NEC 750370 manual Boxes, Voice Detect

Issue 3 ￿ EliteMail VMS/EliteMail Limited

Action Day:/Nite:

In a voice detect application, the Action is taken only if the caller presses a touchtone during the voice detect box greeting. If you decide to set an Action for the voice detect box, the Actions you can choose are:

GGo to system ID

HHangup

OTransfer to operator

RRestart

SSay good-bye

TTake a message

Refer to Appendix B Action Codes for complete descriptions of these codes.

The fields in the Action section operate the same as those in

Transaction Boxes. For details, refer to Chapter 24 Transaction

￿Boxes.

Voice Selection

•Voice

Use this field to set how the system routes a caller who says Yes.

•Silence

Use this field to set how the system routes a caller who remains ￿silent.

You must put a valid System ID in the Voice and Silence fields

If you want the system to take an action after playing a voice detect box greeting, add a transaction box set for the action. Put the transaction box System ID in the Silence field. That way, the system verifies that the caller is still on the line before the system takes an

￿action.

Avoid putting the operator System ID in the Silence field on a voice detect box

It is best to route callers to another voice detect box that asks the caller to say Yes when still on the line and wanting to speak to an operator.

25 - 4 Voice Detect