NEC 750370 manual Operator Messages Are Public Messages, Section SET UP Multiple Operators

EliteMail VMS/EliteMail LimitedIssue 3

Operator Messages Are Public Messages

If you set the Operator Box action to T (take a message), any message left in the Operator Box is a public message. This is because most callers reach this message box as a last resort, after trying to reach the operator for assistance. All subscribers with public message access can retrieve an Operator Box message in the same way that they can retrieve a message left in the Public Interview Box. You can restrict a subscriber from getting public messages by placing P in the Access field on that subscriber Personal Directory page. For details, refer to Chapter 14 Public Interview ￿Box and Public Messages.

The system should have at least one subscriber who does not have the P access code, so that someone receives public messages. Otherwise, these messages can go unnoticed and fill up disk space.

	To send private messages to the receptionist/operator, set up a separate
	Personal Directory page for that person as you would for a regular
	subscriber. Use this private message box for the operator personal
	messages, and reserve the Operator Box message taking for messages
	intended for anyone who fills the operator/receptionist role.
SECTION 3
SET UP MULTIPLE
OPERATORS	The Alternate System IDs for Special Operators on each Port screen
	section allows you to use multiple operators. Callers pressing 0 can be
	routed to a different operator depending on which system port the call
	came in on. This feature can support systems with more than one
	language, systems shared by two businesses or organizations, or other
	special applications.
	To set up multiple operators, you must first add a transaction box or voice
	detect box for each alternate operator. (For details, refer to Chapter 12
	Operator Box or Chapter 25 Voice Detect.) Then, in the Alternate System
	IDs for Special Operators on each Port section, enter the System ID for
	each alternate operator transaction or voice detect box.
	All alternate System IDs are entered in one long field.

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