NEC 750370 manual

Issue 3 ￿ EliteMail VMS/EliteMail Limited

Extension # IDs

The caller dials An Extension # ID to reach a subscriber. Think of it as the address of the subscriber voice mailbox on the system.

Usually an Extension # ID matches a subscriber actual telephone extension number. However, this may not always be the case. Two subscribers who share the same telephone extension have different Extension # IDs on the voice mail system.

Personal IDs

A Personal ID identifies the caller to the system. The system identifies subscribers and guests through their Personal ID. A subscriber Personal ID is often created by adding 9 at the front of the subscriber Extension # ID, but other Personal ID conventions may be used.

When subscribers call the system and enter a Personal ID, they can listen to messages, leave two-way messages for their guests and other subscribers, or change their setup options.

When guests call and enter a Personal ID, they can trade two-way

￿messages only with their host subscriber. Box IDs

This is similar to an Extension # ID, but it identifies a transaction box, interview box, or voice detect box, rather than a subscriber. A Box ID is also used to reach the Operator Box. For all these boxes, this ID is labeled System ID. Callers can dial Box IDs like any other Extension

# ID to reach a particular box. The system may also use Box IDs for automatic routing of calls and in one key dialing menus.

The Operator Box ID is set on Application Screen Page 3. The

￿default Operator Box ID is 0. Directory IDs

Callers press a Directory ID to hear directory assistance and find a subscriber extension number. Some organizations use the automatic directory that allows callers to find a subscriber Extension # ID by spelling the first three letters of the subscriber last name on the touchtone keypad. The default Directory ID for automatic directory assistance is 555.

For organizations with callers that have only numbers on their touchtone keypads, you can set up numeric directory assistance, using directory groups and directory menus. Each directory group and directory menu can have its own Directory ID. As an example of how this can work, the system is shipped with an example of numeric directory assistance that uses the System ID $411. To try the numeric directory assistance example, change the System ID to an ID you can dial. For details, refer to Chapter 3 Directory Assistance.

22 - 2 System IDs