Lucent Technologies 518-458-100 Problems with Standard Devices, Standard Device Does Not Answer

Troubleshooting

Problems with Standard Devices

Standard Device Does Not Answer

Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module.

What to do: Plug the standard phone into the bottom two ports of any module.

■If the device rings, the problem is solved.

■If the device still does not work properly, go to Possible Cause 2.

Possible Cause 2: A standard device (such as a fax machine or answering machine) does not answer intercom calls or transferred calls because it does not recognize the distinctive ringing pattern used by the system.

What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so the extension uses the same ringing for intercom and transferred calls as it does for outside calls.

■If the device works properly, the problem is solved.

■If the problem remains, call the hotline.

Standard Device Does Not Dial Out Properly

Possible Cause: A standard device with autodialing (such as a modem) does not recognize the intercom dial tone generated by the system.

What to do: Change the setting for Intercom Dial Tone (#309) for the extension to Machine, so the system generates outside line dial tone for the extension.

■If the device works properly, the problem is solved.

■If the problem remains, call the hotline.

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