Lucent Technologies 518-458-100 manual Display Does Not Show Caller ID Name/Number

Troubleshooting

Display Does Not Show Caller ID

Name/Number

Possible Cause 1: Not receiving Caller ID service from local phone company.

What to do: Contact your local phone company to check on Caller ID service.

■If you are not receiving Caller ID service, subscribe to it.

■If you are receiving Caller ID service, go to Possible Cause 2.

Possible Cause 2: Someone activated Call Coverage.What to do: Check the system phone display.

■If “Cover for XX” (where XX is the extension that activated the Call Coverage) displays, the call is a coverage call. Call Coverage displays the extension number of the person who activated the feature rather than Caller ID information.

■If “Cover for XX” does not display, call the hotline.

“Privacy” Is Displayed Instead of Caller ID

Information

Possible Cause: The caller used a star code, *67, to block Caller ID information or has instructed their telephone company to block Caller ID information.

What to do: Nothing; this is the normal operation for these conditions.

“- - - - - - - - - - - -” Is Displayed Instead of

Caller ID Information

Possible Cause: The call originated outside the area for which the phone company can provide Caller ID information.

What to do: Nothing; this is normal operation for the Caller ID service.

Some Caller ID Information Does Not Display

Possible Cause: Not all calls on Caller ID lines are displayed. This varies by local phone company.

What to do: If Caller ID information for a large number of calls is not displayed, contact your local telephone company.

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