbers in a prod uc t s u pport
organization.
Each interview box is owned by a subscriber. The owner receives all
messages left in the interview box. This chapter describes how to design and
use interview boxes.
SECTION 1
ADD INTERVIEW
BOXES The System Manager adds interview boxes individually at the system console.
1. At the voice mail system Bann er Screen, pres s to sign in. Enter a
System Manager ID, and press . If asked, enter the System
Manager security code and press .
2. Press - to jump to the Transaction Directory.
3. Press for Add. The Add Menu is displayed.
4. Press to select interview box.
5. Press to set the System Manager as the box owner, or press
to choose a different owner. Enter the owner last name, and press
. Press until the system displays the owner name, then press
.
6. Enter the interview box System ID, and press .
7. Enter the name of the interview box , and press . You cannot
leave the name blank.
SECTION 2
SET UP AN
INTERVIEW BOX Before setting up an interview box , you sho uld write the t ext o f th e que stio ns.
For each question, decide the numb er of sec onds a call er respo nse ca n last.
The questions may include introd uctory state ments or o ther inform ation. You
should also decide how a caller routes to th e int e rview box.