Solving Problems

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SECTION 1

FOLLOW TABLE

PROCEDURE

PROBLEM

SOURCE/SOLUTION

 

 

 

 

The computer hangs

COM port conflict exists.

completely during

Remove or disable any mouse or expansion board (e.g.,

restart.

SIO board or a voice board) that may be using the same

 

COM port as the modem.

 

If this is not possible, reconfigure the software to assign

 

the modem to another COM port. For details, refer to

 

Chapter 2 Section 3 Set Up Remote Software on

 

page 2-3.

 

 

Unsuccessful

Several sources are possible.

connection attempt

Verify that the telephone number used in the Phone Book

message is displayed

entry is correct.

after attempt to

Verify that telephone line used is working properly.

establish a

Verify that the host computer telephone line is installed in

connection.

the correct jack on the modem.

 

Verify that the host computer does not have a defective

 

modem.

 

 

Remote Maintenance

The modem is not assigned to the correct COM port.

acts as though no

If you are using an internal modem, verify that it is

modem were

installed, and then verify that the modem COM port

installed.

assignment is correct.

 

 

File transfer fails.

Poor telephone connection exists between the host and

 

remote computers.

 

If an error occurs during a file transfer, Remote

 

Maintenance attempts to correct it several times; if the

 

problem persists, the transfer is eventually aborted. The

 

number of errors incurred is displayed in the status

 

window. If problems persist with a transfer, disconnect,

 

lower the baud rate on the remote computer, and call

 

again to establish a better connection.

 

 

Computer freezes

Verify that the modem is installed correctly.

about 15 seconds

 

and ignores

 

keystrokes every

 

minute or so.

 

 

 

Console Maintenance

B - 1

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NEC 750370 manual Section Follow Table Procedure, Set Up Remote Software on