Lucent Technologies 518-458-100 manual Examples, 110

Feature Reference

■If only one extension in a Hunt Group is available and that extension does not answer an incoming call, the call returns to the extension that transferred the call (or to that extension’s transfer return extension) after the programmed amount of transfer return rings.

■You can program a Group Hunting button on a system phone to ring or voice signal a Hunt Group with one touch.

■If you have a voice messaging system, you can program Hunt Group 7 (i7 77) on a button to retrieve messages with one touch.

Examples

Here are some useful applications for a Hunt Group:

■Place the extensions of employees who work in a department sharing calls, such as a customer service group, in a Hunt Group so that when a call comes in to the receptionist it can be transferred to the next available extension. This alleviates the problem of one employee receiving most of the calls.

■Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number, so that a caller can reach a sales representative directly to place an order.

Programming

(See Figure 2-2on page 2-19for the location of special programming buttons such as sand eon system phones.)

To program a Hunt Group button:

1.Press f00sscat extension 10 or 11.

2.Enter the number of the extension to be programmed with this feature.

3.Press a programmable button.

4.To program the button to ring the next available extension in the Hunt Group, press left i77.

To program the button to voice signal the next available extension in a Hunt Group, press left i*77.

5.Dial a Hunt Group number (1–7 for ringing calls; 1–6 for voice-signaled calls).

6.Program another button for this extension or exit programming mode.

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