Troubleshooting | Lucent Technologies 518-458-100 manual

Contents

■	System Password (#403)	5-201
■	System Release Status (F59)	5-202

■System Reset—Programming Saved

	(#728)	5-203
■ System Speed Dial Numbers		5-205
■	System Time (#103)	5-208
■ Toll Call Prefix (#402)		5-209
■	Touch-Tone Enable (F08)	5-210
■ Transfer Return Extension (#306)		5-211
■ Transfer Return Rings (#105)		5-213
■	Transferring Calls	5-215
■	VMS Cover (F15)	5-219
■ VMS Cover Rings (#117)		5-221
■ VMS Hunt Delay (#506)		5-222
■ VMS Hunt Schedule (#507)		5-223
■ Voice Interrupt on Busy (#312)		5-224
■ Voice Interrupt on Busy Talk-Back (F18)		5-226
■ Voice Mailbox Transfer (F14)		5-228
■ Wake Up Service Button (#115)		5-230

6

Troubleshooting

6-1

■Customer Self-Service Center on the

	Internet	6-2
■ When You Need Help		6-3
■	Power Failure Operation	6-4
■	Battery Replacement	6-5
■ Clearing a Backup-Failure Alarm		6-9
■ Problems with System Phones		6-10
■ Problems with Standard Phones		6-14
■ Other Problems with Phones		6-16
■ Problems with Combination Extensions		6-21
■ Problems with Standard Devices		6-22
■ Problems with ASA/DXD Cards		6-23
■ Problems with Automatic Backup		6-24
■ Problems with Manual Backup		6-26
■ Problems with System Restore		6-28
■	System Problems	6-30
■ Other Problems with System		6-33

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Lucent Technologies 518-458-100 manual Troubleshooting

Contents

Partner Endeavor Communications System Canadian Emissions Requirements WarrantyFederal Communications Commission FCC Interference Security Class a Compliance FCC Notification and Repair Information Industry Canada IC Notification and Repair Information CSA Certification No LR Load No No de certification CSA LR ’indice de charge Contents Feature Reference Iii Contents Troubleshooting Maintenance Repair Information Speed Dial Form Terminology How to Use This GuidePurpose Vii How to Comment on This Guide Product Safety StatementsViii Important Safety Instructions About This Guide Features and Capabilities OverviewPage System Components Sample System Components Configurations System Modules PC Card Slot System BatteriesChapter System Mode System Capacity Key Mode Hybrid Mode FCC Registration Telephones System Telephones Partner Endeavor-Model System Phones 34D 18D Standard Telephones Intercom Autodialers8101M Analog Telephone This model is recommended Enhanced Tip Ring Ports Auxiliary EquipmentRequirements Connecting Standard Devices Programming Overview Hardware Considerations Stand-Alone Slot Carrier Setting the System Clock Initial System SetupAssigning Lines Key Extensions Pooled Extensions Customizing Extensions Changing Settings after Installation Copy Settings Adding New Lines Key Extensions Changing the System ClockReference.’’ Adding New Extensions Adding New PoolsSwapping Extensions Recall Setting Changing Settings to Support PBX or Centrex ServicesDialing Restrictions Speed Dialing System Programming OptionsSpeed Dial and Auto Dial Numbers Dialing Restrictions and Permissions Restricting Access to Outside Lines or Pools Locking an Extension Controlling Calls on Outside Lines Overriding Dialing Restrictions Setting Up Groups of Extensions Setting Up Auxiliary EquipmentPage Backup and Restore Features Hospitality Features Using System ProgrammingProgramming Overlays Page Feature Programming Mode Button Locations Button Locations on Partner Endeavor-Model Phones Telephone Programming Options Personal Speed Dialing Programming Telephone Buttons Backup Answering Options Button Programming Using Telephone Programming Telephone Models Using Centralized Telephone Programming Example of Partner Endeavor-18D Phone as a Key Extension Press c. The following appears on the display Using Extension Programming Programming Learning about Telephones System Telephones Buttons and Indicators Following buttons and indicators appear on system phones Lights System Telephones Flash red on, green on Off steady offFlash long on, long off Red on, green on Short off Wink long on, short offOn/off, long off Dial Tones Using the Handset, Speaker, and MicrophoneRinging Patterns Ring Beep Beep Hands-Free Answer on Intercom Hfai Voice Interrupt on Busy Calls Standard Telephones Speakerphone Performance Tips An intercom call will ring-ring... ring-ring... ring-ring Using the Switchhook LimitationsPage Feature Phones Combination Extensions Basic Call Handling Features Using TelephonesDirect Line Pickup-Active Line Dial-Code Features Learning about Telephones Using Auxiliary Equipment Page Page Answering Machines If a Device Has Trouble To Use Single Answering MachineTo Program Multiple Answering Machines Group Extensions #505 Personal Answering Machine Personal Answering Machine Backup for Receptionist Auto Attendant Telephone Credit Card ScannersOptional Fax Machines Using Credit Card ScannersProgramming Credit Card Scanners Programming for Fax Management Using the Fax Management FeatureUsing the Fax Management Button Light Pattern Indicates Setting Up Fax Machines Transferring a Call to the Fax Machine Restricting Dialing from a Fax Machine Single Fax Machine Fax Line Saver Setup Fax Line Saver Fax Machines Send and Receive Fax Machines To Program Fax 1 Send-Ext To Program Fax 2 Receive-Ext. Y Modems Stand-Alone Modem for Placing Calls Only Send and Receive Modem 10. Send and Receive Modem Night Service with Auxiliary Equipment Using Night Service with Auxiliary Equipment Programming Night Service with Auxiliary Equipment Assign a Night Service Button #503 at extension Voice Messaging Systems Delayed Call Handling Control Unit Partner Mail VS To Program Feature Reference System Date #308 Distinctive Ring Dial-Code Feature1 Intercom Dial-Code Features1 AA Automated Attendant Extensions #607 Abbreviated Ringing #305 Allowed List Assignments #408 Allowed Phone Number Lists #407 Toll Call Prefix required ExamplesToll Call Prefix not required Page Answering Calls How to Answer Calls Ringing at Your Extension System Phone Call you are on is placed on hold Standard Phone You are connected to the coverage call Auto Dialing Auto Dial buttons can be programmed only on system phones 398 Using Automatic Extension Privacy #304 Programming Automatic Line Selection Examples System Phone Examples Standard Phone Auto Line Select Automatic System Answer Button #111 Hold Disconnect Time #203 Press f00ss#1 Using Automatic System Answer Delay #110 Press f00ss#11 Automatic System Answer Lines #204 Press f00ss#204 Automatic System Answer Mode #121 Press f00ss#121 Automatic System Answer Record/Playback ASA 1=Rec Press 2. The following appears on the display Automatic VMS Cover #310 Programming Background Music F19 Using Backup Programming-Automatic #123 Current setting is displayed Changing the SettingAlarm in , Troubleshooting Backup Programming-Manual #124 Press e Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Call Coverage Rings #116 Valid Entries Programming Call Forwarding/Call Follow-Me F11,XX,XX Using System Phone To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup Call Waiting #316 Page Caller ID Calls Considerations Caller ID Inspect F17 Page Caller ID Name Display F16 USA Operation Caller ID Type #122Singapore Operation System shows the current setting Calling Group Extensions #502 Conference Calls First party is now on hold You are connected with the first partyFirst party is now on hold. You hear intercom dial tone Conference Drop F06 Last-added outside party is dropped from the conference Copy Settings #399 Page Dial Mode #201 Direct Extension Dial Button #113 DXD Button Assigned-Ext10 DXD Button Select Button Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Press f00ss#205 Direct Extension Dial Record/Playback DXD 1=Record Feature Reference Press 2. The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Feature Reference Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Press 555567 For rotary phones For touch-tone phonesTo save the telephone number in memory, you must press e Display Related Features Display Language #303 Distinctive Ring #308 This feature is available only on system phones Do Not Disturb F01 Using Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Press f00ss#60 4for Related Feature Emergency Phone Number List #406 Enter the telephone number Description This feature is available only on system phones Exclusive Hold F02 Using Extension Name Display Character Codes Letters Numbers External Hotline #311 100 101 Fax Machine Extensions #601 102 Group Call Distribution #206 103 104 Group Calling-Ring/Page I7G/I*7G 105 106 107 All available extensions in the Calling Group ring 108 Group Hunting-Ring/Voice Signal I77G/I*77G 109 110 111 112 Group Pickup I66G 113 114 Hold 115 Call rings back 116Green light next to the i, line, or pool winks You are reconnected to the held call Hold Disconnect Time #203 117 118 Example Hotline #603119 120 Hunt Group Extensions #505 Related Features for Hunt GroupsRelated Features for Hunt Group Considerations for Hunt Groups Considerations for Hunt Group 122 Intercom Dial Tone #309 123 Joining Calls 124 How to Join a Call System Phone 125 Last Number Redial F05 126 127 128 Line Access Mode #313Ringing Press f00ss#31 129 Line Access Restriction #302 130 131 Current restriction displays Line Assignment #301 132 Default Line Assignments 133 134 135 Line Coverage Extension #208 136 137 Line Ringing 138 139 Immediate Ring on steady Making Calls Hybrid Mode Only140 141 How to Make an Outside Call System Phone#401 How to Make an Intercom Call 142 143 144 This feature is only available on system phones Manual Signaling F13XX or F13*XX145 146 Message Light Off F10XX 147 148 Message Light On F09XX 149 150 You hear the intercom dial tone Music-On-Hold #602 151 152 Display shows the current setting Music-On-Hold Volume #614153 Night Service Button #503 154 155 Green light goes out. Night Service is off Green light is on steady. Night Service is on156 Night Service Group Extensions #504 157 Number of Lines #104 This feature should be used only for initial system setup158 159 Outgoing Call Restriction #401 160 161 Outgoing Call Restriction Button #114 162 163 164 Outside Conference Denial #109 165 Personal Speed Dial Numbers 166 167 168 Pickup Group Extensions #501 169 Pool Access Restriction #315 170 171 Pool Extension Assignment #314 172 173 174 Pool Line Assignment #207 175 Press f00ss#207 176 Privacy F07 Related Procedures177 178 Recall F03 179 180 Recall Timer Duration #107 181 Restore Programming #125 182 Top line of the display shows Sys Set Restore 183 Ring on Transfer #119 184 Rotary Dialing Timeout #108 185 Save Number Redial F04 186 187 Send All Calls 188 189 Special Dialing Functions 190 191 Second Dial Tone Star Code Dial Delay #410Restriction Resetting 192 193 194 Station Lock F21 195 On a programmed button with lights, the green light flashes 196You hear intercom dial tone again 197 Station Unlock F22 This feature is available only at extensions 10198 System Date #101 Backup Programming-Automatic #123199 System Day #102 200 Password is in effect until you hang up the phone System Password #403System Password does not appear on display phones 201 System Release Status F59 202 System Reset-Programming Saved #728 203 204 System Speed Dial Numbers 205 206 207 208 System Time #103This time appears on system display phones as 215 p Toll Call Prefix #402 209 Touch-Tone Enable F08 210 Transfer Return Extension #306 211 212 Transfer Return Rings #105 213 214 Transferring Calls 215 How to Transfer a Call System Phone 216 217 218 VMS Cover F15 219 220 VMS Cover Rings #117 221 VMS Hunt Delay #506 222 Description Voice mail VMS Hunt Schedule #507223 Voice Interrupt on Busy #312 224 225 Voice Interrupt on Busy Talk-Back F18 226 227 Voice Mailbox Transfer F14 228 229 Wake Up Service Button #115 230 231 232 Troubleshooting Customer Self-Service Center on Internet When You Need Help Power Failure Operation Battery Replacement Display Shows ChgBat W/PowerOn at Extensions 10 Battery Compartment Partner Endeavor processor module Pull to Remove Push to Insert Battery Assembly in Unlocked and Locked Position Clearing a Backup-Failure Alarm Possible Cause 4 Phone is faulty Problems with System PhonesSystem Phone Does Not Ring Display Is Incorrect System Phone Does Not WorkDay #102, and System Time #103 Is Displayed Instead Caller ID Information Display Does Not Show Caller ID Name/NumberPrivacy Is Displayed Instead of Caller ID Information Some Caller ID Information Does Not Display Intercom Autodialer Does Not Work Properly Possible Cause 5 Phone is faulty Problems with Standard PhonesStandard Phone Does Not Ring Standard Phone’s Message Waiting Light Does Not Other Problems with Phones Trouble Making Outside CallsPage Page Calls Are Answered Automatically Trouble Hearing Called Party Answer Using the Recall Feature Has No Effect Using the Recall Feature Disconnects Call Problems with Combination Extensions Phone Does Not Work Properly Standard Device Does Not Answer Problems with Standard DevicesStandard Device Does Not Dial Out Properly Problems with ASA/DXD Cards An ASA/DXD Missing Card Error Message Appears Display Shows Backup Failed IC at Idle Extension 10 Problems with Automatic BackupDisplay Shows Backup Failed WP at Idle Extension 10 Display Shows Backup Failed CC At Idle Extension 10 Display Shows Backup Failed SB At Idle Extension 10 Display Shows Insert Card System Programming Mode Problems with Manual BackupDisplay Shows Write Protected System Programming Mode Display Shows Backup Failed CC System Programming Mode Display Shows System Busy System Programming ModeDisplay Shows Backup Failed SB System Programming Mode Display Shows Empty File System Programming Mode Problems with System RestoreDisplay Shows Bad File System Programming Mode Display Shows Incompat Versions System Programming Mode System Programming Settings Reverted to Default Settings Calls on Hold Are Disconnected System ProblemsCall Rings Continuously When Answered No One at Other End Calls on Automatic System Answer Lines Are Disconnected All Calls Disconnected All Phones Dead No Dial Tone or Lights Multiple Phones Dead No Dial Tone or Lights Poor Transmission Quality on Modem Other Problems with System Troubleshooting Dimensions and Weights approx Capacities System Module Extension Jack Other Specifications Specification Description Specification Definition Specifications Maintenance, Repair Ordering Information Lucent Technologies Limited Warranty Limitation of Liability Post-Warranty Repairs Product Ordering Information Reference Materials Limitation of Liability Hardware Components System Modules and Wiring System Telephones and Accessories Speed Dial Form Speed Dial Form Code Name/Company * Telephone Number Code Name/Company Telephone Number Speed Dial Form Numbers GL-1 GL-2 Auxiliary equipment GL-3 Caller ID Inspect GL-4 Extension GL-5 Hold Reminder Tone GL-6 Key Extension GL-7 Music-On-Hold System Password GL-8 GL-9 Recall GL-10 System GL-11 Voice Interrupt on Busy GL-12 Index IN-1 IN-2 IN-3 IN-4 IN-5 Partner Mail VS IN-6 IN-7 IN-8 IN-9 IN-10 Centralized Telephone Programming Quick Reference Group Pickup System Programming Quick Reference Extensions System Programming Quick Reference Groups Auxiliary Equipment