Issue 3

EliteMail VMS/EliteMail Limited

 

 

 

 

If you decide to record part of the system conversation, remember that the voice mail system is often the first contact people have with your organization. The quality of the system recordings (the volume, tone, clarity, and timing) reflects the image of your organization. You should verify that the recordings are easy to understand, and sound friendly and professional.

To make high-quality recordings, follow these tips:

Record in a quiet place. Verify that there is no background noise or telephone line static. If your office is noisy most of the time, record with a noise canceling handset called a confidencer.

Speak clearly and with energy, but not too fast. Could a first-time caller understand the recording? Pay attention to the timing of what you record. Are the right words stressed? Does the recording make sense each time it is used in the system conversation?

If the recording asks callers to enter touchtones, include some silence at the end of the recording. This gives the caller a chance to make a selection. Appending silence is discussed later in this

￿chapter.

To control the volume of the recording, vary the distance between your mouth and the handset. Listen to each recording immediately after you record it. Verify that it is loud enough, but not too loud. If the recording sounds too loud or raspy, lower your voice or hold the handset further away from your mouth. A different telephone or a

￿different handset may produce a better quality recording.

Record long prompts sentence by sentence, and append the sentences together to make the whole recording. Appending recordings is discussed later in this chapter.

SECTION 5

 

 

MAKE VOICE FIELD

 

 

RECORDINGS

Recording￿

in a voice field involves the following steps:

Day, Night, and Holiday opening greetings can be easily changed from any telephone without using the console. Refer to Chapter 15 Section 6

Change Opening Greeting on page 15-6 for instructions.

Plan the Recording Changes

Unplanned voice field recordings may confuse callers. This is especially true of prompts. Prompts may be used in more than one phrase in the system conversation. A change in wording, inflection, or timing that works in one phrase, may not work in another.

15 - 4

Recording Voice Fields

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NEC 750370 manual To make high-quality recordings, follow these tips, Section Make Voice Field Recordings