EliteMail VMS/EliteMail Limited Issue 3
Reference 2 - 11

SECTION 2

CALL TRANSFER The voice mail system transfers calls to the Electra Elite. A variety of ca ll
transfer options allow you to cus tomiz e ho w a c all is tra nsferr ed an d wh at
a caller hears. These settings can be customized for individual subscribe rs
or for the needs of the Electra Elite.
This topic describes:
The Transfer Greeting Action structure
The call transfer types
How to set up call transfer fields
The call transfer options
The Transfer Greeting Action Structure
In most cases, the voice mail system handles calls by following the
programmed sequence Transfer Greeting Action that is set up for a
subscriber or box and shown on:
The Personal Directory page for ea c h s ub scriber
Transaction boxes and voice detect boxes
On Application screen Page 5 you can also set the default Transfer
Greeting Action structure for new subscribers added to the system.
When call transfer is turned on for a s ubscriber or box, the voice ma il
system tries to transfer a call to the telephone number listed. If
unsuccessful, the system plays th e applicable greeting (if any), then
follows the instructions set in the Action area.
Call transfer always involves the voice mail system passing a call to the
Electra Elite, but call routing involves the voice mail system passing a call
from one System ID to anothe r. Transferring a c all t o a t elep hon e nu mbe r
or extension is always han dled in the Tran sfer se ction of the screen, and
routing a call to another voice mail system Extension # ID or System ID is
handled in the Action and One key dialing sections.