Lucent Technologies 518-458-100 manual Other Problems with Phones, Trouble Making Outside Calls

Troubleshooting

Other Problems with Phones

Trouble Making Outside Calls

Trouble making outside calls could be one of the following:

■You hear a dial tone, but the dial tone continues as you try to dial.

■You hear a dial tone, which cuts off when you dial, but the line does not ring.

■You hear a busy signal as you dial.

■You hear nothing at all.

Possible Cause 1: Forced Account Code Entry is assigned to the extension.

What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code.

■If you can make a call, the problem is solved.

■If Forced Account Code Entry is not assigned, go to Possible Cause 2.

Possible Cause 2: Dial Mode is set incorrectly.

What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to Touch-Tone or Rotary as appropriate.

■If you can make a call, the problem is solved.

■If the Dial Mode is set correctly, go to Possible Cause 3.

Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the extension.

What to do: If calls could be made without trouble before, find out if someone changed the Outgoing Call Restriction (#401) for the extension.

■If someone changed the Outgoing Call Restriction setting, verify that the change was an appropriate one.

■If no one changed the Outgoing Call Restriction setting, go to Possible Cause 4.

Possible Cause 4: Station Lock was used to lock the extension.

What to do: Use Station Unlock from extension 10 to unlock the extension.

■If you can make a call, the problem is solved.

■If the extension was not locked, go to Possible Cause 5.

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