EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

SECTION 5

 

OFFER AUTOMATIC

 

AND NUMERIC

 

DIRECTORY

 

ASSISTANCE

You can also use transaction boxes to route callers to either automatic

 

directory assistance or numeric directory assistance.

Opening Greeting

"Thank you for calling XYZ Corporation! If you are calling from a touchtone telephone, enter the extension anytime. If you do not know the number, press 1 to spell a name and hear the extension number. Or, press 2 for a list of departments and personnel. Otherwise, please hold, and an operator will be right with you."

1

2

Automatic

Directory Assistance

Numeric

Directory Assistance

Figure 3-8 Opening Greeting with Numeric and Automatic Directory Assistance

For more details about how to use transaction boxes for advanced call routing applications, refer to Chapter 24 Transaction Boxes.

Also refer to:

Chapter 10 Numeric Access

￿Chapter 11 Opening Greeting Chapter 15 Recording Voice Fields

Reference

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NEC 750370 Opening Greeting, Automatic Directory Assistance Numeric, Section Offer Automatic Numeric Directory Assistance