Lucent Technologies 518-458-100 specs

Troubleshooting

Display Does Not Show Caller ID

Name/Number

Possible Cause 1: Not receiving Caller ID service from local phone company.

What to do: Contact your local phone company to check on Caller ID service.

■If you are not receiving Caller ID service, subscribe to it.

■If you are receiving Caller ID service, go to Possible Cause 2.

Possible Cause 2: Someone activated Call Coverage.What to do: Check the system phone display.

■If “Cover for XX” (where XX is the extension that activated the Call Coverage) displays, the call is a coverage call. Call Coverage displays the extension number of the person who activated the feature rather than Caller ID information.

■If “Cover for XX” does not display, call the hotline.

“Privacy” Is Displayed Instead of Caller ID

Information

Possible Cause: The caller used a star code, *67, to block Caller ID information or has instructed their telephone company to block Caller ID information.

What to do: Nothing; this is the normal operation for these conditions.

“- - - - - - - - - - - -” Is Displayed Instead of

Caller ID Information

Possible Cause: The call originated outside the area for which the phone company can provide Caller ID information.

What to do: Nothing; this is normal operation for the Caller ID service.

Some Caller ID Information Does Not Display

Possible Cause: Not all calls on Caller ID lines are displayed. This varies by local phone company.

What to do: If Caller ID information for a large number of calls is not displayed, contact your local telephone company.

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Lucent Technologies 518-458-100 Display Does Not Show Caller ID Name/Number, Is Displayed Instead Caller ID Information

Contents

Partner Endeavor Communications System Security WarrantyFederal Communications Commission FCC Interference Canadian Emissions Requirements FCC Notification and Repair Information Class a Compliance Industry Canada IC Notification and Repair Information No de certification CSA LR ’indice de charge CSA Certification No LR Load No Contents Feature Reference Iii Contents Troubleshooting Speed Dial Form Maintenance Repair Information Vii How to Use This GuidePurpose Terminology How to Comment on This Guide Product Safety StatementsViii Important Safety Instructions About This Guide Overview Features and CapabilitiesPage System Components Sample System Components System Modules Configurations PC Card Slot System BatteriesChapter System Capacity System Mode Hybrid Mode Key Mode FCC Registration Telephones System Telephones Partner Endeavor-Model System Phones 34D 18D Standard Telephones Intercom Autodialers8101M Analog Telephone This model is recommended Enhanced Tip Ring Ports Auxiliary EquipmentRequirements Connecting Standard Devices Overview Programming Stand-Alone Slot Carrier Hardware Considerations Setting the System Clock Initial System SetupAssigning Lines Key Extensions Pooled Extensions Customizing Extensions Copy Settings Changing Settings after Installation Adding New Lines Key Extensions Changing the System ClockReference.’’ Adding New Extensions Adding New PoolsSwapping Extensions Recall Setting Changing Settings to Support PBX or Centrex ServicesDialing Restrictions Dialing Restrictions and Permissions System Programming OptionsSpeed Dial and Auto Dial Numbers Speed Dialing Locking an Extension Restricting Access to Outside Lines or Pools Controlling Calls on Outside Lines Overriding Dialing Restrictions Setting Up Auxiliary Equipment Setting Up Groups of ExtensionsPage Backup and Restore Features Hospitality Features Using System ProgrammingProgramming Overlays Page Feature Button Locations Programming Mode Button Locations on Partner Endeavor-Model Phones Telephone Programming Options Programming Telephone Buttons Personal Speed Dialing Backup Answering Options Button Programming Telephone Models Using Telephone Programming Example of Partner Endeavor-18D Phone as a Key Extension Using Centralized Telephone Programming Press c. The following appears on the display Using Extension Programming Programming System Telephones Learning about Telephones Following buttons and indicators appear on system phones Buttons and Indicators System Telephones Lights Red on, green on Off steady offFlash long on, long off Flash red on, green on Short off Wink long on, short offOn/off, long off Ring Beep Beep Using the Handset, Speaker, and MicrophoneRinging Patterns Dial Tones Voice Interrupt on Busy Calls Hands-Free Answer on Intercom Hfai Speakerphone Performance Tips Standard Telephones An intercom call will ring-ring... ring-ring... ring-ring Limitations Using the SwitchhookPage Feature Phones Combination Extensions Basic Call Handling Features Using TelephonesDirect Line Pickup-Active Line Dial-Code Features Learning about Telephones Using Auxiliary Equipment Page Page If a Device Has Trouble Answering Machines To Use Single Answering MachineTo Program Group Extensions #505 Multiple Answering Machines Personal Answering Machine Personal Answering Machine Auto Attendant Backup for Receptionist Telephone Credit Card ScannersOptional Fax Machines Using Credit Card ScannersProgramming Credit Card Scanners Light Pattern Indicates Using the Fax Management FeatureUsing the Fax Management Button Programming for Fax Management Transferring a Call to the Fax Machine Setting Up Fax Machines Single Fax Machine Restricting Dialing from a Fax Machine Fax Line Saver Fax Line Saver Setup Fax Machines To Program Fax 1 Send-Ext Send and Receive Fax Machines To Program Fax 2 Receive-Ext. Y Stand-Alone Modem for Placing Calls Only Modems 10. Send and Receive Modem Send and Receive Modem Night Service with Auxiliary Equipment Programming Night Service with Auxiliary Equipment Using Night Service with Auxiliary Equipment Voice Messaging Systems Assign a Night Service Button #503 at extension Control Unit Partner Mail VS Delayed Call Handling To Program Feature Reference System Date #308 Distinctive Ring Intercom Dial-Code Features1 Dial-Code Feature1 AA Automated Attendant Extensions #607 Abbreviated Ringing #305 Allowed List Assignments #408 Allowed Phone Number Lists #407 Toll Call Prefix required ExamplesToll Call Prefix not required Page Answering Calls Call you are on is placed on hold How to Answer Calls Ringing at Your Extension System Phone You are connected to the coverage call Standard Phone Auto Dial buttons can be programmed only on system phones Auto Dialing 398 Using Automatic Extension Privacy #304 Programming Automatic Line Selection Examples Standard Phone Examples System Phone Auto Line Select Hold Disconnect Time #203 Automatic System Answer Button #111 Press f00ss#1 Using Automatic System Answer Delay #110 Press f00ss#11 Automatic System Answer Lines #204 Press f00ss#204 Automatic System Answer Mode #121 Press f00ss#121 Automatic System Answer Record/Playback ASA 1=Rec Press 2. The following appears on the display Automatic VMS Cover #310 Programming Background Music F19 Using Backup Programming-Automatic #123 Current setting is displayed Changing the SettingAlarm in , Troubleshooting Backup Programming-Manual #124 Press e Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Valid Entries Programming Call Coverage Rings #116 Call Forwarding/Call Follow-Me F11,XX,XX Using System Phone To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup Call Waiting #316 Page Calls Caller ID Considerations Caller ID Inspect F17 Page Caller ID Name Display F16 USA Operation Caller ID Type #122Singapore Operation System shows the current setting Calling Group Extensions #502 Conference Calls First party is now on hold You are connected with the first partyFirst party is now on hold. You hear intercom dial tone Last-added outside party is dropped from the conference Conference Drop F06 Copy Settings #399 Page Dial Mode #201 Direct Extension Dial Button #113 DXD Button Assigned-Ext10 DXD Button Select Button Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Press f00ss#205 Direct Extension Dial Record/Playback DXD 1=Record Feature Reference Press 2. The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Feature Reference Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Press 555567 For rotary phones For touch-tone phonesTo save the telephone number in memory, you must press e Display Related Features Display Language #303 Distinctive Ring #308 Do Not Disturb F01 This feature is available only on system phones Using Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Press f00ss#60 4for Emergency Phone Number List #406 Related Feature Enter the telephone number Exclusive Hold F02 Description This feature is available only on system phones Using Extension Name Display Character Codes Letters Numbers 100 External Hotline #311 101 102 Fax Machine Extensions #601 103 Group Call Distribution #206 104 105 Group Calling-Ring/Page I7G/I*7G 106 All available extensions in the Calling Group ring 107 108 109 Group Hunting-Ring/Voice Signal I77G/I*77G 110 111 112 113 Group Pickup I66G 114 115 Hold You are reconnected to the held call 116Green light next to the i, line, or pool winks Call rings back 117 Hold Disconnect Time #203 118 Example Hotline #603119 120 Considerations for Hunt Groups Related Features for Hunt GroupsRelated Features for Hunt Group Hunt Group Extensions #505 122 Considerations for Hunt Group 123 Intercom Dial Tone #309 124 Joining Calls 125 How to Join a Call System Phone 126 Last Number Redial F05 127 128 Line Access Mode #313Ringing 129 Press f00ss#31 130 Line Access Restriction #302 Current restriction displays 131 132 Line Assignment #301 133 Default Line Assignments 134 135 136 Line Coverage Extension #208 137 138 Line Ringing Immediate Ring on steady 139 Making Calls Hybrid Mode Only140 141 How to Make an Outside Call System Phone#401 142 How to Make an Intercom Call 143 144 This feature is only available on system phones Manual Signaling F13XX or F13*XX145 146 147 Message Light Off F10XX 148 149 Message Light On F09XX You hear the intercom dial tone 150 151 Music-On-Hold #602 152 Display shows the current setting Music-On-Hold Volume #614153 154 Night Service Button #503 155 Green light goes out. Night Service is off Green light is on steady. Night Service is on156 157 Night Service Group Extensions #504 Number of Lines #104 This feature should be used only for initial system setup158 159 160 Outgoing Call Restriction #401 161 162 Outgoing Call Restriction Button #114 163 164 165 Outside Conference Denial #109 166 Personal Speed Dial Numbers 167 168 169 Pickup Group Extensions #501 170 Pool Access Restriction #315 171 172 Pool Extension Assignment #314 173 174 175 Pool Line Assignment #207 176 Press f00ss#207 Privacy F07 Related Procedures177 178 179 Recall F03 180 181 Recall Timer Duration #107 182 Restore Programming #125 183 Top line of the display shows Sys Set Restore 184 Ring on Transfer #119 185 Rotary Dialing Timeout #108 186 Save Number Redial F04 187 188 Send All Calls 189 190 Special Dialing Functions 191 192 Star Code Dial Delay #410Restriction Resetting Second Dial Tone 193 194 195 Station Lock F21 On a programmed button with lights, the green light flashes 196You hear intercom dial tone again 197 Station Unlock F22 This feature is available only at extensions 10198 System Date #101 Backup Programming-Automatic #123199 200 System Day #102 201 System Password #403System Password does not appear on display phones Password is in effect until you hang up the phone 202 System Release Status F59 203 System Reset-Programming Saved #728 204 205 System Speed Dial Numbers 206 207 208 System Time #103This time appears on system display phones as 215 p 209 Toll Call Prefix #402 210 Touch-Tone Enable F08 211 Transfer Return Extension #306 212 213 Transfer Return Rings #105 214 215 Transferring Calls 216 How to Transfer a Call System Phone 217 218 219 VMS Cover F15 220 221 VMS Cover Rings #117 222 VMS Hunt Delay #506 Description Voice mail VMS Hunt Schedule #507223 224 Voice Interrupt on Busy #312 225 226 Voice Interrupt on Busy Talk-Back F18 227 228 Voice Mailbox Transfer F14 229 230 Wake Up Service Button #115 231 232 Troubleshooting Customer Self-Service Center on Internet When You Need Help Power Failure Operation Display Shows ChgBat W/PowerOn at Extensions 10 Battery Replacement Battery Compartment Partner Endeavor processor module Pull to Remove Push to Insert Battery Assembly in Unlocked and Locked Position Clearing a Backup-Failure Alarm Possible Cause 4 Phone is faulty Problems with System PhonesSystem Phone Does Not Ring Display Is Incorrect System Phone Does Not WorkDay #102, and System Time #103 Some Caller ID Information Does Not Display Display Does Not Show Caller ID Name/NumberPrivacy Is Displayed Instead of Caller ID Information Is Displayed Instead Caller ID Information Intercom Autodialer Does Not Work Properly Possible Cause 5 Phone is faulty Problems with Standard PhonesStandard Phone Does Not Ring Standard Phone’s Message Waiting Light Does Not Trouble Making Outside Calls Other Problems with PhonesPage Page Trouble Hearing Called Party Answer Calls Are Answered Automatically Using the Recall Feature Disconnects Call Using the Recall Feature Has No Effect Phone Does Not Work Properly Problems with Combination Extensions Standard Device Does Not Answer Problems with Standard DevicesStandard Device Does Not Dial Out Properly An ASA/DXD Missing Card Error Message Appears Problems with ASA/DXD Cards Display Shows Backup Failed IC at Idle Extension 10 Problems with Automatic BackupDisplay Shows Backup Failed WP at Idle Extension 10 Display Shows Backup Failed SB At Idle Extension 10 Display Shows Backup Failed CC At Idle Extension 10 Display Shows Insert Card System Programming Mode Problems with Manual BackupDisplay Shows Write Protected System Programming Mode Display Shows Backup Failed CC System Programming Mode Display Shows System Busy System Programming ModeDisplay Shows Backup Failed SB System Programming Mode Display Shows Incompat Versions System Programming Mode Problems with System RestoreDisplay Shows Bad File System Programming Mode Display Shows Empty File System Programming Mode System Programming Settings Reverted to Default Settings Calls on Automatic System Answer Lines Are Disconnected System ProblemsCall Rings Continuously When Answered No One at Other End Calls on Hold Are Disconnected All Phones Dead No Dial Tone or Lights All Calls Disconnected Poor Transmission Quality on Modem Multiple Phones Dead No Dial Tone or Lights Other Problems with System Troubleshooting Capacities System Module Extension Jack Dimensions and Weights approx Specification Description Other Specifications Specification Definition Specifications Maintenance, Repair Ordering Information Post-Warranty Repairs Lucent Technologies Limited Warranty Limitation of Liability Limitation of Liability Product Ordering Information Reference Materials Hardware Components System Modules and Wiring System Telephones and Accessories Speed Dial Form Speed Dial Form Code Name/Company * Telephone Number Code Name/Company Telephone Number Speed Dial Form GL-1 Numbers Auxiliary equipment GL-2 Caller ID Inspect GL-3 Extension GL-4 Hold Reminder Tone GL-5 Key Extension GL-6 Music-On-Hold System GL-7 GL-8 Password Recall GL-9 System GL-10 Voice Interrupt on Busy GL-11 GL-12 IN-1 Index IN-2 IN-3 IN-4 Partner Mail VS IN-5 IN-6 IN-7 IN-8 IN-9 IN-10 Centralized Telephone Programming Quick Reference Group Pickup System Programming Quick Reference Extensions System Programming Quick Reference Groups Auxiliary Equipment