NEC 750370 manual Change the time outside callers can wait before speaking

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Figure 25-6 Maximum Time to Wait for Voice Field

Change the time outside callers can wait before speaking

1.Sign in to the system, and press ￿￿￿￿￿￿-￿#￿to view the Switch Setup screen. Press ￿￿￿￿￿￿￿￿to view Page 3.

2.Press ￿￿￿until you highlight the Max time to wait for voice field.

3.Enter the number of seconds to wait, and press ￿￿￿￿￿￿￿￿.

SECTION 10

EXAMPLE OF AN

ADVANCED VOICE

DETECT APPLICATION The XYZ Corporation uses an advanced voice detect application to route calls. Refer to Figure 25-7 Example of Advanced Call Routing Using Voice Detect. Most calls at XYZ are for the Sales Department. Many callers do not have touchtone keypads on their telephones, so XYZ has set up the system to accommodate them and touchtone callers.

During XYZ opening greeting, the system tells touchtone callers to press an extension number or 411 for a directory. If no touchtones are pressed, the system immediately routes callers to a voice detect box and gives them an opportunity to say Yes to move through the system.

Callers who say Yes are asked if they want the Sales Department. A caller who again says Yes is then transferred to the Sales Department extension number. If the Sales Department extension is busy, the caller can hold by saying Yes.

Callers who remain silent are routed to another voice detect box. This box asks callers to say Yes to speak with an operator. Otherwise, the system assumes the caller is no longer on the line, and disconnects.

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