Lucent Technologies 518-458-100 manual AA Automated Attendant Extensions #607

Feature Reference

AA(Automated Attendant) Extensions (#607)

Description

This System Programming procedure lets you identify extensions where auto attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the auto attendant. (This procedure applies only to auto attendants—do not use it with the Automated Attendant Service of a voice messaging system.) With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.

Related Features

■For each auto attendant extension, use Transfer Return Extension (#306) to identify the extension to which a call should be routed if the destination extension does not answer.

■Set Automatic Extension Privacy (#304) to Not Assigned for the auto attendant extension if you want to be able to intercept calls routed to the device.

Considerations

■Chapter 4 provides information about using auto attendants with the system.

■On system display phones, Automated Attendant displays when a call is being transferred from an auto attendant. Transfer from AA or Transfer from Auto Att displays when a call transferred by an auto attendant was not answered and is being returned to your extension.

Valid Entries

1 = Assigned

2 = Not Assigned ✔

Programming

(See Figure 2-2on page 2-19for the location of special programming buttons such as sand eon system phones.)

To identify an extension where an auto attendant is installed:

1.Press f00ss#60 7at extension 10 or 11.

2.Enter the extension number to which the auto attendant is connected. For example, to select extension 27, press 27.

3.To assign or unassign the extension, press Duntil the appropriate value displays.

4.To assign or unassign a second auto attendant extension, press nor puntil the extension number shows on the display. Then repeat Step 3.

5.Select another procedure or exit programming mode.

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