NEC 750370 manual Section Follow Table Procedure, Set Up Remote Software on

Solving Problems

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SECTION 1

FOLLOW TABLE

PROCEDURE

PROBLEM	SOURCE/SOLUTION
The computer hangs	COM port conflict exists.
completely during	Remove or disable any mouse or expansion board (e.g.,
restart.	SIO board or a voice board) that may be using the same
	COM port as the modem.
	If this is not possible, reconfigure the software to assign
	the modem to another COM port. For details, refer to
	Chapter 2 Section 3 Set Up Remote Software on
	page 2-3.
Unsuccessful	Several sources are possible.
connection attempt	Verify that the telephone number used in the Phone Book
message is displayed	entry is correct.
after attempt to	Verify that telephone line used is working properly.
establish a	Verify that the host computer telephone line is installed in
connection.	the correct jack on the modem.
	Verify that the host computer does not have a defective
	modem.
Remote Maintenance	The modem is not assigned to the correct COM port.
acts as though no	If you are using an internal modem, verify that it is
modem were	installed, and then verify that the modem COM port
installed.	assignment is correct.
File transfer fails.	Poor telephone connection exists between the host and
	remote computers.
	If an error occurs during a file transfer, Remote
	Maintenance attempts to correct it several times; if the
	problem persists, the transfer is eventually aborted. The
	number of errors incurred is displayed in the status
	window. If problems persist with a transfer, disconnect,
	lower the baud rate on the remote computer, and call
	again to establish a better connection.
Computer freezes	Verify that the modem is installed correctly.
about 15 seconds
and ignores
keystrokes every
minute or so.

Console Maintenance B - 1