NEC 750370 manual Subscribers Cannot Switch Holding Types by Telephone, Call Holding Conversation

EliteMail VMS/EliteMail Limited Issue 3

Subscribers Cannot Switch Holding Types by Telephone

The K access code lets a subscriber turn call holding on or off by telephone, but does not allow switching between Yes and Vox.

If a subscriber is allowed to change call holding by telephone, and the Holding? field is Yes, the over-the-telephone conversation toggles the field between Yes and No. If the subscriber Holding? field is Vox, the over-the-telephone conversation toggles the field between Vox and No.

The Call Holding Conversation

If call holding is enabled and the system encounters a busy signal while transferring a call, it plays one of the following:

For a subscriber: “<Name> is on the telephone now.”

For a transaction box, the Operator Box or a voice detect box:

“I’m sorry, all lines are busy.”

Next it says:

“Calls are answered in the order received. You are <first, second, third.> in line.”

If the Holding? field is Yes, the caller then hears:

“If you’d like to hold, press 1. To leave a message, press 2; or, to try another extension, press the pound key...”

Or, if the Holding? field is Vox, the caller then hears:

“If you’d like to hold, please say Yes. To leave a message, remain silent...”

If the caller indicates hold, the system places the caller in a holding queue. If the caller indicates leave a message, the system plays the greeting for the box and then takes the action specified for that box (typically,

Take-msg).

While most systems set the action to Take-msg, you can choose a different action (for example, transfer to operator, or GotoID￿to route the caller to a different box). If you choose a different action, use a local connection to record the call holding prompts again so callers know what to expect.

Reference 2 - 5