Lucent Technologies 518-458-100 manual Multiple Answering Machines, Group Extensions #505

Using Auxiliary Equipment

Multiple Answering Machines

If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine. A setup such as this might be used by a movie theater to announce movie times to people calling for information.

Lines

CONTROL

UNIT

Ext X

Ext Y

ANS

MACH

1

ANS

MACH

2

Figure 4-2. Multiple Answering Machines

To Use:

■Go to the machines to manually play back messages.

■From any system extension, make an intercom call to an answering machine extension. When the machine answers, dial its message retrieval code.

■From outside the system, call in on any line assigned to the machine. When the machine answers, dial its message retrieval code. Note, however, when calling from outside, you can retrieve messages only from the first machine that answers.

To Program:

1.If your system is configured for Hybrid mode, use Line Access Mode (#313) to change extensions X and Y from Pooled to Key.

2.Use Line Assignment (#301) to assign all the lines to extensions X and Y that you want the machines to cover.

3.For extensions X and Y, set Line Ringing for all lines to Immediate Ring.

4.Make sure extensions X and Y are not assigned as Call Waiting (#316) extensions, Pickup Group Extensions (#501), Calling Group Extensions (#502), Night Service Group Extensions (#504), or Hunt

Group Extensions (#505).

5.Adjust both answering machines to answer on a different number of rings (so they do not both try to pick up the same call). For example, set answering machine 1 to 4 rings and answering machine 2 to 6 rings. (If you cannot adjust the two answering machines to answer on a different number of rings, assign some lines to Immediate Ring at extension X and other lines to Immediate Ring at extension Y.)

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