Lucent Technologies 518-458-100 manual External Hotline #311

Feature Reference

External Hotline (#311)

Description

This procedure applies only to standard phones. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.

This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau. The external hotline must be a standard phone, not a system phone.

After you identify an external hotline extension, you must store the external phone number for the hotline extension as Personal Speed Dial code 80. Both procedures are included in “Programming” on the next page.

Related Features

■Use Hotline (#603) to identify an internal hotline extension.

■Use Line Assignment (#301) to assign outside lines to the external hotline extension, Pooled Extension Assignment (#314) to assign pools to the external hotline extension, and Automatic Line Selection to set the extension to select outside lines or pools first.

If your use of the external hotline requires immediate dialing of the programmed number, dedicate a line for use by this extension (do not assign the line to any other extension or use the line for any other purpose).

■You can set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent incoming calls from ringing at the extension. If a phone is set to No Ring, it can be on any port.

■Make sure there are no call, or line, or pool restrictions assigned to an external hotline because that will prevent the outside number from being dialed. See Outgoing Call Restriction (#401), Line Access Restriction (#302), and Pool Access Restriction (#315).

■Do not use Station Lock at an external hotline because it will prevent the outside number from being dialed.

■Remove external hotlines from Night Service Group Extensions (#504), Calling Group Extensions (#502), and Hunt Group Extensions (#505).

Considerations

■Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the standard devices connected to your system dial out at the same time). See “Using” for more information.

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