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Lucent Technologies 518-458-100 manual GL-10, System

Models: 518-458-100

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Glossary

System

The Lucent Technologies control unit and system phones that you purchased, plus all other telecommunications devices that are connected to your control unit.

System Manager

The person in your business who is responsible for managing your system, including system programming.

System Phones

The Lucent Technologies telephones that are specifically designed for use with PARTNER systems. Models include the PARTNER Endeavor-34D, PARTNER Endeavor-18D, PARTNER Endeavor-18, PARTNER Endeavor-6, PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MDW 9000, MDW 9010, and MDW 9030P phones.

System Programming

Procedures that allow you to customize system settings for your business. System Programming requires a system display phone and must be done from extension 10.

System Restore

See Restore.

T

Talk-Back

See Voice Interrupt on Busy Talk-Back.

Telephone Programming

Procedures that allow you to customize extensions to meet the needs of individual users, including the assignment of features to programmable buttons. Telephone Programming can be done either centrally or from the user’s own extension. See also Centralized Telephone Programming and Extension Programming.

U

Upgrade Card

This card allows you to upgrade to a 5-slot carrier by using the PCMCIA slot on the PARTNER Endeavor 362 processor module only.

V

VMS (Voice Messaging System)

See Voice Messaging System (VMS).

VMS Hunt Group

Hunt Group 7, reserved by the system to identify extensions that are associated with the voice messaging system hardware. See also Group Call Distribution and Hunt Group.

GL-10

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Lucent Technologies 518-458-100 manual GL-10, System

Contents

Partner Endeavor Communications System Federal Communications Commission FCC Interference WarrantyCanadian Emissions Requirements SecurityFCC Notification and Repair Information Class a ComplianceIndustry Canada IC Notification and Repair Information No de certification CSA LR ’indice de charge CSA Certification No LR Load NoContents Feature Reference Iii Contents Troubleshooting Speed Dial Form Maintenance Repair InformationPurpose How to Use This GuideTerminology ViiViii Product Safety StatementsHow to Comment on This Guide Important Safety Instructions About This Guide Overview Features and CapabilitiesPage System Components Sample System Components System Modules ConfigurationsChapter System BatteriesPC Card Slot System Capacity System ModeHybrid Mode Key ModeFCC Registration Telephones System Telephones Partner Endeavor-Model System Phones 34D 18D 8101M Analog Telephone This model is recommended Intercom AutodialersStandard Telephones Requirements Auxiliary EquipmentEnhanced Tip Ring Ports Connecting Standard Devices Overview ProgrammingStand-Alone Slot Carrier Hardware ConsiderationsAssigning Lines Key Extensions Initial System SetupSetting the System Clock Pooled Extensions Customizing Extensions Copy Settings Changing Settings after InstallationReference.’’ Changing the System ClockAdding New Lines Key Extensions Swapping Extensions Adding New PoolsAdding New Extensions Dialing Restrictions Changing Settings to Support PBX or Centrex ServicesRecall Setting Speed Dial and Auto Dial Numbers System Programming OptionsSpeed Dialing Dialing Restrictions and PermissionsLocking an Extension Restricting Access to Outside Lines or PoolsControlling Calls on Outside Lines Overriding Dialing Restrictions Setting Up Auxiliary Equipment Setting Up Groups of ExtensionsPage Backup and Restore Features Programming Overlays Using System ProgrammingHospitality Features Page Feature Button Locations Programming ModeButton Locations on Partner Endeavor-Model Phones Telephone Programming Options Programming Telephone Buttons Personal Speed DialingBackup Answering Options Button Programming Telephone Models Using Telephone ProgrammingExample of Partner Endeavor-18D Phone as a Key Extension Using Centralized Telephone ProgrammingPress c. The following appears on the display Using Extension Programming Programming System Telephones Learning about TelephonesFollowing buttons and indicators appear on system phones Buttons and IndicatorsSystem Telephones LightsFlash long on, long off Off steady offFlash red on, green on Red on, green onOn/off, long off Wink long on, short offShort off Ringing Patterns Using the Handset, Speaker, and MicrophoneDial Tones Ring Beep BeepVoice Interrupt on Busy Calls Hands-Free Answer on Intercom HfaiSpeakerphone Performance Tips Standard TelephonesAn intercom call will ring-ring... ring-ring... ring-ring Limitations Using the SwitchhookPage Feature Phones Combination Extensions Direct Line Pickup-Active Line Using TelephonesBasic Call Handling Features Dial-Code Features Learning about Telephones Using Auxiliary Equipment Page Page If a Device Has Trouble Answering MachinesTo Program Single Answering MachineTo Use Group Extensions #505 Multiple Answering MachinesPersonal Answering Machine Personal Answering MachineAuto Attendant Backup for ReceptionistOptional Credit Card ScannersTelephone Programming Credit Card Scanners Using Credit Card ScannersFax Machines Using the Fax Management Button Using the Fax Management FeatureProgramming for Fax Management Light Pattern IndicatesTransferring a Call to the Fax Machine Setting Up Fax MachinesSingle Fax Machine Restricting Dialing from a Fax MachineFax Line Saver Fax Line Saver SetupFax Machines To Program Fax 1 Send-Ext Send and Receive Fax MachinesTo Program Fax 2 Receive-Ext. Y Stand-Alone Modem for Placing Calls Only Modems10. Send and Receive Modem Send and Receive ModemNight Service with Auxiliary Equipment Programming Night Service with Auxiliary Equipment Using Night Service with Auxiliary EquipmentVoice Messaging Systems Assign a Night Service Button #503 at extensionControl Unit Partner Mail VS Delayed Call HandlingTo Program Feature Reference System Date #308 Distinctive Ring Intercom Dial-Code Features1 Dial-Code Feature1AA Automated Attendant Extensions #607 Abbreviated Ringing #305 Allowed List Assignments #408 Allowed Phone Number Lists #407 Toll Call Prefix not required ExamplesToll Call Prefix required Page Answering Calls Call you are on is placed on hold How to Answer Calls Ringing at Your Extension System PhoneYou are connected to the coverage call Standard PhoneAuto Dial buttons can be programmed only on system phones Auto Dialing398 Using Automatic Extension Privacy #304 Programming Automatic Line Selection Examples Standard Phone Examples System PhoneAuto Line Select Hold Disconnect Time #203 Automatic System Answer Button #111Press f00ss#1 Using Automatic System Answer Delay #110 Press f00ss#11 Automatic System Answer Lines #204 Press f00ss#204 Automatic System Answer Mode #121 Press f00ss#121 Automatic System Answer Record/Playback ASA 1=Rec Press 2. The following appears on the display Automatic VMS Cover #310 Programming Background Music F19 Using Backup Programming-Automatic #123 Alarm in , Troubleshooting Changing the SettingCurrent setting is displayed Backup Programming-Manual #124 Press e Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Valid Entries Programming Call Coverage Rings #116Call Forwarding/Call Follow-Me F11,XX,XX Using System Phone To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup Call Waiting #316 Page Calls Caller IDConsiderations Caller ID Inspect F17 Page Caller ID Name Display F16 Singapore Operation Caller ID Type #122USA Operation System shows the current setting Calling Group Extensions #502 Conference Calls First party is now on hold. You hear intercom dial tone You are connected with the first partyFirst party is now on hold Last-added outside party is dropped from the conference Conference Drop F06Copy Settings #399 Page Dial Mode #201 Direct Extension Dial Button #113 DXD Button Assigned-Ext10 DXD Button Select Button Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Press f00ss#205 Direct Extension Dial Record/Playback DXD 1=Record Feature Reference Press 2. The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Feature Reference Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Press 555567 To save the telephone number in memory, you must press e For touch-tone phonesFor rotary phones Display Related Features Display Language #303 Distinctive Ring #308 Do Not Disturb F01 This feature is available only on system phonesUsing Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Press f00ss#60 4for Emergency Phone Number List #406 Related FeatureEnter the telephone number Exclusive Hold F02 Description This feature is available only on system phonesUsing Extension Name Display Character Codes Letters Numbers 100 External Hotline #311101 102 Fax Machine Extensions #601103 Group Call Distribution #206104 105 Group Calling-Ring/Page I7G/I*7G106 All available extensions in the Calling Group ring 107108 109 Group Hunting-Ring/Voice Signal I77G/I*77G110 111 112 113 Group Pickup I66G114 115 HoldGreen light next to the i, line, or pool winks 116Call rings back You are reconnected to the held call117 Hold Disconnect Time #203118 119 Hotline #603Example 120 Related Features for Hunt Group Related Features for Hunt GroupsHunt Group Extensions #505 Considerations for Hunt Groups122 Considerations for Hunt Group123 Intercom Dial Tone #309124 Joining Calls125 How to Join a Call System Phone126 Last Number Redial F05127 Ringing Line Access Mode #313128 129 Press f00ss#31130 Line Access Restriction #302Current restriction displays 131132 Line Assignment #301133 Default Line Assignments134 135 136 Line Coverage Extension #208137 138 Line RingingImmediate Ring on steady 139140 Hybrid Mode OnlyMaking Calls #401 How to Make an Outside Call System Phone141 142 How to Make an Intercom Call143 144 145 Manual Signaling F13XX or F13*XXThis feature is only available on system phones 146 147 Message Light Off F10XX148 149 Message Light On F09XXYou hear the intercom dial tone 150151 Music-On-Hold #602152 153 Music-On-Hold Volume #614Display shows the current setting 154 Night Service Button #503155 156 Green light is on steady. Night Service is onGreen light goes out. Night Service is off 157 Night Service Group Extensions #504158 This feature should be used only for initial system setupNumber of Lines #104 159 160 Outgoing Call Restriction #401161 162 Outgoing Call Restriction Button #114163 164 165 Outside Conference Denial #109166 Personal Speed Dial Numbers167 168 169 Pickup Group Extensions #501170 Pool Access Restriction #315171 172 Pool Extension Assignment #314173 174 175 Pool Line Assignment #207176 Press f00ss#207177 Related ProceduresPrivacy F07 178 179 Recall F03180 181 Recall Timer Duration #107182 Restore Programming #125183 Top line of the display shows Sys Set Restore184 Ring on Transfer #119185 Rotary Dialing Timeout #108186 Save Number Redial F04187 188 Send All Calls189 190 Special Dialing Functions191 Restriction Resetting Star Code Dial Delay #410Second Dial Tone 192193 194 195 Station Lock F21You hear intercom dial tone again 196On a programmed button with lights, the green light flashes 197 198 This feature is available only at extensions 10Station Unlock F22 199 Backup Programming-Automatic #123System Date #101 200 System Day #102System Password does not appear on display phones System Password #403Password is in effect until you hang up the phone 201202 System Release Status F59203 System Reset-Programming Saved #728204 205 System Speed Dial Numbers206 207 This time appears on system display phones as 215 p System Time #103208 209 Toll Call Prefix #402210 Touch-Tone Enable F08211 Transfer Return Extension #306212 213 Transfer Return Rings #105214 215 Transferring Calls216 How to Transfer a Call System Phone217 218 219 VMS Cover F15220 221 VMS Cover Rings #117222 VMS Hunt Delay #506223 VMS Hunt Schedule #507Description Voice mail 224 Voice Interrupt on Busy #312225 226 Voice Interrupt on Busy Talk-Back F18227 228 Voice Mailbox Transfer F14229 230 Wake Up Service Button #115231 232 Troubleshooting Customer Self-Service Center on Internet When You Need Help Power Failure Operation Display Shows ChgBat W/PowerOn at Extensions 10 Battery ReplacementBattery Compartment Partner Endeavor processor module Pull to Remove Push to Insert Battery Assembly in Unlocked and Locked Position Clearing a Backup-Failure Alarm System Phone Does Not Ring Problems with System PhonesPossible Cause 4 Phone is faulty Day #102, and System Time #103 System Phone Does Not WorkDisplay Is Incorrect Privacy Is Displayed Instead of Caller ID Information Display Does Not Show Caller ID Name/NumberIs Displayed Instead Caller ID Information Some Caller ID Information Does Not DisplayIntercom Autodialer Does Not Work Properly Standard Phone Does Not Ring Problems with Standard PhonesPossible Cause 5 Phone is faulty Standard Phone’s Message Waiting Light Does Not Trouble Making Outside Calls Other Problems with PhonesPage Page Trouble Hearing Called Party Answer Calls Are Answered AutomaticallyUsing the Recall Feature Disconnects Call Using the Recall Feature Has No EffectPhone Does Not Work Properly Problems with Combination ExtensionsStandard Device Does Not Dial Out Properly Problems with Standard DevicesStandard Device Does Not Answer An ASA/DXD Missing Card Error Message Appears Problems with ASA/DXD CardsDisplay Shows Backup Failed WP at Idle Extension 10 Problems with Automatic BackupDisplay Shows Backup Failed IC at Idle Extension 10 Display Shows Backup Failed SB At Idle Extension 10 Display Shows Backup Failed CC At Idle Extension 10Display Shows Write Protected System Programming Mode Problems with Manual BackupDisplay Shows Insert Card System Programming Mode Display Shows Backup Failed SB System Programming Mode Display Shows System Busy System Programming ModeDisplay Shows Backup Failed CC System Programming Mode Display Shows Bad File System Programming Mode Problems with System RestoreDisplay Shows Empty File System Programming Mode Display Shows Incompat Versions System Programming ModeSystem Programming Settings Reverted to Default Settings Call Rings Continuously When Answered No One at Other End System ProblemsCalls on Hold Are Disconnected Calls on Automatic System Answer Lines Are DisconnectedAll Phones Dead No Dial Tone or Lights All Calls DisconnectedPoor Transmission Quality on Modem Multiple Phones Dead No Dial Tone or LightsOther Problems with System Troubleshooting Capacities System Module Extension Jack Dimensions and Weights approxSpecification Description Other SpecificationsSpecification Definition Specifications Maintenance, Repair Ordering Information Post-Warranty Repairs Lucent Technologies Limited Warranty Limitation of LiabilityLimitation of Liability Product Ordering Information Reference MaterialsHardware Components System Modules and Wiring System Telephones and Accessories Speed Dial Form Speed Dial FormCode Name/Company * Telephone Number Code Name/Company Telephone Number Speed Dial Form GL-1 NumbersAuxiliary equipment GL-2Caller ID Inspect GL-3Extension GL-4Hold Reminder Tone GL-5Key Extension GL-6Music-On-Hold System GL-7GL-8 PasswordRecall GL-9System GL-10Voice Interrupt on Busy GL-11GL-12 IN-1 IndexIN-2 IN-3 IN-4 Partner Mail VS IN-5IN-6 IN-7 IN-8 IN-9 IN-10 Centralized Telephone Programming Quick Reference Group Pickup System Programming Quick Reference Extensions System Programming Quick Reference Groups Auxiliary Equipment