Lucent Technologies 518-458-100 manual Auto Attendant, Backup for Receptionist

Using Auxiliary Equipment

If you intercept a call from the answering machine, you will hear a click to notify you that the answering machine has turned off.

Auto Attendant

An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits a caller dials after listening to a list of choices in a recorded greeting). For example, the auto attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on. An auto attendant can be set up for immediate call handling or delayed call handling.

NOTE:

With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.

Backup for Receptionist

A common use of an auto attendant is as a backup for the receptionist. If the receptionist cannot pick up a call within a specified number of rings, the auto attendant handles it. This prevents calls from going unanswered. Figure 4-4shows how the auto attendant would be connected to your system.

Lines

CONTROL

UNIT

Auto

Attendant

Ext. X

Ext. 10	*
Receptionist’s Desk

Figure 4-4. Backup for Receptionist

4-8