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NEC 750370 manual FMS -U10 ETU

Models: 750370

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Issue 3	EliteMail VMS/EliteMail Limited

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Installation

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NEC 750370 manual FMS -U10 ETU

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section General SectionTable of Contents Hardware Specifications Iii Hardware Description Section Installing Section EnvironmentalTo upgrade a VMS2-U10 ETU to VMS4-U10 ETU Issue EliteMail VMS/EliteMail LimitedInstallation To upgrade VMS4-U10 ETU to VMS8-U10 ETU Section Upgrade Elite Mail Limited To 4-PORTSFMS -U10 ETU Section Install Modem KIT Unit FCC Part 68 and UL1459Install Modem Kit Unit Section Overview VMS -U10 ETU FMS -U10 ETU Programming IiiRequired For DVM Enter Programming ModeSection Overview From Port 01 or ThenAssign Voice Mail Parameters Live Record ParametersLive Monitoring Parameters Assign DVM Extensions to Hunt DIT AssignmentAllow Call Forwarding Programming Individual StationsSection Configuration Support EliteMail VMS/EliteMail Limited Issue VMS -U10 ETU shows the controls and indicatorsLED Indications Section VMS SwitchesReset KTU Switch SW1 Position DIP switch Port status as followsConnectors ETU Controls IndicatorsSection FMS Switches Main power ON/OFF switch for the FMS -U10 ETU can be used toChapter Introduction File Transfer Options File Menu Screen Issue 3EliteMail VMS/EliteMail LimitedTable of Contents Files You May Transfer Transfer Files During File TransferEliteMail VMS/EliteMail LimitedIssue Console Maintenance IiiList of Figures and Tables Section General Information Section Disk for Remote MaintenanceSection Remote Maintenance Telephone Book Section Connect Host Remote ComputersSection What YOU Need to Connect Section HardwarePress to cancel. If you do not know the COM port Section Before YOU Install Remote Maintenance SoftwareSection Install Remote Version Maintenance Software Cancel the procedurePage Section SET UP Remote Software Phone Book Directory Screen -3 Phone Menu is displayedDirectory is displayed Default Book Entry Screen -4 Default Phone Book Entry is?/@A!=9==7901 Add Phone Book Entry for Each Host Computer Press to save the entry Console Maintenance Displayed -5 Adding Phone Book Entries9721234567 Appendix B Solving Problems EliteMail VMS/EliteMail Limited IssueSection Solve Problems After Installation ComputerUsingRemoteMaintenance Section Start Remote VersionSection Return to DOS Section Access Remote Maintenance MenusRemote Maintenance from Memory on Section Call Host ComputerFormat described in Install Remote Computer Software on Section USE Quick ConnectSection Access Menus Disconnect from the Host ComputerSection Unload Remote Maintenance from Memory File Compression Leave File Compression at OFF defaultPrepare for File Transfer Overwrite VerifyFrom the Main Menu, press to select the Files option $%%Set File Transfer Options Press To select OptionsPhone Book ID File ListsStatus Box Local/Arrow/HostTagging Files Tag or Untag a Group of Files Using DOS Wildcard CharactersFunctions Line Tag or Untag Files IndividuallyYou may transfer files from one host computer to the remote Tag or untag a group of filesSection Transfer Files Between Host Remote Computers Are not erasedUp one file Move to right-hand listMove to left-hand list Down one fileDuring File Transfer If the File Transfer FailsSection Other File Menu Functions Replog Files REPLOGd.mComputer without disconnecting from the host computer For advanced applications. This appendix explains how toSection Suspend Resume a sessionDescription Operator IDName Telephone NumberSection Take Screen Snapshots Copy a screen Press !repeatedly until you exit Remote MaintenanceRefer to Figure A-2 Record/Playback Menu Press .to select View Screen Images View a screenAt the Support Menu, press .to select Record/Playback Menu Section Special Keyboard HandlingSection Follow Table Procedure Set Up Remote Software onSection Still Having Chapter Using This Book Chapter Guests Chapter Messages Reference IiiChapter Operator Box Chapter Reports Chapter Screens Chapter Security Codes Reference ViiViii Table of Contents Chapter System IDsChapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 13-1 11-712-1 14-1Xiv List of Figures Subscriber Personal Greetings Fields 20-14 Section Reference Book FeatureAlso Refer To You to additional, helpful information in this manualSection Sign in to System Using This BookOn-line Help Only System Managers may sign in at the computer consoleNumber of calls holding anytime or for any extension Set Up Call HoldingSection Call Hold Can press 1 to hold for an extensionLimited Call Hold, Transfer, and ScreenYes Thevalues allowed in the Holding? field areVox Access code options I and J are unused for EliteMail Limited Call Holding Conversation Subscribers Cannot Switch Holding Types by TelephoneTake-msg Holding Queue Holding Cycles Setup ScreenCall Holding Parameters EXY1XWY1 Control the Number of Calls on HoldControlling the First-in-Line Message Cycle An ExamplePlaying Music-On-Hold Prompts TransferGreetingAction Structure Section Call Transfer10 Call Transfer on the Operator Box Call Transfer Set Up Call Transfer Fields Extension # ID Subscribers Only System ID Boxes OnlyPage Call screening include Changing Call Transfer by TelephoneSection Screen Calls IC Introduce and ConfirmSet Up Call Screening for a Subscriber Call screening Limit the Call Screening RecordingRecording Field Max screening recording field. Refer toDirectory Assistance Section Automatic Versus Numeric Directory Section Automatic Directory AssistanceTurn On the Automatic Directory ID for Alpha DirectoryTurn Off the Automatic Directory Remove Subscriber from the Automatic DirectoryUse First Names in the Automatic Directory Prevent Subscriber From Changing Directory ListingSection Numeric Directory Assistance Groups ScreenTo use first names Without lettersRefer to Figure Directory GroupsDirectory appears in all capital letters on the right side SystemDirectory Menus Numeric directory assistance. Refer to FigureNumeric Directory Assistance Example Opening Greeting To highlight Directory Assistance, and press Set Up Numeric Directory AssistanceAdd a Directory Group or Directory Menu Press To select Directory Group, or press to highlightDelete a Directory Group or Directory Menu Add Subscribers to a Group DirectoryDelete a Subscriber from a Directory Group Add a Choice to a Directory MenuLJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Remove a Choice from a Directory MenuStartup field, press repeatedly to move the cursor to Sign in to the system and press repeatedly to displayApplication screen MenusYou can use it as a model for any other Transaction Directory page for the departments box is shownCall routing applications you might create Automatic Directory Assistance Numeric Numeric Access Opening Greeting Recording Voice FieldsOpening Greeting Section Offer Automatic Numeric Directory AssistanceManual faxes Differences Between Manual Automatic FaxesAutomatic faxes Section Public FAX BOX ?.A+U1KV1=Console. Press To view Application screen Voice name Fax IDTransfer? Alt Action Set Up the Public Fax Box SET the CNG Startup Option Section Using Multiple FAX MachinesAdd the CNG Startup Option Enter CNG, then press to accept each option on LineADD a Guest When the system asks Add Guest for subscriber name? Y/NConsole Section Delete a Guest Section Guest ConversationMaking a separate call to the system Guests and Message GroupsTwo-way messaging between the guest and the host subscriber Section Urgent Messages From GuestsSection SET UP AN Interview BOX Section ADD Interview BoxesInterview Box Screen TelephoneNight Sales box has a message for you Leave Message in an Interview Box Retrieve Message from Interview BoxDelete AN Interview BOX Delete All Messages from Interview BoxWildcard Key Numeric AccessKeypad Maps on System L d#ca$%r d = Keypad MapsConsiderations When to Change the Keypad MapSection Check the Keypad MAP Directory Assistance Section SET UP Live Record SYSTEM-WIDE Electronic Message-TakingSection Customize Live Record AT Each Extension Function Description Button Section USE Live Record Mailbox. Refer to -2 Live Record Features Programmed atSection Record After Transfer $977%8--%= %,*!% 9*%$*$ Press # to add or remove a code Press to close the window Section Feature KEYSection Live Monitoring Section ENABLE/DISABLE To cancel the Live Monitoring Feature when not in use Section Live Monitoring Operating ProceduresTo enable Live Monitoring To retrieve a call during the Live Monitoring FeatureIdentified Callers or Outside Callers Message Left by Left forOne-Way Messages Two-way MessagesDifferences between One-way and Two-way Messages Public MessagesSystem is listening for IDs or extension numbers Section Identify Yourself To the SystemSection Special Delivery Options Urgent Messages from Guests Access Codes Control Special Delivery OptionsUrgent Messages from Outside Callers New Messages Section Message Life CycleNewmessage Old message Archived message New messages are those not yet heard or saved as new. AfterPage ++99%3 LimitedAlso Refer To Message Delivery Conversation Set Message Delivery FieldsSection Message Delivery Fields in the Message Delivery LinePage Page Special Dialing Characters Dialing External Telephone NumbersChange Length of External Telephone Numbers Override the Outdial Access CodePrioritized Message Delivery Change Message Delivery by Telephone Dispatch Message DeliveryEnter Pauses for Message Delivery by Telephone Keep Subscriber from Changing Message Delivery Set Default Urgent Message Delivery NumberSet the System to Call a Pager Use Special Characters for Pagers Group OwnerPrivate Groups and Guests Group MembersDifferences between Private and Open Groups Dispatch DistributionMessage Group Definitions Name Press To access the Groups ScreenEliteMail VMS/EliteMail Limited Member nameAll Sales People Technical Support Differences between Named and Numbered GroupsTechnical Support Name Groups Created by Telephone Choose Group Names and Numbers Add Groups at the ConsoleAdd Group Members at the Console Remove Group Members at the ConsoleDelete Groups or Group Messages at the Console Change the Owner of an Open Group at the ConsoleRemove Subscriber Owner To display the Groups Screen. Press or Assign New Owner to System GroupAssign Dispatch Distribution Keep Subscriber from Sending to Open GroupsCreate Message Groups by Telephone CodeSection Message Message Notification and DeliveryNotification Examples of Constant Message Count Constant Message CountEliteMail displays Number of new Messages No New Messages Page Seconds is announced as lasting 30 seconds Moves to a new source of messages in the message stack. ForExample After Each Message Is PlayedPage Page Redirect Procedure Archive or Delete a New MessagePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Message Types on Not affected by the B, X, or Z access codeLeave Messages Section Take a Message4N000000000000000000000000X-9N System-Wide Message FieldsMaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Subscriber Default Fields Value Does thisUse Access Codes to Control Subscriber Messages New Msgs 0 =000 Total 0 =000Take Messages in the Operator Box Transaction Box Message FieldsTake Messages in Interview Boxes Set Fields for Subscriber Message Waiting Lamp Section Message Waiting LampsSet Fields for Message Waiting Lamps System-Wide Resetting message waiting lampsOn Now? 21 Port Status Page Use Message Waiting Ring Use Pager or BeeperNumeric Access Section SET UP System forSwitch between Using Numbers and Using Letters Section Leave Messages by NumberID for numbered groups is a System ID, and must be unique Field on Application ScreenDirectory Assistance Keypad Maps Messages Subscribers Unlike other parts OpeningGreeting PromptsOpening Greeting Prompts $Greeting transaction directorySection USE the Voice Detect Feature Route Outside Calls to Specific Message BOX SectionLanguage Prompt Subdirectory Filename Avprmpt Subdirectory Location and FilenameCD PROMPT\US, and press Change the Prompts Used for Quick PlayUse Avprmpt file Shipped with the System Enter Copy AVPRMPT.2M AVPRMPT.US, and pressQP=NONE Use Your Own List of Prompts in Quick PlayQP=ALL QP= n23-32 are*Lused in Quick Play Turn Off Quick PlayCopy AVPRMPT.US AVPRMPT.OLD, and press Features Are described Operator System IDAssign the Operator Mailbox to an Extension TransferSection Transfer Greeting Action Call Transfer Fields GreetingFor details, refer to Appendix C Call Transfer Options Default Action Default GreetingsAction Operator Messages Are Public Messages Section SET UP Multiple OperatorsOperator Box or Voice Detect. Then, in the Alternate System =131 2=132 3-4=135 Screens for the application screensApplication Screen Page 2 for 4-Port System Port Status Section Port Status OptionsPage Section Control Number of Rings to Wait SET the DAY/NIGHT SET UP Public Interview BOX 333Question Max Reply Time Default QuestionsPublic Interview Box ID $PM Section Leave a Message Public Interview BOXDelete Public Interview BOX Messages Section SET UP Subscribers To Receive Public MessagesYoucan delete all messages in the Public Interview Box Delete all messages in the Public Interview BoxSingle message. a beep is recorded between each response Section Messages from Public Interview BOXPublic Interview Box after they check all new messages Consecutive beeps, indicating no responseSET Public Message Fields Refer to -2 Application Screen Page 6, with Public MessageAlso Refer To Screen. Refer to -1 The Voice Prompt Editor Screen Section Location Various Voice FieldsThese recordings are located on several screens Voice field for the opening greeting prompt is displayedModes. Dual columns for Ports DaySection Record Tips Recording A voice field involves the following steps To make high-quality recordings, follow these tipsSection Make Voice Field Recordings Change Opening Greeting on page 15-6 for instructionsEstablish a Local Connection Record the Voice FieldSection Change Opening Listen to the RecordingCopy from a voice field to a sound file Section Append to Recordings Copy a sound file to a voice fieldFor Into current field Append a Beep Append SilenceIf you accidentally delete a recording you made, you Cannot restore it unless you copied the recording in aSection Delete a Recording A Voice Field Sound fileAlso Refer To Error Log Section Store Data for ReportsSection Usage Reports Divided by the number of minutes they could h ve been busy. Us ge Table When you run the us Ge table forPercentage equals the number of minutes the ports were busy Times the number of ports on the systemB8C Section Directory Reports ?7G Group Reports$%&%+ Membership11 Directory Group List Replog PRN file contains a record of each call placed to Section Call LOGThis report called Refer to -14 Call Log Data Fields. Each call recordField Length Description Ascii text files, such as Readme files Section Error LOGSection Previous Report Section RUN ReportsRun a Directory Report Access the Reports MenuRun a Usage Report Press to highlight Subscriber Report, or Extension List,Run the Busy Ports or Error Log Report View a Report On Screen Section Choose the Report OutputFile that can be imported to other programs Search for Words and Phrases in ReportsCopy the report to a floppy disk Copy the Report to a FilePrevious Report Option Use the Previous Report Option to View Other Files Port Applications System IDsTelephone service is available Reference Details, refer to Back Up and RestoreDAY and Night Modes Section Multiple Schedules DAY. Schedule #4Section Additional Schedules Section Change Current Schedule by Telephone Section Switch to or from Holiday ModeIgnore Holidays Section HolidaysChange the date or time at a console Section SET Daylight Savings TimeChange the date or time by telephone Opening Greeting Operator Box Port ApplicationsSection Banner Screen Screens and indicates wLimited Banner Screen Page Section Awaiting a KEY Few minutesSystem Screens Site Name Name of your organization Contact Section Application ScreenVoice mail system answers all, some, or no trunks Screens Station Numbers PortApplications and Schedules Day/Night ScheduleMay Applied to BoxPage Take a Message on page 9-45. Send Msg Urgent? Message onToday’s Date Set date in this field Time Now Application4 Daylight Savings?Daylight savings time, the On Now? field is Yes Use Personal IDTake a Message on Access Code OptionsTransfer on page 2-11, Screen Calls on page 2-16, Call Transfer on page 2-11, ScreenInt = Issue EliteMail VMS/EliteMail LimitedTransfer Options / Screening Options One key dialing#/+ +93Refer to System IDs Message Groups on Section Personal Directory Screen 12 Personal Directory ScreenHold on page 2-1. Greeting Holding? Controls call holding. For details, refer to CallAction Section Access Code Options Telephone numbers. Refer to Message DeliveryCall Transfer on page 2-11and Section Screen Calls on Press -, then pressExpanded Transfer IntGuests Subscriber from an outside caller. Refer to TakeDirectory menus Message GroupSection Groups Screen At once. Refer to -16 a Message Group For details, refer to#CC To Chapter Directory MenuFor details, refer AssistanceTransaction Boxes Section TransactionMode. Refer to Call Transfer on page 2-11and Screen Calls on Call Hold onName Interview box spelled name Interview box unique System ID Screens21 The Public Interview Box Voice Detect Includes a VoiceElll Move ba kward through the prompt setsOutdial Access Section Switch Setup ScreenSwitch NEC telephone system Description Integration OptionsPooled delay 25 Switch Setup ScreenPage Page Refer to -26 Switch Setup Screen Switch Setup ScreenAlsoRefer To Security Codes Personal ID Section SET a Security CodeSecurity Codes and Other Security Issues Section USE a Security CodeSection Forgotten Security Codes Directory page. Refer to -1 Personal Directory Page with aDelete a subscriber security code at the console Schedules Security CodesSection Default Subscriber Settings Features, message notification, and message deliveryTelephone, add F to the Access field on Application screen Section FIRST-TIME Enrollment ConversationSection Personal Directory Personal DirectoryPage Lamps on page 9-54. On Now? For details, refer to Message Waiting Lamps on Section Access Codes WindowMethods by telephone Description of each code SubscribersSection Expanded Transfer Options Window Remove an access codeHighlight the to the left of the description of the code Press %- , then press , and press ProgramSection Personal Set up the personal secretary feature for a subscriber Add Subscribers Individually at the Console Add Mailboxes Using the TelephoneMain Steps to Add Subscribers Add Many Subscribers by Range at the ConsoleEnter Range of Extension # IDs Start Stop Constant prefix Constant suffix647+% Record a Name=.+%% Greetings,#Record or Change Greetings Section Delete SubscribersDelete only subscriber messages using the console Delete subscriber using the consoleSort the Personal Directory Quick Keys Section SubscriberQuick Option Menus Switch Setup Section Automatic Switch SetupView online help for the Switch Setup Screen Section USE Online Switch Setup HelpEach Section Change Switch Switch Setup Help ScreenSection SET Integration When the voice mail system is playing and recording messages Section Control Touchtone SensitivitySection SET Incoming Call Timing Section Control Message Waiting Lamps Message waiting lamps are programmed on Switch Setup screenDialtone Delay Section Control DIAL-OUTSection Control Call Holding SET the Call Holding Pattern+%5 Section Control Live RecordSection SET UP Ring Detection SET Refresh Interval for Constant Message CountCall Hold, Transfer, and Screens Max time to wait for voiceSection SET the Voice Detect Parameter Call Hold, Transfer, and ScreenSending messages to numbered groups Call routing and audiotext featuresScreens Where they Reside Examples System IDSPage Section Special System ID For Numbered Groups Section Rules for SystemListening for System IDs Section HOW the System Listens for IDSTouchtones to check Conflicting IDs Bad IDsID Digits Unique IDS Special System ID for Numbered Groups Ranges of System IDsOperator Box ID Match Extension # IDs with Extension NumbersSystem ID Entity Screen Numbering plan you use for System IDs Sample Boxes and DirectoriesSection Personal IDS Security Codes IDs, security codes are never displayedSecurity Codes Subscribers System Manager Transaction Boxes WHO can be a System MANAGER? Section Sign in AS System ManagerRemove System Manager status Section Create System ManagersPromote a subscriber to a System Manager Screens Subscribers System IDsSection Improved System Manager Conversation System Manager to maintain Voice messaging system overSection Transaction Directory Section Access a Transaction BOXTo access a transaction box Sample Transaction BoxTransfer Greeting Action Structure Sample Transaction BoxTransfer GreetingAction Example Section ONE-KEY DialingNumber Seconds Delay between Single DigitsYou Can set System to Pause a Change the time the system waits during one- key dialingSection Sample Transaction Boxes Technical support calls. These sample transaction boxes areSample Sales Box Create a Test Box Owner Section Transaction BOX OwnerRecord Transaction Box Greetings by Telephone Section ADD Transaction BoxesAdd Transaction Boxes by Range Add Transaction Boxes One by One Sign in to the system, and press to access the TransactionSection Record a Name Delete messages for a transaction box Section Delete a Transaction BOX or ITS MessagesDelete transaction box Section Sort TransactionSection Other Transaction Subscribers System IDs Voice DetectSection Voice Detect Boxes ID $VOICE already addedSection Handle Calls with a Reference Boxes Voice DetectSection SET UP a Voice Detect Application To set up a voice detect applicationExample Use Voice Detect for Operator Transfers Opening Greeting $GreetingUse voice detect before routing callers to the Operator Box For details, refer to Transaction BoxesM7c Section ADD a Voice Detect BOX Console Range of voice detect boxes cannot be addedSection Delete a Voice Detect BOX or ITS Messages Plays the default alternate greetingAutomatically after playing a voice detect box greeting You can delete a voice detect box, or just the box messagesDelete the messages for a voice detect box Set up the opening greeting for voice detectSection Voice Detect Section Control HOW Long System Waits For Speech Section SET UP Voice Detect Call HoldingSection Test the Voice Detect Application Wait for Voice FieldChange the time outside callers can wait before speaking Section Example of AN Advanced VoiceExample of Advanced Call Routing Using Voice Detect Also refer to Introduction Archive FeatureDescription Section DefinitionsRestore Feature Input/OutputArchive User Interface VPS again Backup FeatureOperational Criteria IntervalsBackup Begin the backup/restore functionRestore Configure Exit Access Codes Access Codes Menu Mode ExclusivelyAutomatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section DIAL-OUT Access Section Special Telephone System SettingsPage Alphabetic Directory AccessAction Alternate GreetingAudiotext Messages Day ModeDefault Auto DialDtmf Greeting Extension # IDFollow-Along ID GreetingsIntro Held MessageInterview Box Live RecordMessage Delivery Night ModeMessage Box Integration Message GroupOpening Greeting One-Key DialingOne-Way Message Option SetPrivate Group Personal SecretaryPort PromptSpelled Name SwitchScreening Options SubscriberVoice Mail Voice DetectVoice Field Voice Response