Issue 3

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EliteMail VMS/EliteMail Limited

 

 

 

Max screening recording

When the system screens a call, an outside caller is asked, “Whom may I say is calling?” This field sets the maximum time, in seconds, that the system records a reply to that question. For details, refer to Chapter 2 Section 2 Call Transfer on page 2-11 and Section 3 Screen Calls on page 2-16. The default value is 6 seconds.

Skip back time on #

Use this field to control how many seconds the system moves forward or backward through a message being played, when a subscriber presses the message transport 7 or 9 key on a touchtone telephone. The # also allows a subscriber to move backward through message playback. The default value is 4 seconds.

Record Pauses...

The system listens for pauses in a caller speech to determine when the caller has stopped talking and finished a recording. The system then stops recording and plays the next prompt. Three fields control how the system determines when a caller has paused: Beginning, Short ending, and Long ending.

Beginning

The time (in seconds) the system waits for a caller to start speaking. If the caller does not say anything during the specified time, the system plays the next prompt without recording a message from the caller.

Short ending

The system uses this field if the value that determines the maximum recording time for the message is less than 30 seconds. If the caller pauses for an interval longer than the number of seconds set in the this field, the system assumes the caller has finished speaking.

Long ending

The system uses this field if the maximum recording time for the message is 30 seconds or longer. If the caller pauses for an interval longer than the time set in this field, the system assumes the caller has finished speaking.

The Long ending field should be higher than the Short ending field because long, multisentence messages may have longer natural pauses than short messages. Shorter pause times make the conversation faster, and more human to the caller. Longer pause times reduce cutting a caller off before they finish speaking.

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Messages

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NEC 750370 manual