Issue 3

EliteMail VMS/EliteMail Limited

 

 

 

 

SECTION 4

 

HOW THE SYSTEM

 

LISTENS FOR IDS

When the system asks a subscriber a question, it listens for touchtones

 

that indicate the subscriber answer, usually 1 for yes, 2 for no, or a quick

 

option menu choice. When the system asks for an extension number, it is

 

listening for a System ID. At other times when the system speaks, it is also

 

listening for System IDs.

 

The system listens for System IDs digit-by-digit. When a caller enters an

 

ID, the system examines the first touchtone to see if it alone is a valid

 

System ID. If not, the system adds the second touchtone, then checks if

 

the combination matches a valid two-digit ID. If the system still does not

 

find a valid ID, it adds the third touchtone, then checks if the combination

 

matches a valid three-digit ID. This process repeats for every touchtone,

 

until the touchtones match a System ID or until there are no more

 

touchtones to check.

Touchtones entered: 76543

THE SYSTEM DETERMINES:

Does

7

match a System ID?

NO

 

 

 

 

Does

76

match a System ID?

NO

 

 

 

 

Does

765

match a System ID?

NO

 

 

 

 

Does

7654

match a System ID?

YES

 

 

 

 

The System Routes the Call to Extension # ID 7654

Figure 22-2 How the System Listens for IDs

When the system matches a valid System ID, it takes the applicable action. If it matches a Personal ID, the system starts playing the subscriber conversation to allow the subscriber or guest to check messages. If it matches an Extension # ID or Box ID, the system follows the TransferGreetingAction sequence that is programmed for the subscriber or transaction box, with that ID. Typically, this involves transferring a call to a particular telephone extension or taking a message if the line is busy or goes unanswered.

22 - 4

System IDs

Page 327
Image 327
NEC 750370 manual Section HOW the System Listens for IDS, Listening for System IDs, Touchtones to check