EliteMail VMS/EliteMail Limited Issue 3
Reference 16 - 5
SECTION 3
DIRECTORY REPORTS Directory reports show you the structure of the system, its subscribers,
System IDs, message groups, and numeric directory assistance. You can
run the report for everyone enro lled in t he system, for all Extension # IDs,
for message groups, or for numeric directory assistance.
Subscriber Report
The Subscriber Report lists each subscriber and guest enro lled in
the system. Refer to Figure 16-6 Subscriber Report. T he report
includes each Personal ID, the number o f new messages waiting,
the total number of new a nd old mes sag es, t he date the p erso n las t
called the voice mail system, the number of days the system saves
old and archived messages, and the personal access codes.
Figure 16-6 Subscriber Report
If the subscriber has more than eight access codes, + is displayed at
the end of the access codes list. To view the subscriber additional
access codes, look at the Access field on the subscriber Personal
Directory page.
If access codes are not listed, the person is most likely a guest.
The Extension List
The Extension List shows ever y subscriber on the syste m with an
Extension # ID, and the System ID for any transaction box and
interview box the subscribe r owns. Refer to Figure 16-7 Exten sion
List Report. This report does not include guests.
For each subscriber, the report lists: whether call transfer is on or off,
the phone number calls are transferr ed to, the call transfer type, how
many times the extension rings before taking action (applie s to Await
Answer and Wait for Ringback ca ll transfer only), call transfer
options, and if call holding is Yes, Vox, or No.