Lucent Technologies 518-458-100 manual

Troubleshooting

What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code.

■If you can make a call, the problem is solved.

■If Forced Account Code Entry is not assigned, go to Possible Cause 2.

Possible Cause 2: Dial Mode is set incorrectly.

What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to Touch-Tone or Rotary as appropriate for all lines in the pool.

■If you can make a call, the problem is solved.

■If the Dial Mode is set correctly, go to Possible Cause 3.

Possible Cause 3: Someone changed the Pool Access Restriction setting for the extension.

What to do: If calls could be made without trouble before, find out if someone changed the Pool Access Restriction (#315) for the extension.

■If someone changed the Pool Access Restriction setting, verify that the change was an appropriate one.

■If no one changed the Pool Access Restriction setting, go to Possible Cause 4.

Possible Cause 4: The pool may not be assigned to the extension.

What to do: Check Pool Extension Assignment (#314) to see if the pool is assigned to the extension.

■If the pool is not assigned, assign it.

■If the pool is assigned, go to Possible Cause 5.

Possible Cause 5: Not enough lines are assigned to the pool to support usage.

What to do: Check Pool Line Assignment (#207) to see if an appropriate number of lines are assigned to the pool.

■If an appropriate number of lines are not assigned, you may need to add more lines.

■If an appropriate number of lines are assigned, go to Possible Cause 6.

Possible Cause 6: One or more local phone company lines in the pool are faulty.

What to do: At extension 10, try to access each individual line assigned to the pool.

■If the lines accessed from individual line buttons on extension 10 are still faulty, refer to Possible Cause 7 in “Other Problems with Phones: Trouble Making Outside Calls.”

■If the problem remains, call the hotline.

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