EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

Call Transfer

Call transfer is active only if the Transfer? field or the Day? or Nite? field in a screen Transfer section is Yes. The call transfer type is entered in an ￿unlabeled field directly below these fields and includes:

Await Answer (Await-Ans)

The voice mail system puts the caller on hold and dials the extension or telephone number. If the line answers before a certain number of rings (specified in the Rings field), the voice mail system transfers the call. If the line is busy or does not answer before the specified number of rings, the voice mail system plays the applicable greeting and then takes an action (usually takes message).

Release

The voice mail system puts the caller on hold, dials the extension or telephone number, and releases the call to the Electra Elite. The caller hears whatever is provided by the Electra Elite. The voice mail system does not check the progress of the call or the status of the called extension.

If the line is busy or does not answer, the caller cannot leave a message unless the extension is set for CALL FWD BUSY/NO

￿ANSWER or Call FWD ALL to the voice mail pilot number. Wait for Ringback (Wait Ring)

This modified form of Await Answer is used to have the voice mail system check only if the line is busy. The voice mail system puts the caller on hold and dials the extension or telephone number. If the line is busy, the voice mail system plays the applicable greeting and then takes an action.

If the line answers before the number of rings specified in the Rings field, the voice mail system transfers the call. If the line does not answer before the specified number of rings, the voice mail system releases the call to the Electra Elite. The caller hears hold music (if available from the telephone system) while the voice mail system counts rings, then hears ringing from the telephone system after the voice mail system releases the call.

Reference

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NEC 750370 manual Call Transfer